CompuPool Products USA

I purchased a replacement sat cell from their distributor Poolsupplyunlimited.com. The cell I purchased lasted less than 2 months, when I contacted Poolsupplyunlimited, they told me they don't warrant any of the products they sell, and that I had to contact Compupool direct. I have been trying to contact them for 2 months, have filled their Warranty form twice and I get no confirmation email. The company is out of Australia, so you can't really call them or sue them. They don't answer their live chat either, or respond to emails. So DO NOT buy CompuPool products the are a SCAM company. And also, stay away from PoolSupplyunlimited.com, the are also a scam, since they will not stand behind the garbage they sell.

Company not honoring the year warranty contract Also company not returning calls Purchased Compu-pools Infinity I-Salt Generator in Began having problems with the salt generator in 2015, company was receptive and sent out a replacement part That part never worked Pool was closed (live in Boston) for the winter Spring of 2016, finally get in touch with Customer Service to send my unit back for evaluation / repair I was told that my salt cell was dead (covered under a prorated 65% warranty coverage), but they do not have my cell in stock So in April they sent me a "loaner" salt cell that was used and one size smaller than my original (they sent iand I have an I60) The Salt generator worked for weeks, the salt cell is deadI have called the company, left voicemails, no callbacks Could not be more frustrated with this organization Any help that you can provide would be greatly appreciated

Chlorine generator cell failedUnder warranty Compu Pool agreed to replace the partTen months later -- still no replacement part In May of 2015, the cell for my Compu Pool model CPSCsalt water generator failedI filed, and Compu Pool approved, a Homeowner Warranty Claim Form to replace the failed cell under warranty On June 29, 2015, I received an email from Samantha B [redacted] , Customer Service Representative, Compu Pool Products USA, Inc., advising me "a requesthas been completed for a replacement cell to be sent once it arrives from Australia"June, July and August are the prime swimming season for the part of the Midwest USA where I reside, and it was imperative that I receive the replacement part to keep my pool sanitized and operating properlyTen days later, I still had not received the part; I emailed Compu Pool USA to find the status of my part and this was the reply: "I do apologize but I do not have a eta from Australia only that they are in productionIt has

I have a cell that failedI've been suppose to get a replacement for over a year nowI have over emails going back and fourthStill no cell My pool was installed March of I had problems with it by the first summerI called tech support and made adjustmentsSeems like it was getting fixedBy March I started making a email chain back and fourthI sent the entire controller in and they sent it back to me and said it was goodThen I had to take pictures of the cells and send it inAt that point, they said the cells needed to be replacedI've been waiting since June for these cellsJason T [redacted] blames the factory for not having any and there is NOTHING he can do but waitThis has been a complete nightmare, no one cares and my pool is still new to usWe are about to take the salt water out and go chemicalPlease help Bought from [redacted] Dealing with Jason T [redacted] ( Compupool ) Cell # [redacted]

This company is a SCAM, company SUCKS and not responsive to customers problems at all I have different SC salt cells which were & months old when I started to have problems with back in November Salt cells are covered by a full year warranty according to their literature when you buy the cell from them?? Well over 150+ vm messgaes, emails & actual spoken to multiple IS at the company including President/CEO Tom M [redacted] who claims we will get those replacement cells out to you ASAP, almost months later still no CELLS, it is such a long distance from Orlando to Tampa, LOL!!! J***, their warranty director is a complete BUFFOON, B [redacted] their receptionist, what does she do with the vm messages she takes,does she eat them? SCAM SCAM SCAM Stay Far Away Please!!!! I am retired military years Special Ops so for them to do this to me is a travesty but doing it to anyone they are completely WRONG!!!!

