Initial Business Response /* (1000, 5, 2015/03/04) */
We have tried to reach out to the customer to resolve this matter and have not received a replyPhone calls have been unsuccessfulWe ask that the customer call us at XXX-XXX-XXXX and ask for ** - Service Director or *** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting for a return phone call at this timeI left my cell phone number with the service manager
Final Business Response /* (4000, 9, 2015/03/06) */
Dear Revdex.com,
I had the pleasure of speaking to *** ***We believe the matter is resolved
*** *** GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI tried to retract the complaint after I received my money backThank you for your attention kindly close
this case.
Sincerely,
Nicole ***
I am very sorry about the situation. It has come to my attention that the loan was approved and finalized with the financial institution, but the issue started when the financial institution was trying to verify the annual income that was stated on the
customers application. According to the lending source they attempted several time to contact the HR department at the customers current employment. After finally receiving a return phone call the lending institution claimed that the income stated on the application was not accurate and decided to resend the deal due to information that was provided on the applicationOnce we found out that the bank had decided to no longer honor the approval due to the misleading information that was provided by the customer we made several attempts to contact the customer. When we were finally able to reach the customer and set up appointment to come in to discuss the situation, they were not happy and felt that it was something the dealership had caused. We had the customers tracleaned and detailed, changed the oil, changed the air filter and gave them 100% of their money back along with a $gas card. We did not attempt to ask the customer for anything for the use of the new car they purchased and was not able to keep due to the information providedAt this point we are not going to issue any additional dollars to the customer for the misleading information provided to the lender, which caused the lender to resend it financial approval
***,
You picked up the check for the correct amount. There are no additional dollars being sent. The refund issued follows all the state and federal refund laws. I am not sure who you talked to about your refund and how its calcula***, but they are wrong on the amount. You purchased the warranty on May 9, and was cancelled August 31, 2016. The term used is not year, but months and the miles when you purchased was 79,and 99,miles when you cancelled, which is about 20,miles of usage. There was a $cancellation fee. You paid $1,for the policy. it was a year 42,mile policy. You used 20,miles of the 42,miles. That's just shy of half the miles. Not sure who you talked to, but please give them the fact of the cancellation policy so that they can explain it correctly. The policy was cancelled based on the terms of the policy. I would like to know what dealer gave you the information*** ***
815-***
In the case of Mr. [redacted]. I contacted Mr. [redacted] and found out the car was in another person’s name and that Mr. [redacted] was the cosigner. I have refunded the customer’s finance company ([redacted] Motor Finance) $850.65 for the...
purchase of the protection package. Not really sure about the pain and suffering for not having the protection package installed.
Ms. [redacted] provided all the necessary information for Gary Lang to obtain financing for her. Due to her situation we were not able to provide financing. I understand that she is upset and is now trying to get the inquires removed. I explained to Ms. [redacted] how the credit inquires...
work, but she wants them removed. I have reached out to Ms. [redacted] with no return calls. Below is an article supplied by [redacted] for her review.Copied from [redacted]:
When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.
[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.
Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.
This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.
[redacted],
I am very sorry about the time it took to process your claim. I understand that you pickup up your refund already. If tis is not the case please contact me immediately.
I noticed about a month and a half after I purchased my 2016 [redacted] Cruz I noticed the driver's mirror is scratched and brought it up to the sales associate. He said he would bring it to the management and flat out said no. Very cheap and now I'm going to cancel a lot of extra products the finance manager sold me. Rip off! I tried contacting the other sales associate today and no return call.
WORST EXPERIENCE EVER! I was verbally quoted one thing then charged another. My car was not even there for 3 hours and was charged for 3 hrs labor. Not to mention it was for an one hour job. And thier hourly rate is outrageous $138.00 PER HOUR!!! Never going back!
I recently went to Gary Lang Auto Group in McHenry and had a very positive experience. Everyone was friendly and extremely helpful. My sales person, Luis S[redacted] was very helpful and knowledgeable. I originally was looking at a used car, and after talking over my options decided that a lease was a better choice. Everyone was very helpful and pleasant to work with from John the General Manager to Chris in finance and the porters. I was not pressured to make a deal and even went back the next day to review my options.
I would highly recommend this auto group for their professionalism and ease in purchasing or leasing a vehicle.
[redacted]
I am rejecting this response because: I paid almost $1,800 por extende warranty and inmediatly when they know from this complaint,made a check for $835 and cents.I'm only has a warranty one year.Somebody said I receipt almast $1,200.I waiting for the balance.
