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Reviews Compulink Business Systems

Compulink Business Systems Reviews (15)

This account discontinued support in July In January the account was classified as "Q" and they were given view and print capabilities on the workstation they chose They designated this to be station A Between August and March 27, we received no communication from the former clientThere is a simple process to gaining access on station A for printing and viewing Our staff contacted the client yesterday and left a voicemail We followed up later and scheduled an appointment this morning to review the login information and provide instructions for access Former Client appears to have forgotten or failed to follow the steps for access Appointment with them is 9:am this morning

Complaint: I am rejecting this response because: My husband, DrAlan Bugg, and I have been waiting for a response from Compulink Business Systems since their last response dated 7-21-stated that the president was away on vacation and that they would get back to us this week.I guess I should have responded that we do not accept the response, but I really thought they would get back to us before my deadline to "accept or not accept" which would be today, 7-28- I got an email yesterday stating that our case was closed and I called you today to ask you to reopen it, as it has not been resolved and we are still waiting to hear from the president of the company.Thank you for your help in this matter as we try to reach a resolution Regards, [redacted] ***

Compulink did as they said they would. We spoke on 4-09-regarding this issue. They said they would follow up with us on 4-10-to try an resolve this issue. UPDATE, 04-10-2015 Angie called in just like she said she would. We were able to resolve this issue in ten minutes without the need for another service contract.We have print and view of our software like we should. I was told they are making minor changes so that in the future people shouldn't have this hard of time speaking to the correct person This has been resolved to our satisfaction
Regards,
*** *** ***

MrM*** purchased Compulink Advantage Software in February, and we installed the software and made available to MrM*** on February 24th, 2016.
As part of our transition process, the practice completed a “Provider Setup Form” which details out all of the
providers to migrate. The practice returned this form with all of the providers to be setup as a group but indicated that they bill as both individual and group. Based on this form, Compulink did setup all of his providers to bill however, once the practice expressed the desire to only do one provider, we set DrM*** up to bill claims.Compulink has the client sign a Conversion Description and Requirements document as part of the contract. MrM*** signed this document on 2/1/2016. This document clearly states “Compulink cannot guarantee that your data can be read until the data has been received and reviewed”. When we received the data and begin reading it through our conversion programs, we discovered it contained extraneous characters that prevented us from being able to accurately convert the data. We asked MrM*** to acquire another data capture since he did not purchase data extraction services from Compulink. Eventually, MrM*** gave us access to his software and Compulink was able to pull the data and convert it accurately. The converted data was placed into the Advantage software for review within business days. This data extraction service was done after business hours by our employees at no additional cost to MrM***, even though these services were not purchasedAs for transferring patient chart notes from their old software, MrM*** never provided Compulink with his patient chart notes. Compulink did review his old software and there was no way to extract the data in a readable format without MrM*** contracting these extraction services from his existing software vendor. Compulink did this review service at no charge but we clearly lay out in our contract that it is the practice’s responsibility to get this data in a format we support. It is not possible for Compulink to be capable of getting data out of all the different systems and versions in the industry so this is clearly laid out in the Conversion Description and Requirements section of the contractDuring the transition of current billing from their existing clearinghouse to the clearinghouse used by Compulink, we require an experienced biller to complete the enrollment forms and agreements for claims, eligibility and ERA. These forms were completed by the office manager at MrM***’s practice. The ERA enrollment was setup to start immediately for all providers because that was how the form was completed. Compulink worked with MrM***’s office to resolve the issue as soon as it was reported to us. In addition, we also created a process to import just MrM***’s ERA data from his old software ERA report to help minimize the impact of this error. But once again, we completed the enrollment based on the information contained in the document provided by the customerAs for our trainer, this is the first time we have heard about the trainer browsing Facebook so I cannot comment but if that is the case, I am truly sorry. I will say though MrM*** purchased hours of training and used of those hours. During this time one of our trainers did leave the organization but we feel this had no impact on our ability to effectively train a group of people who wanted to learn

This client spoke to me at Vision Expose West this past weekend and a refund was provided to them this week. We consider this issue resolved and closed.[redacted]

My apologies for not responding sooner, as I was away on vacation.  Dr. [redacted] purchased Compulink Advantage software in 2008, and as he noted Compulink made every attempt to uphold all terms of the agreement.  Copy of the signed order is attached showing Dr. [redacted]'s acknowledgement...