CompuPool not honoring (3) year full replacement warranty of TIHigh Performance Titanium Cell (salt chlorinator cell for swimming pool) I purchased a TIHigh Performance Titanium Cell from [redacted] through their online store on October 26, (Order ID [redacted] ) using a credit card for the amount of $ [redacted] is a distributor of the TIHigh Performance Titanium Cell manufactured by CompuPoolThe [redacted] website claimed a 3-year manufacturers warrantyMy titanium cell failed at the end of May I contacted CompuPool June 15, to start the warranty claimThe rep I spoke with was Michelle who provided the claim formsI submitted all necessary paperwork and the claim was approved July 15, As of today I have not received a replacement titanium cellI have followed up a number of times and I have received the same statement from Michelle that there are no titanium cells in stock and they have been waiting for a shipment from Australia where they

I purchased a new Salt system months ago through CompuPool A few months back my salt system began to leak Had it checked and they advised that something internal had melted and would be cover under warranty So I had my pool people contact CompuPool and they were advised that I would have to pay for 66% to get repaired Out of pocket est $ Not only would I have to handle handling fees, shipping fee etc, I would also be without my system for weeks How does a companies product go bad and all this falls on the customer I called several times and there is no working to problem out Now I have contacted several pool companies in the area for replacement of salt system and ALL advised to stay away from CompuPool Products are cheap, service is horrible and never easy to work with

compu pools does not honor their warran pyjn tyI purchased the cell and it worked monthsI have a claim number but compu pool will not send replacement I purchased the salt cell from a reputable Online pool supply companyThe product from compu pool had a good warranty and reviewsThe salt cell worked great for months and then stopped generating chlorineI called compu pools tech support and ran through some tests, and he said the temps true sensor has gone outThe tech sent me an email with the documentation to fill out for a warranty replacementI filled it out and sent pictures Amd everything they requiredI received a warranty claim approved reply emailI have called hand sent numerous emails and they will always say that they are on back orderI know most online pool supply retailers will not carry compu pools products any longer because of customer warranty complaintsI know for a fact that they are selling products to some online retailers so that would make

I was approved for a CPSCreplacement cell under the warranty in June of This company has sent the approval then but never the part I was approved for a replacement cell for the CPSCafter it not lasting even one season of useI have the approval from June I have never received the partThe latest communication : Re: warranty [redacted] Sent: Thursday, April 28, 8:AM To: [redacted] I can't send a new systemI don't have any even if I couldAll we get in here (when we get anything at all) is partsWe are just contracted with Compupool to provide tech support and process their warranty claimsWe don't make, distribute, or sell anything hereThose cells are still being manufactured, I just haven't been able to get the factory to send me anyI don't blame you for the Revdex.com and social media postings, I'd do the same thingWhen you go to the Revdex.com you'll see you're one of many who have experienced this issue, and that

CompuPool Products USA will not honor their year warranty that comes with the purchase of their product I ordered a Salt Regeneration T-cell GRC/40GH from CompuPool products in July of 2012, in June of 2015, the cell stopped functioning, and I completed all of the Warranty forms that were necessary, including proof of purchase, the readings from the control panel, and the copy of water analysis resultsI was told by Michelle Ea customer service representative that my warranty would be honoredThey told me that they would send me a new cell and with that they expected me to send back my old cell, in which I agreed toThey also took down my credit card number in the case that I did not send back the broken cellNever have I received a new cell or box to send the broken one back to themI have since contacted Compupools on numerous occasions, and have every time been told that this product is on backorder and that I cannot receive a replacement product until it comes back in s

I purchased a salt from Compupool that became defective while under warranty Compupool agreed to replace it After about months I still have not received a replacement cell I was told that they are owned by a company in Australia and they are waiting for a shipment from them No one at Compupool can give any indication as to when their cell will be replaced

To whom it may concern I have been waiting on a warranty replacement from Compupools since 9/17/ No resolution has been made I had a failure of my professionally installed Isalt cell for my pool during 9/I placed a under warranty replacement claim on 9/17/ Claim# [redacted] I have been in touch with warranty services for Compupool several times and am just told the item is on back order I contacted the owner Nick Miller by email in regards to the issue with no response I have been trying to get a resolution/replacement since 9-17-to no availThis has been a very frustrating experience leading me to believe the company has no intention of honoring their warranty agreement