Sincerely,
[redacted]
Mr. [redacted],
I am sorry to hear about your experience and I show that we had your permission to run your credit and try to get a qualified loan for you, as you stated in your complaint. Gary Lang Auto is not a lender and we do submit your information to lenders to provide you the...
best possible loan terms. We have a team that work with consumers like yourself who have personal credit issues and we use 4 different banks to help with customers in your credit situation. I do see that your credit was sent to these lenders to provide your the qualified loan you were looking for and I am sorry this was a not clearly understood. I pulled an article for you from [redacted] that talks about auto and mortgage inquiries and the impact it has on your score: see link below.http://www.[redacted].com/blogs/ask-[redacted]/multiple-inquiries-when-sho...⇄ />
When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.
[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.
Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.
This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.
Thanks for asking.The “Ask [redacted]” team
I found a good deal on a new vehicle that they advertised online. when I called to confirm the price and available rebates, I was told that I would get the online price. I explained that I had to drive over an hour to get there and I would be upset if I drove out there and was given a different price. I made the trip to Gary Lang Chevy and was told that I did not qualify for $5000 in rebates. they then tried to push me to buy the vehicle. I ended up walking out and wasting over 2 hours of driving time that I lost pay on and gas.
I contacted this dealer on Monday 08 Nov 2015 about the purchase of a vehicle. I received a prompt and courteous call that the vehicle was available and I then set an appointment up to the vehicle on 14 NOV 2015. I communicated back and forth with Nicole [redacted] at Gary Lang Auto group via email and received a call on 13 NOV 2015 to make sure that I was still interested and going to be able to make my appointment the next day. After driving three hours to the dealer ship (as I live in Iowa), arrived for my appointment but Jeff [redacted] the salesman I was assigned to was helping another customer. After he was finished he came and found me in the lounge and asked me what I was there for. I told him the vehicle in question and was given the retort "Oh we sold that, and are you looking for anything else?" I questioned as to why I was not called and informed before I drove three hours one way to the dealer and the reply was "I was TOO busy". If this is the kind of customer service Gary Lang Auto group can give you I believe everyone would be better off choosing another automobile dealer.
Initial Business Response /* (1000, 5, 2014/09/20) */
Contact Name and Title: [redacted] G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@garylangauto.com
We desire to resolve this matter with the customer and due to the nature of the concerns we would like to set up a mutual...
time to meet. It is our belief that we can mutually settle this. However, important information in the form of paperwork that differs from the concerns provided will clear this up. Please contact me at XXX-XXX-XXXX x[redacted]
My experience with Gary Lang Kia was amazing. My sister and I were coming from an appointment of mine and we decided to stop at Gary Lang Kia to just drive around and take a look. We knew we were in the market for a new SUV and were interested in the Kia Sorento. While we were driving around, we were stopped by a very enthuastic salesman. Luis [redacted] was eager to help my sister and I find out more about the Kia Sorrento. We let Luis know that we were just looking and he respected that and provided us with his card for when we were ready. Later that week we made an appointment with Luis to test drive the Sorrento. He was kind enough to allow us to take the car and see if it was right for us. When we returned we discussed the details needed to purchase the Sorrento. It was extremely late by then and Luis suggested that we give him until the next day to work out the details and he would call us as soon as he could give us the numbers. The very next morning Luis called. With some negotiating, we arrived at an outstanding price. We agreed to pick up the Sorrento the next morning. When we arrived, Luis was ready with our paperwork. We met with several of the Gary Lang management team, including Derek [redacted], the Finance Manager who walked us through the incredible rate he was able to obtain for us. Jon Trotman, the Kia General Sales Manager who approved the great offer we were made on the Sorrento and Mike Schomer, the Customer Relationship Manager who provided us with a great options to consider regarding the Sorento. All of the Management were incredibly attentive to our needs while we waited for our new car to be detailed. Not only was the staff outstanding but the facility was immaculate and provided complementary beverages in the waiting area. Once our car was ready, Luis guided us through a step by step process to get the Bluetooth system and the infotainment system set up as well as answered all of our questions. Luis was without a doubt the best car salesman I have had the pleasure of doing business with. I would highly recommend you visit Gary Lang Kia if you need a new vehicle. I usually do not write recommendations like this, but the experience I had was very well worth a mention. Car buying is usually a unpleasant experience but I honestly can say this was just the opposite. Thank you Gary Lang Kia.