that he also agreed to the terms of the sale.After a purchase made six years ago, Compulink has been approached for a refund  without an opportunity deliver what we committed to provide.  There has been no default on our part as acknowledged by the client.   Our offer has been to continue with the installation of software as committed without consideration of price increases or other factors.  We continue to stand ready to meet our obligations.   I have approached our President in consideration of of this request and he is willing to provide a full refund if the client installs our software and fails to achieve increase revenues for 2016.  We welcome an opportunity to demonstrate our lastest version and will work closely with the client to achieve a successful implementation.With kind regards,[redacted]

Complaint: 11740683
I am rejecting this response because:-I was never able to sent client information, compulink's end was never able to handle our client information their software was unable to read our client info even after they promised they could.
- I was promised I could bill just under myself and slowly implement other providers, they promised me and this was not addressed. I had been told this was not an issue.
- They admit their training was sub-par per the facebooking during training.
- They broke so many promises I lost trust in them and asked for help, per the attached emails from their sales team - to which they claimed they could fix our billing issues - but eventually they said they could not fix them (a prerequisite for purchasing their software) - a fraudulent claim made by compulink.
See pasted email between my "implementation team" and myself during our troubled times - as you can see in my email responses, their team leaders nor their implementation leaders were able to live up to their promises. 
I am still seeking a refund in full.
"" begin pasted email
C[redacted] <[email protected]>
Jul 1
to me, Sondra, Stephen
Good morning B[redacted],
 
Thank you for the detail.  We truly want to resolve this for you as soon as possible.  I have escalated your requests to our Director of Sales, S[redacted].  She will be able to  call you in a couple of hours.  She will call you on your cell.  If you have a more preferred time please let us know.  I have cc’d Sondra on this email.
 
Sincerely,
C[redacted]
 
 
I wanted to add, that the solution that is proposed, is to put us 2 months behind as I can not slowly accommodate my staff to the new software 1 person at a time - now its all staff at once or not at all. I beat this issue to death with both S[redacted]s, yourself, Shamzi, and her replacement; to the point I got sick of making sure we could implement the software this way. Then, when I personally log calls with my own cell # and have issues worked up the lines that I personally logged, speaking with my manager is not the same as speaking with myself - or it would have been very clear that I am not happy with the solution, or with being misled into believing I could implement your software in a way that is now clearly unavailable.
 
Then, in an urgent situation, when is it appropriate to leave a single message that says "this is s[redacted], please have c[redacted] call me back". How about "this is urgent, I need c[redacted] now", or how about calling more than a single time when the matter has clearly been marked as urgent, and then reaching out to the owner, who's contact information everyone involved has been given numerous times.
 
This is very disappointing and a poor way to start our relationship - I must have asked this specific point (slow implementation 1 provider at a time with insurance companies) over a dozen times. If No one knew the answer then that should have been said "we don't know" but I was always assured it was a yes. Always. Now if it was a mistake, then someone needs to step up and say they didn't know and take responsibility - which has not happened. These are really the only two options, I was lied to, or compulink staff didn't know the truth.
 
The proposed solution, as I will express again, is simply to switch the electronic stuff back to the way it was before and wait till all 20 of my staff are ready and HOPE everything works. I am not at all okay or comfortable doing this, but it seems as I am being forced to do so since the slow implementation is not possible.
 
I would prefer to move forward, assuming we can regain some trust in your company, but I am certainly not going to pay for this mistake out of my pocketbook, as I am sure will be expected.
 
 
On Fri, Jul 1, 2016 at 1:20 AM, B[redacted] <b[redacted]@ccmcpsych.com> wrote:
Yes c[redacted] and I have been in constant contact and we have never felt any resolution to this issue, nor has any manager spoken to me as promised. This is still a very open matter.
 
On Thu, Jun 30, 2016 at 11:47 AM, C[redacted] <[email protected]> wrote:
Good morning B[redacted],
 
I did log a call for you last Friday and left you a voicemail later that day with the status that a call would be made soon. The call was placed to C[redacted] and ultimately C[redacted] and G[redacted] (here at Compulink) handled the BC/BS issue together on a conference call with BC/BS.  G[redacted] stayed on the phone the entire time with C[redacted] to insure that there was resolution.  Since then S[redacted] Behne (EDI Implementation manager) called C[redacted] and left her a message and I believe there is a call request to reach out again today. 
 
I am not sure if perhaps you and C[redacted] have not had an opportunity to review this together.  I can assure you that all Compulink staff involved acted very quickly to get you resolution and it was completed right away.
 