My CompuPool - AquaRite T-Cell-Salt Water Chlorine Generator failed on 4/18/It was diagnosed by phone with CompuPool that it had a bad cell Warranty paperwork for my defective T-Cell-was issued on 4/20/On 4/30/CompuPool confirmed receipt of the proper warranty paperwork and I was issued a Claim # [redacted] I was told via email the T-Cell's were on backorderI began purchasing chlorine tablets and liquid chlorine in order to keep algae from growing in my pool On June 19th, I contacted CompuPool to check on the T-CellI was told they were still on back order On August 7th, I contacted CompuPool to check on the warranty replacement statusI was told "the owner in Australia is "working on it" On October 20th, 2015, months from my initiall warranty claim I was told via email that the T-Cell's are still on backorder For months I have had to purchase liquid chlorine at a cost of $

purchased a salt cell,used it less than a month and went bad.purchased thur [redacted] wanted a refund but had too wait on comp u pools to say it was purchased a salt cell thru [redacted] less than a year.cell came from comp u pools.I sent cell back to [redacted] for a re fund which they said they would have to send it back to comp u pools then after they looked at it they would issue a refund check to methe ticket # [redacted] from ***.im tired of playing games with [redacted] and comp u pools.made a phone call today to ***,and now they tell me comp u pools is out of business,so I call comp u pools and they are out of business.I need help please.im out around dollars.as I see others are out also please help

slat system quit working! contacted the company about problem.Was going to send me new parts to fix! Never received parts,called several times every time parts on the way? Last time I called phone service said they were no longer in business!

For the second time now, CompuPool is not honoring the warranty for the same item On 9/20/2013, I purchased a CircuPool model RJ-45g salt water chlorine generator from [redacted] In September the controller component failed I contacted [redacted] and they directed me to CompuPool for warranty service On 9/23/I contacted CompuPool, completed the necessary forms, and submitted them I followed up a couple of weeks later I spoke with someone who told me they hadn't gotten to the paperwork yet but would do it that day I followed up another week later and was told the parts needed were on backorder I followed up a week later and was told the parts were still on backorder After being told the same thing for a third week (mind you, each time I called I was on hold for at least minutes before speaking with someone), I contacted [redacted] and asked for a refund [redacted] contacted CompuPool on my behalf and must have

Product under Warranty but not received I have dealing with Compupool for the past months to have the cell that I bought with a year warranty to be replaced It was determined that the cell went bad before the years Problem Date: 12/09/ Purchase Date: 04/19/ Model # [redacted] Cell Serial # [redacted] PMT $

Chlorine cell for our pool was defectedWarranty for replacement honored We have not received a replacementIt has been months On August 3, the warranty for a replacement chlorine cell was processed and honored by Samantha B [redacted] Customer Service Rep for CompuPoolOver the following months, we sent out four Emails to inquire about the replacementSamantha B [redacted] , and later, Jason T [redacted] (CompuPool Customer Service Manager) replied to our Emails stating the cells were back ordered and have not received any from the manufacturerOn February 7,I sent another EmailThere was a response from Jason T [redacted] on Feb stating that two cells were coming in that week and he would send us oneAs of March 27, we have not received a replacement

Damaged Cell under warranty not being replaced Since May 28th, 2015, I've been dealing with Compupool to replace a damanged cell for my recently purchased pool chlorinator system, and I am still attemping to have this replacedAt the beginning of my claim I was getting some customer service assistance, and they sent me a loaner cell, claiming the new one (that was currently on back order) would be sent soon Unfortunately, the loaner cell also stopped working, and it's been over ONE YEAR and I have not received my replacement I've dealt with various customer service agents and even contacted the Owner of the company Nick Millar in Australia, and nothing The owner MrMillar responded to me on June 9th, to say he was sending out a new cell within the next two days and I am still waiting At this point my repeated emails do not even get acknowledged I am desperate to replace my damaged cell, as I have been spending an extraordinary amount of money on chemicals to try to k

Purchased a TI-Titanium Cell in April, Product guaranteed for years Stopped working in Replacement backordered for over one year Purchased a TI-High Performance Titanium cell on April 24, Is carried a year guarantee It stopped working in July, Compupool service technicians agree that it isn't working They state the replacement is backordered They have been saying that for over a year When I call, without even requesting order number, they immediately state that it is still back ordered Thy have no control over the shipments from company HQ Company HQ is supposedly located in Australia