My balance due for the utility use has been paid to zero every month Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to pay.Sincerely yours, [redacted]
Comptrol Technologies is a rip offNot only do they charge customers on a "equally distributed" basis, which is not fairThey also charge a $late fee for a payment submitted one day late and/or when the company convientely post the paymentI have resided at this Apartment Complex for well over 4yrs, not once have I payed my water/sewer/trash/adminFee lateI do not have any control whether the postman deliver my water bill in enough time not to incur a late feeLife sometimes happenIf Comptrol Technologies want payments submitted by the of every month, then the company should be sending certified bills to there customers, making sure there is allotted time to submit a payment or have a grace period in place or submit bills vie email
The customer was mailed a bill along with all other residents at the community as our print file indicates, which is measured and metered in bulk by the postal service, in a timely manner each monthOnce we issue the bills to the postal office, we have no more control over the delivery of that billAny customer can say they didn't receive the billWe have promoted paperless billing for several years on our bills and our websiteThe current bill of this customer was due on 11/5/He spoke to our office on 11/20/with the option to pay over the phone & receive a late fee waived as a "one-time courtesy" which we would do for any customer, and he still chose not to pay, even though the late fee was waivedHe then received a notice on the door by management 'reminding' him to pay his billIt is now the 2nd of Dec, with another bill due on 12/and the Nov bill is still unpaidThis is the 3rd late payment received by this customer in monthsOur company also offers EasyPay (auto-deduct) at no additional charge to avoid any postal issues, also declined by the customer
The dates of the complaint do not coincide with the notes on the accountAfter reviewing the notes and conversations that took place, we can see how some parts of the conversation can be mis-interpreted but they are not inaccurateUnfortunately the customer wanted our company to make an exception of our policies because he forgot to pay his billThe associate explained that we offer to waive a late fee as a one-time courtesy which he had already used for a prior late feeUnfortunately we do need to remain consistent with our policies and the customer wanted an exception that our associate was not able to provideWe apologize for not being able to accommodate the customers request, but we do stand behind our consistency policiesOn a further note, the customer wanted to personally speak with the President of the companyAs with many organizations, that is just not always possibleTherefore, we hire competent staff to assist in those occasions, we do not believe this is uncommon when you have many customersSo again, we apologize for not having the ability to forward customer calls to the President of the companyThank you
As said before, we are not 'authorized' to waive further late feesWe offer one as a courtesy to all customers regardless of the reason why they are late per accountThe late fees and money due for utilities are retained by the propertyOur company is a 3rd party billing company that collects the utility reimbursement by the residents for the owners of the propertyIf late fees are incurred, it is up to the property management to waive or refundThe customer has been explained this process and to our knowledge has not contacted the managementThe property management has the final say for waiving late feesAttached is the screen shot from the website showing the resident opted into paperless billingThank you
My balance due for the utility use has been paid to zero every month Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to pay.Sincerely yours, [redacted]
Comptrol Technologies is a rip offNot only do they charge customers on a "equally distributed" basis, which is not fairThey also charge a $late fee for a payment submitted one day late and/or when the company convientely post the paymentI have resided at this Apartment Complex for well over 4yrs, not once have I payed my water/sewer/trash/adminFee lateI do not have any control whether the postman deliver my water bill in enough time not to incur a late feeLife sometimes happenIf Comptrol Technologies want payments submitted by the of every month, then the company should be sending certified bills to there customers, making sure there is allotted time to submit a payment or have a grace period in place or submit bills vie email
The customer was mailed a bill along with all other residents at the community as our print file indicates, which is measured and metered in bulk by the postal service, in a timely manner each monthOnce we issue the bills to the postal office, we have no more control over the delivery of that billAny customer can say they didn't receive the billWe have promoted paperless billing for several years on our bills and our websiteThe current bill of this customer was due on 11/5/He spoke to our office on 11/20/with the option to pay over the phone & receive a late fee waived as a "one-time courtesy" which we would do for any customer, and he still chose not to pay, even though the late fee was waivedHe then received a notice on the door by management 'reminding' him to pay his billIt is now the 2nd of Dec, with another bill due on 12/and the Nov bill is still unpaidThis is the 3rd late payment received by this customer in monthsOur company also offers EasyPay (auto-deduct) at no additional charge to avoid any postal issues, also declined by the customer
The dates of the complaint do not coincide with the notes on the accountAfter reviewing the notes and conversations that took place, we can see how some parts of the conversation can be mis-interpreted but they are not inaccurateUnfortunately the customer wanted our company to make an exception of our policies because he forgot to pay his billThe associate explained that we offer to waive a late fee as a one-time courtesy which he had already used for a prior late feeUnfortunately we do need to remain consistent with our policies and the customer wanted an exception that our associate was not able to provideWe apologize for not being able to accommodate the customers request, but we do stand behind our consistency policiesOn a further note, the customer wanted to personally speak with the President of the companyAs with many organizations, that is just not always possibleTherefore, we hire competent staff to assist in those occasions, we do not believe this is uncommon when you have many customersSo again, we apologize for not having the ability to forward customer calls to the President of the companyThank you
As said before, we are not 'authorized' to waive further late feesWe offer one as a courtesy to all customers regardless of the reason why they are late per accountThe late fees and money due for utilities are retained by the propertyOur company is a 3rd party billing company that collects the utility reimbursement by the residents for the owners of the propertyIf late fees are incurred, it is up to the property management to waive or refundThe customer has been explained this process and to our knowledge has not contacted the managementThe property management has the final say for waiving late feesAttached is the screen shot from the website showing the resident opted into paperless billingThank you