Initial Business Response /* (1000, 5, 2015/03/04) */
We have tried to reach out to the customer to resolve this matter and have not received a replyPhone calls have been unsuccessfulWe ask that the customer call us at XXX-XXX-XXXX and ask for ** - Service Director or *** ***
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting for a return phone call at this timeI left my cell phone number with the service manager
Final Business Response /* (4000, 9, 2015/03/06) */
Dear Revdex.com,
I had the pleasure of speaking to *** ***We believe the matter is resolved
*** *** GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI tried to retract the complaint after I received my money backThank you for your attention kindly close
this case.
Sincerely,
Nicole ***
I am very sorry about the situation. It has come to my attention that the loan was approved and finalized with the financial institution, but the issue started when the financial institution was trying to verify the annual income that was stated on the
customers application. According to the lending source they attempted several time to contact the HR department at the customers current employment. After finally receiving a return phone call the lending institution claimed that the income stated on the application was not accurate and decided to resend the deal due to information that was provided on the applicationOnce we found out that the bank had decided to no longer honor the approval due to the misleading information that was provided by the customer we made several attempts to contact the customer. When we were finally able to reach the customer and set up appointment to come in to discuss the situation, they were not happy and felt that it was something the dealership had caused. We had the customers tracleaned and detailed, changed the oil, changed the air filter and gave them 100% of their money back along with a $gas card. We did not attempt to ask the customer for anything for the use of the new car they purchased and was not able to keep due to the information providedAt this point we are not going to issue any additional dollars to the customer for the misleading information provided to the lender, which caused the lender to resend it financial approval
***,
You picked up the check for the correct amount. There are no additional dollars being sent. The refund issued follows all the state and federal refund laws. I am not sure who you talked to about your refund and how its calcula***, but they are wrong on the amount. You purchased the warranty on May 9, and was cancelled August 31, 2016. The term used is not year, but months and the miles when you purchased was 79,and 99,miles when you cancelled, which is about 20,miles of usage. There was a $cancellation fee. You paid $1,for the policy. it was a year 42,mile policy. You used 20,miles of the 42,miles. That's just shy of half the miles. Not sure who you talked to, but please give them the fact of the cancellation policy so that they can explain it correctly. The policy was cancelled based on the terms of the policy. I would like to know what dealer gave you the information*** ***
815-***
In the case of Mr. [redacted]. I contacted Mr. [redacted] and found out the car was in another person’s name and that Mr. [redacted] was the cosigner. I have refunded the customer’s finance company ([redacted] Motor Finance) $850.65 for the...
purchase of the protection package. Not really sure about the pain and suffering for not having the protection package installed.
Ms. [redacted] provided all the necessary information for Gary Lang to obtain financing for her. Due to her situation we were not able to provide financing. I understand that she is upset and is now trying to get the inquires removed. I explained to Ms. [redacted] how the credit inquires...
work, but she wants them removed. I have reached out to Ms. [redacted] with no return calls. Below is an article supplied by [redacted] for her review.Copied from [redacted]:
When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.
[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.
Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.
This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.
[redacted],
I am very sorry about the time it took to process your claim. I understand that you pickup up your refund already. If tis is not the case please contact me immediately.
[redacted]
I noticed about a month and a half after I purchased my 2016 [redacted] Cruz I noticed the driver's mirror is scratched and brought it up to the sales associate. He said he would bring it to the management and flat out said no. Very cheap and now I'm going to cancel a lot of extra products the finance manager sold me. Rip off! I tried contacting the other sales associate today and no return call.
WORST EXPERIENCE EVER! I was verbally quoted one thing then charged another. My car was not even there for 3 hours and was charged for 3 hrs labor. Not to mention it was for an one hour job. And thier hourly rate is outrageous $138.00 PER HOUR!!! Never going back!
I recently went to Gary Lang Auto Group in McHenry and had a very positive experience. Everyone was friendly and extremely helpful. My sales person, Luis S[redacted] was very helpful and knowledgeable. I originally was looking at a used car, and after talking over my options decided that a lease was a better choice. Everyone was very helpful and pleasant to work with from John the General Manager to Chris in finance and the porters. I was not pressured to make a deal and even went back the next day to review my options.
I would highly recommend this auto group for their professionalism and ease in purchasing or leasing a vehicle.
Complaint:...
[redacted]
I am rejecting this response because: I paid almost $1,800 por extende warranty and inmediatly when they know from this complaint,made a check for $835 and cents.I'm only has a warranty one year.Somebody said I receipt almast $1,200.I waiting for the balance.
