CompUSA, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On my packaging I brought what was reviewed on the tutorialAfter speaking with the company I was informed to contact the actual person who reviewed their product and was told by the company they would to research to see what hair was actually sent to the personThe packs of hair I purchased was the exact kindAfter speaking with the manufacturer of the hair I was told to look on the back of the packing and read the skew off to themI did so, and they said it was a different package of hair! But, would invest the matter moreI waited a week or so and called back to be tolded that they had informed me alreadyWhat customer knows how to read a skell and what customer would read the back of a skell???? I myself have never hear of such! They need to print on the "front" of the packing wheter the hair is long/extra long for their customer's to know what they are purchasingI'm very dissatisfied with the professionalism of the person who handled the matter and the outcone after spending all my hard earned money!!!
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Sincerely,
*** ***

Shake N Go does not take in product complaints over the phoneAn Official Complaint form is available on our web ***--> contact us --> product matter.Our receptionist tried to direct Ms.H*** to our website where she can file her complaint.She was being rude and talking over our
receptionist wanting to speak to someone right away so the call was transferred over to Ms.J***.MsJ*** tried to explain the return process, but MsH*** did not want to listen and kept asking for a supervisor.It is necessary for us to get the customers contact info, product description & where the product was purchased and none of the information was given. Our company policy states exchanges are accepted within days from the date of the receipt. If Ms.H*** does not want to submit the form she can just mail the original receipt (for proof of purchase) and the entire purchased amount for review and exchange of product to :
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The item in question was not defective. We have clarified the product information to customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That's an out right lie!!!! The receptionist first gave me this number ###-###-#### to call and make a complaint. Which, was a non-working number. I had to call her back several times and told her that the number wasn't correct nor a working number. But, was told by her it is a working number try again. After, several times of this I ask was there some other number or someone else I could speak with. She informed me that she was transferring me to "someone" but, never acknowledge to me whom the someone was! And place me on hold with "loud music" in my ear. And when she answered the on hold call I told her there was "no voicemail" recording just "loud music" being played n my ear. Finally, she transfer me to "J[redacted]" who wouldn't let me explain to her my issue! Due to her over talking me. Because, I did make a complaint via the website last Friday! I was trying to explain this to  Jennifer but, her rude nasty attitude towards a consumer was unacceptable so, I ask to speak with her supervisor and was told "someone" would give me a call back. I ask her to repeat me information back which was my name and number and she once again was rude! Asking me... "Is that really important"? And refused to give me her supervisor's name! I had to call back and sdk the operator who said it was someone named...Anne! I'm not sure if that's correct. I then ask J[redacted] what were the hour's of business and she told me..."No one is calling back today it's 4:44 p.m. and we close at 5! Then I ask while being rushed off the phone and acting rude by Jennifer what are the hour's of business? She said...10-6p.m. that time! So, is it 5/6 p.m.??? The hair business is a great investment! But, when a customer of your product calls in to complain about one of your Distributors dipping into your product and selling less of what you package in your product! And they are treated so rudely that speaks volumes about how you feel about your customer's! And I wasn't informed of any return policy because, we never got that far due to me being cut off while trying to explain my dilemma to Jennifer! Just out right lying!!!! Because, had I been able to explain she would've known I used the hair! I  think I'll do a tutorial explain how I was treated by this companies personel and was very displeased with their way of conducting complaint issues! All I wanted as a comsumer was what I paid for "sixteen pieces" of hair in each of the packs of hair I purchase!  Not, the "nine pieces" that was in there!!!! But, I will never purchase any other  product from this company! And if anybody ask me about my hair which, they have.. I will be sharing my story with other's!!!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]