Compu-Tune Up

First of all, our apologies to the customer We realize how dependent customers are on PC's & we strive to get them in & out as quick as possible & of course, better than when they arrived Our records indicate however that the system came into our service center on 5/15/ & ready to pick up on 05/25/2013, our intent is usually to have systems for no more than 48hrs Viruses were removed, the [redacted] was flashed, [redacted] installed & then upgraded to [redacted] for a total of $ After leaving several messages on the phone numbers provided, the customer picked up the system on 7/03/ The system was turned on in front of the customer to review what was done to the system & their signatures are obtained as approval which is our company policy On 12/16/the customer returned to our service center & purchased a 1tb hard drive only for $79.95, no service was provided Not sure where the amounts the customer is providing come from, but neither the dates or amounts match our records We are always here for the customer & are more than willing to talk or review any issues or complaints!