Sincerely,
[redacted]
Mr. [redacted],
I am sorry to hear about your experience and I show that we had your permission to run your credit and try to get a qualified loan for you, as you stated in your complaint. Gary Lang Auto is not a lender and we do submit your information to lenders to provide you the...
best possible loan terms. We have a team that work with consumers like yourself who have personal credit issues and we use 4 different banks to help with customers in your credit situation. I do see that your credit was sent to these lenders to provide your the qualified loan you were looking for and I am sorry this was a not clearly understood. I pulled an article for you from [redacted] that talks about auto and mortgage inquiries and the impact it has on your score: see link below.http://www.[redacted].com/blogs/ask-[redacted]/multiple-inquiries-when-sho...⇄ /> When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan terms. This practice allows you to benefit from lenders competing for your business. The same practice is used for mortgage lending.
[redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit history. However, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scores.
Lenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accounts. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time.
This enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries.
Thanks for asking.The “Ask [redacted]” team
I found a good deal on a new vehicle that they advertised online. when I called to confirm the price and available rebates, I was told that I would get the online price. I explained that I had to drive over an hour to get there and I would be upset if I drove out there and was given a different price. I made the trip to Gary Lang Chevy and was told that I did not qualify for $5000 in rebates. they then tried to push me to buy the vehicle. I ended up walking out and wasting over 2 hours of driving time that I lost pay on and gas.
I contacted this dealer on Monday 08 Nov 2015 about the purchase of a vehicle. I received a prompt and courteous call that the vehicle was available and I then set an appointment up to the vehicle on 14 NOV 2015. I communicated back and forth with Nicole [redacted] at Gary Lang Auto group via email and received a call on 13 NOV 2015 to make sure that I was still interested and going to be able to make my appointment the next day. After driving three hours to the dealer ship (as I live in Iowa), arrived for my appointment but Jeff [redacted] the salesman I was assigned to was helping another customer. After he was finished he came and found me in the lounge and asked me what I was there for. I told him the vehicle in question and was given the retort "Oh we sold that, and are you looking for anything else?" I questioned as to why I was not called and informed before I drove three hours one way to the dealer and the reply was "I was TOO busy". If this is the kind of customer service Gary Lang Auto group can give you I believe everyone would be better off choosing another automobile dealer.
Initial Business Response /* (1000, 5, 2014/09/20) */
Contact Name and Title: [redacted] G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@garylangauto.com
We desire to resolve this matter with the customer and due to the nature of the concerns we would like to set up a mutual...
time to meet. It is our belief that we can mutually settle this. However, important information in the form of paperwork that differs from the concerns provided will clear this up. Please contact me at XXX-XXX-XXXX x[redacted]
My experience with Gary Lang Kia was amazing. My sister and I were coming from an appointment of mine and we decided to stop at Gary Lang Kia to just drive around and take a look. We knew we were in the market for a new SUV and were interested in the Kia Sorento. While we were driving around, we were stopped by a very enthuastic salesman. Luis [redacted] was eager to help my sister and I find out more about the Kia Sorrento. We let Luis know that we were just looking and he respected that and provided us with his card for when we were ready. Later that week we made an appointment with Luis to test drive the Sorrento. He was kind enough to allow us to take the car and see if it was right for us. When we returned we discussed the details needed to purchase the Sorrento. It was extremely late by then and Luis suggested that we give him until the next day to work out the details and he would call us as soon as he could give us the numbers. The very next morning Luis called. With some negotiating, we arrived at an outstanding price. We agreed to pick up the Sorrento the next morning. When we arrived, Luis was ready with our paperwork. We met with several of the Gary Lang management team, including Derek [redacted], the Finance Manager who walked us through the incredible rate he was able to obtain for us. Jon Trotman, the Kia General Sales Manager who approved the great offer we were made on the Sorrento and Mike Schomer, the Customer Relationship Manager who provided us with a great options to consider regarding the Sorento. All of the Management were incredibly attentive to our needs while we waited for our new car to be detailed. Not only was the staff outstanding but the facility was immaculate and provided complementary beverages in the waiting area. Once our car was ready, Luis guided us through a step by step process to get the Bluetooth system and the infotainment system set up as well as answered all of our questions. Luis was without a doubt the best car salesman I have had the pleasure of doing business with. I would highly recommend you visit Gary Lang Kia if you need a new vehicle. I usually do not write recommendations like this, but the experience I had was very well worth a mention. Car buying is usually a unpleasant experience but I honestly can say this was just the opposite. Thank you Gary Lang Kia.