Please let us know if there are any other questions or areas you need clarification on.  I am in my office all day (until 4:45 pdt) today.  J
 
Sincerely,
C[redacted]
 
 
 
 
 
 
 
Subject: discussed matter
 
C[redacted],
 
I wanted to inform you that no one has gotten back to me, and our team leader, S[redacted], also did not respond.
 
I would like to speak to someone in management about these issues please and thank you.
Regards,
B[redacted]

Complaint: 11740683
I am rejecting this response because:
Using the business' response to outline my complaint. My responses are starred [redacted]
 
[redacted] Compulink sales team said they would be able to pull our data no problem after looking at our online system, then changed their minds after we paid for their services[redacted]
 
- I was promised I could bill just under myself and slowly implement other providers, they promised me and this was not addressed. I had been told this was not an issue.
As previously stated, we setup all new clients based on the content of Provider Setup Form Dr. Messenger’s office gave us.  We did setup the office as billing both as group. All providers listed on the form were added to Emdeon but this did not cause a problem with claim submittal since the practice was able to do duel submittal.  BCBS ERA must be completed online by the client; not Compulink.  Once we were made aware that ERA were being sent thru Emdeon, Compulink worked with the office to come up with a plan to get download only Dr. Messenger’s ERA after it was received and process in their old system.  This conversation took place on 06/24/16 at 13:16 hours with C[redacted] and GSA. 
 
[redacted] This statement by the business is completely untrue. Sales team said billing one person at a time and switching them over one at a time would not be an issue. When we began working with Emdeon they discovered that to move me over to bill with BCBS we needed to move over the entire group. This was contrary to their promises. I would have been able to bill for myself, and my other 13 providers would not have been able to bill - as they would have not been moved over to the new software yet. [redacted]
 
- They admit their training was sub-par per the facebooking during training.
 
[redacted]Just because I did not file a formal complaint does not mean I did not complain. I did complain to the head of their sales team, and to our project leader via phone"

Complaint: 10689779
I am rejecting this response because:
My husband, Dr. Alan Bugg, and I have been waiting for a response from Compulink Business Systems since their last response dated 7-21-15 stated that the president was away on vacation and that they would get back to us this week.I guess I should have responded that we do not accept the response, but I really thought they would get back to us before my deadline to "accept or not accept" which would be today, 7-28-15.  I got an email yesterday stating that our case was closed  and I called you today to ask you to reopen it, as it has not been resolved and we are still waiting to hear from the president of the company.Thank you for your help in this matter as we try to reach a resolution
Regards,
[redacted]

This account discontinued support in July 2014. In January 2015 the account  was classified as "Q" and they were given  view and print capabilities on the workstation they chose.  They designated this to be station
A.  Between August and March 27,  2015 we received no communication from the former client.
There is a simple process to gaining access on station A for printing and viewing.  Our staff contacted the client yesterday and left a voicemail.  We followed up later and scheduled an appointment this morning to review the login information and provide instructions for access.  Former Client appears to have forgotten or failed to follow the steps for access.  Appointment with them is 9:00 am this morning.

-I was never able to sent client information, compulink's end was never able to handle our client information their software was unable to read our client info even after they promised they could.  Our contract clearly states it is the client's responsibility to provide Compulink usable data.  On 8/16/16 Compulink was able to pull the data ourselves and the data was made available in the software application on 8/19/16 and the following email was sent to Dr. M[redacted] to review the data.
08/19/16-11:03 By: DSW Spoke to: M[redacted]cf0\b0\f1\par\parIssue: Conversion Steps: Sent email -Hi [redacted], I hope things are going well! I dropped into the Psych Advantage software the patient, appointment and insurance conversions.  Can you take some time to review the data for each of these areas by following and completing the attached forms.  You can also find these forms on BaseCamp. I also need you to complete the attached Appointment Reason Mapping Table.csv spreadsheet with what you would like your new appointment reasons to be in our software i.e. 90785 in therapyappointment.com should be what appointment reason in Psych Advantage i.e. Group Appointment? Let me know if you have any questions and if you would like to schedule a time to go over this information. 
 
