CompUSA

The item in question was not defectiveWe have clarified the product information to customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That's an out right lie!!!! The receptionist first gave me this number ###-###-#### to call and make a complaintWhich, was a non-working numberI had to call her back several times and told her that the number wasn't correct nor a working numberBut, was told by her it is a working number try againAfter, several times of this I ask was there some other number or someone else I could speak withShe informed me that she was transferring me to "someone" but, never acknowledge to me whom the someone was! And place me on hold with "loud music" in my earAnd when she answered the on hold call I told her there was "no voicemail" recording just "loud music" being played n my earFinally, she transfer me to "J***" who wouldn't let me explain to her my issue! Due to her over talking meBecause, I did make a complaint via the website last Friday! I was trying to explain this to Jennifer but, her rude nasty attitude towards a consumer was unacceptable so, I ask to speak with her supervisor and was told "someone" would give me a call backI ask her to repeat me information back which was my name and number and she once again was rude! Asking me"Is that really important"? And refused to give me her supervisor's name! I had to call back and sdk the operator who said it was someone named...Anne! I'm not sure if that's correctI then ask J [redacted] what were the hour's of business and she told me..."No one is calling back today it's 4:p.mand we close at 5! Then I ask while being rushed off the phone and acting rude by Jennifer what are the hour's of business? She said...10-6p.mthat time! So, is it 5/p.m.??? The hair business is a great investment! But, when a customer of your product calls in to complain about one of your Distributors dipping into your product and selling less of what you package in your product! And they are treated so rudely that speaks volumes about how you feel about your customer's! And I wasn't informed of any return policy because, we never got that far due to me being cut off while trying to explain my dilemma to Jennifer! Just out right lying!!!! Because, had I been able to explain she would've known I used the hair! I think I'll do a tutorial explain how I was treated by this companies personel and was very displeased with their way of conducting complaint issues! All I wanted as a comsumer was what I paid for "sixteen pieces" of hair in each of the packs of hair I purchase! Not, the "nine pieces" that was in there!!!! But, I will never purchase any other product from this company! And if anybody ask me about my hair which, they haveI will be sharing my story with other's!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]