- I was promised I could bill just under myself and slowly implement other providers, they promised me and this was not addressed. I had been told this was not an issue.
As previously stated, we setup all new clients based on the content of Provider Setup Form Dr. M[redacted]’s office gave us.  We did setup the office as billing both as group. All providers listed on the form were added to Emdeon but this did not cause a problem with claim submittal since the practice was able to do duel submittal.  BCBS ERA must be completed online by the client; not Compulink.  Once we were made aware that ERA were being sent thru Emdeon, Compulink worked with the office to come up with a plan to get download only Dr. M[redacted]’s ERA after it was received and process in their old system.  This conversation took place on 06/24/16 at 13:16 hours with C[redacted] and GSA. 
- They admit their training was sub-par per the facebooking during training.
We reviewed our notes and no complaints regarding the newly assigned trainer on 03/28/16 was filed. 03/24/16 was last training with ANF, 03/28/16 replacement trainer MRS was assigned to the account and on 03/28/16 MRS sent email –
On Mon, Mar 28, 2016 at 3:36 PM, M[redacted] <[email protected]> wrote:
Hi C[redacted],
 
My name is M[redacted] and I am the Training Specialist that will be taking over your account from Naomi, as she has moved on to other opportunities. Please refer to my contact information below as needed. I look forward to continuing training with your office.
 Thank you for your time in responding.
 Kind regards,
M[redacted]         |          Training Specialist
Compulink Business Systems, Inc.
            ###-###-####            [email protected]             www.compulinkadvantage.com
From: C[redacted] Ann <c[redacted][email protected]>
Sent: Thursday, March 31, 2016 3:28 PM
To: M[redacted]
Subject: Re: 7645 Trainer Contact Info
 
Michelle - 
 
Thank you for getting in touch with us!
 
As I'm looking forward in the process, we left off with Naomi discussing a time to start training with the system.  We planned on initiating training with our front desk personnel and then moving forward with 3 hour chunks to train our therapists - with the intention of putting those that take a little more technological help in the first group.
 
Please let me know some time frames that I might be able to look at scheduling.
 
Thank you!
 
 
 
Emdeon is slowing us down and so is losing our trainer - hoping to get started up again with whoever is our replacement.
 
Sent from my iPhone

Review: I've had Compulink for about 8 years. Every time they update the system, my computer system has issues and cannot bill properly or cannot perform properly regarding medical records writing... They consistently blame another department or other software or ignore the issue entirely... Recently, they started to charge a fee in order to pay them for their services (again, what services? I have to spend lots of time with them on the phone to resolve or semi resolve the issue or fix it myself). THEY ARE CHARGING A PROCESSING FEE TO PAY THEM!?.... This is not a credit card fee but a fee to pay them.... They state an email was sent out in March but I never received it until I tried to pay them in May.... They continue to stand by their argument that they have not gone up in pricing in 3 years which is why they are charging a fee. But to charge between $15-$30 per month which now becomes a 20-33% increase in their original fees is ridiculous unless I sign up for automatic withdrawal which would not be bad, but they have a history of not sending out an invoice.... Why should I pay extra $$ for a product that has decreased in effectiveness, or have automatic withdrawal from my account which has proven in the past to fail and give me a receipt/invoice?... Why should I pay them a service fee for a product I am fixing?... Also, failure to pay them locks up my software and doesn't allow me to use it despite the fact that I paid for it... So if I want to keep the medical records software and use another billing software, I should be able to do so as I paid for the product. Just not the future upgrades (which make the system worse).Desired Settlement: I want this to be public knowledge to all people looking into Compulink for purchase or use.I want to give Compulink a chance to respond as I tried to deal with them directly but they have blown me off.I want Compulink to look into their 'email' they sent out in March and admit that they never sent it out or admit that not a lot of people received it.I would prefer to get the processing fees waived and the last 3-6 months of service fees also waived because they failed to provide service.

Business

Response:

It is of great concern to Compulink when a client feels it is necessary to file a complaint with the Revdex.com. We have prided ourselves, for more than 28 years, in our product and the service we provide to our clients. In the more than 7 years [redacted] Physical Therapy has been with us, we have quickly attended to any situation that has arisen in the [redacted] offices and promptly resolved them. We have several customer care departments, available 14 hours a day, 5 days a week, Monday through Friday, and Saturday mornings. Depending on the client’s issue they will be directed to the appropriate department. The departments work closely together to provide the client with the best possible customer care. Compulink partners with its clients and it is expected that the client’s staff is knowledgeable and can effectively use and support the software.

[redacted] has complained about the recent addition of administrative fees for processing non-ACH (auto bank debit) payments. Compulink began to send out e-mails to clients regarding ACH payments and administrative fees for non-ACH payments in March of this year. The e-mail explained that we are transitioning to a monthly billing, rather than quarterly, to ease our client’s cash flow and to create operational efficiencies for both Compulink and its clients. ACH processing will assist clients in their monthly bill paying and is a benefit to the clients. The e-mail further stated that customer care rates have not increased since 2009 and that we are freezing rates until 2014, as ACH payment processing will allow us to do so. The e-mails were sent out based on the Client’s support renewal date. [redacted] would not have received an e-mail until May, as their support date did not expire until July. [redacted]’s ledger was not charged an administrative fee until late May, after they received an e-mail in early May. The e-mail was sent directly to [redacted] by one of Compulink’s Client Care Coordinators. A copy of the e-mail communication is below. We are further able to provide guidance regarding ACH processing, monthly processing and the charging of administrative fees to [redacted]’s management and are available at any time.

Tuesday, May 7, 2013 at 5:45 a.m. PST. Sent to [email protected].

Dear Compulink Client:

Compulink Business Systems makes continual investments to our technology, services and infrastructure so that we can keep up with the changing needs of our clients and healthcare regulations. Some recent investments have included the delivery of the CCHIT and ONC Certified Software Version 10 +, expansion of product support hours, new Spectacle POS engine with more than 7,000 lenses, 950 Compulink maintained optical plans, claim edits, billing coding rules, EHR posting rules, 300 newly recorded WebEx training sessions, and the addition of client Webinars to provide training and assistance on topics such as Open Office and Meaningful Use. We at Compulink will continue to offer you more!

Although product enhancements and necessary programming for CCHIT and ONC Certifications have been enormous for the past several years, our support rates have not increased since 2009. To enable continued investment and address rising operating costs, we are seeking opportunities to manage our expenses and hold the line on your Advantage Partnership Service Agreement fees. We are also listening to our clients and understand your need to increase profitability and to manage cash flow. One specific request made of Compulink is to transition Advantage Partnership Service Agreement support fees to a monthly basis to allow for more even budgeting within your offices.

Our solution is to create operational efficiencies on our part, and yours, to make this possible. Like you, we experience administrative processing costs from the posting of checks and credit card transactions. To eliminate these costs and to reduce your costs of payment, we have added an option to our payment system and developed programming which will automatically post to our ledger for your account all ACH debit processing. This process will reduce your time in bill paying and will even your cash flow. Additionally, by enrolling in ACH debit processing, we can freeze support fee rates for all clients through the year 2014.

Effective April 10, the billing of Advantage Partnership Service Agreement fees due on or after May 1, 2013 will transition to monthly billing. The automated ACH debit processing for Advantage Partnership Service Agreement fees will be processed on the 25th of each month for the upcoming month. The first month’s fees amount will be prorated to reflect the new due dates for the first day of each month going forward.

By enrolling in ACH debit payment processing, there will be no increase in Advantage Partnership Service Agreement fees through 2014 and you will receive an electronically delivered statement to the primary email address registered with Compulink.

We realize, however, that some clients may want to continue with traditional check or credit card payment options. We will continue to offer those payment methods, and a $15 administrative processing fee will be added for each payment that is not processed via our automated monthly ACH debit processing. For your convenience, we will also add the ability to make one-time ACH debit or credit card payments 24/7 through our web-site.

By offering these options, we are able to respond to client’s requests for monthly billing to replace our traditional quarterly billing. More importantly, we can offer a guarantee that your support fees will not increase through 2014. Please note that the support fees which will be guaranteed through 2014 are exclusive of changes in User / Location / Business code licenses, lab/accounting/equipment interfaces, and transactions fees such as EDI, ePrescribe, Web Registration, Patient Portal and other fees that fluctuate based on your level of usage. You will be billed based on actual usage for those services the 10th of each month for the month prior.

Enrollment in ACH only takes a few minutes.

Business

Response:

Review: 962408

The client complains of our lack of response to requests and issues he has presented, however the client has not updated their software for either of the two latest versions 10.5 provided in January 2013 and 10.6 provided in July 2013. He has worked with our technical Tier III representative who has advised him that we have made many updates to the software, which we constantly do to keep our product current and to incorporate client changes and suggestions. Without willingness to accept the new updates and remain compliant with filing guidelines, the client will need to update.

Review: I signed up to have compulink for my business and paid for one on one training and 3 months of the compulink service. They showed me the program and I realized it was not for me. I was not happy with the way it was working. I called to cancel and they refuse to give me my money back! They said thats not there policy. However what they charged me I never received. I paid $1905. I am very upset and and the rep that sold me the program angieDesired Settlement: I would like a full refund. AS I need to buy a new program.

Business

Response:

This client spoke to me at Vision Expose West this past weekend and a refund was provided to them this week. We consider this issue resolved and closed.[redacted]

Review: We have an optometric practice and decided like most medical offices, to make the transition from paper patient charts to electronic medical records. At the time we thought that Compulink Advantage software is what would work best for us. We paid Compulink $41,764.00 in full for the purchase. When we purchased the software, we had every intention of proceeding with installation.There was a discrepancy in what we were told by the sales department and the wording of the support contract and that led to an initial delay. We voiced our concerns to the staff several times with no resolution. As a result, the support contract was never signed or returned. In fact, no contract was signed or returned, and we eventually, for various reasons, decided that we did not want to install the software. Installation of the software never occurred. No data conversion, no training, no support of any kind took place. There were a few phone calls from the staff encouraging us to move forward, but beyond phone calls, we received no other goods or services. For the reasons above, we requested a refund of our inital payment minus any compensation for the amount of time spent by the Compulink staff on phone calls. We have been requesting this refund for several months and Compulink has refused. They just keep asking us to move forward with the installation, which we have decided not to do. Several times they have asked us to sign off that we are ending our relationship with Compulink. We have repeatedly told them that we are not going to sign off and end the relationship until we receive our refund. Refunding our money is not only "the right thing to do", but would also be proof that Compulink is determined to provide excellent customer relations to insure a good reputation for the company's future.Desired Settlement: We request a refund of the entire purchase price, minus compensation (amount negotiable) for phone calls made to us by the Compulink staff, as we understand that some time was spent in contacting our office.

Business

Response:

My apologies for not responding sooner, as I was away on vacation. Dr. [redacted] purchased Compulink Advantage software in 2008, and as he noted Compulink made every attempt to uphold all terms of the agreement. Copy of the signed order is attached showing Dr. [redacted]'s acknowledgement that he also agreed to the terms of the sale.After a purchase made six years ago, Compulink has been approached for a refund without an opportunity deliver what we committed to provide. There has been no default on our part as acknowledged by the client. Our offer has been to continue with the installation of software as committed without consideration of price increases or other factors. We continue to stand ready to meet our obligations. I have approached our President in consideration of of this request and he is willing to provide a full refund if the client installs our software and fails to achieve increase revenues for 2016. We welcome an opportunity to demonstrate our lastest version and will work closely with the client to achieve a successful implementation.With kind regards,[redacted]

Business

Response:

Our president is away on vacation. For further consideration of this request it will need to be presented to him. He will return next week.TO Revdex.com: Also note, that opening this message each time infects computers with pCKeeper Live virus and takes significant time to clean and remove. The Revdex.com should be aware of this issue. This is the third correspondence and third time it has infected my PC. Is there an alternate method of communication?

Consumer

Response:

Review: 10689779

I am rejecting this response because:My husband, Dr. Alan Bugg, and I have been waiting for a response from Compulink Business Systems since their last response dated 7-21-15 stated that the president was away on vacation and that they would get back to us this week.I guess I should have responded that we do not accept the response, but I really thought they would get back to us before my deadline to "accept or not accept" which would be today, 7-28-15. I got an email yesterday stating that our case was closed and I called you today to ask you to reopen it, as it has not been resolved and we are still waiting to hear from the president of the company.Thank you for your help in this matter as we try to reach a resolution

Regards,

Review: We purchased this software Aug of 2008 and eventually paid if off. Due to customer service issues and issues with the software itself we decided to change accounting software's for our Chiropractic business. We were told that we would full access to the software for six months and then once our customer service agreement ran out that we would only have print and view capabilities. Here's the problem...We have been fighting with them for a year to get access to our database that we own...but can't. They want us to pay for another support agreement to be able to access the program. We have to be able to provide patient records for up to 7yrs and are unable to even log into the program. We should at least be able to see our patient records and have print capabilities to our database...that's what we were told. We feel like they are taking advantage and holding our database hostage. I have sent numerous emails without any response. When I call, their operators are so well trained at giving people the run around that I can't even get to a supervisor or manager. They cannot be allowed to keep us from our database and shouldn't have to pay for something that we own.Desired Settlement: All we want is to be able to view and print from the software we own and the database we own so that we can provide records for patients that ask for them.

Business

Response:

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Description: COMPUTERS HARDWARE, SOFTWARE & SERVICES, COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS, COMPUTERS - MULTIMEDIA

Address: 1100 Business Center Circle, Newbury Park, California, United States, 91320

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