Mr [redacted] , I am sorry to hear about your experience and I show that we had your permission to run your credit and try to get a qualified loan for you, as you stated in your complaint Gary Lang Auto is not a lender and we do submit your information to lenders to provide you the best possible loan terms We have a team that work with consumers like yourself who have personal credit issues and we use different banks to help with customers in your credit situation I do see that your credit was sent to these lenders to provide your the qualified loan you were looking for and I am sorry this was a not clearly understood I pulled an article for you from [redacted] that talks about auto and mortgage inquiries and the impact it has on your score: see link below.http://www[redacted] .com/blogs/ask- [redacted] /multiple-inquiries-when-shopping-for-an-car-loan/ When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan termsThis practice allows you to benefit from lenders competing for your businessThe same practice is used for mortgage lending [redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit historyHowever, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scoresLenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accountsCredit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of timeThis enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiriesThanks for asking.The “Ask [redacted] ” team
Ms [redacted] provided all the necessary information for Gary Lang to obtain financing for her Due to her situation we were not able to provide financing I understand that she is upset and is now trying to get the inquires removed I explained to Ms [redacted] how the credit inquires work, but she wants them removed I have reached out to Ms [redacted] with no return calls Below is an article supplied by [redacted] for her review.Copied from [redacted] : When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan termsThis practice allows you to benefit from lenders competing for your businessThe same practice is used for mortgage lending [redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit historyHowever, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scoresLenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accountsCredit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of timeThis enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries
Initial Business Response / [redacted] (1000, 5, 2014/09/20) */ Contact Name and Title: [redacted] G.M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @garylangauto.com We desire to resolve this matter with the customer and due to the nature of the concerns we would like to set up a mutual time to meetIt is our belief that we can mutually settle thisHowever, important information in the form of paperwork that differs from the concerns provided will clear this upPlease contact me at XXX-XXX-XXXX x***
I contacted this dealer on Monday Nov about the purchase of a vehicleI received a prompt and courteous call that the vehicle was available and I then set an appointment up to the vehicle on NOV I communicated back and forth with Nicole [redacted] at Gary Lang Auto group via email and received a call on NOV to make sure that I was still interested and going to be able to make my appointment the next day After driving three hours to the dealer ship (as I live in Iowa), arrived for my appointment but Jeff [redacted] the salesman I was assigned to was helping another customerAfter he was finished he came and found me in the lounge and asked me what I was there forI told him the vehicle in question and was given the retort "Oh we sold that, and are you looking for anything else?" I questioned as to why I was not called and informed before I drove three hours one way to the dealer and the reply was "I was TOO busy"If this is the kind of customer service Gary Lang Auto group can give you I believe everyone would be better off choosing another automobile dealer
I recently went to Gary Lang Auto Group in McHenry and had a very positive experience Everyone was friendly and extremely helpful My sales person, Luis S [redacted] was very helpful and knowledgeable I originally was looking at a used car, and after talking over my options decided that a lease was a better choiceEveryone was very helpful and pleasant to work with from John the General Manager to Chris in finance and the porters I was not pressured to make a deal and even went back the next day to review my optionsI would highly recommend this auto group for their professionalism and ease in purchasing or leasing a vehicle
Complaint: [redacted] I am rejecting this response because: I paid almost $1,por extende warranty and inmediatly when they know from this complaint,made a check for $and cents.I'm only has a warranty one year.Somebody said I receipt almast $1,200.I waiting for the balance Sincerely, [redacted]
My experience with Gary Lang Kia was amazingMy sister and I were coming from an appointment of mine and we decided to stop at Gary Lang Kia to just drive around and take a lookWe knew we were in the market for a new SUV and were interested in the Kia SorentoWhile we were driving around, we were stopped by a very enthuastic salesmanLuis [redacted] was eager to help my sister and I find out more about the Kia SorrentoWe let Luis know that we were just looking and he respected that and provided us with his card for when we were readyLater that week we made an appointment with Luis to test drive the SorrentoHe was kind enough to allow us to take the car and see if it was right for usWhen we returned we discussed the details needed to purchase the SorrentoIt was extremely late by then and Luis suggested that we give him until the next day to work out the details and he would call us as soon as he could give us the numbersThe very next morning Luis calledWith some negotiating, we arrived at an outstanding priceWe agreed to pick up the Sorrento the next morningWhen we arrived, Luis was ready with our paperworkWe met with several of the Gary Lang management team, including Derek [redacted] , the Finance Manager who walked us through the incredible rate he was able to obtain for usJon Trotman, the Kia General Sales Manager who approved the great offer we were made on the Sorrento and Mike Schomer, the Customer Relationship Manager who provided us with a great options to consider regarding the SorentoAll of the Management were incredibly attentive to our needs while we waited for our new car to be detailedNot only was the staff outstanding but the facility was immaculate and provided complementary beverages in the waiting areaOnce our car was ready, Luis guided us through a step by step process to get the Bluetooth system and the infotainment system set up as well as answered all of our questionsLuis was without a doubt the best car salesman I have had the pleasure of doing business withI would highly recommend you visit Gary Lang Kia if you need a new vehicleI usually do not write recommendations like this, but the experience I had was very well worth a mentionCar buying is usually a unpleasant experience but I honestly can say this was just the oppositeThank you Gary Lang Kia
Mr [redacted] , I am sorry to hear about your experience and I show that we had your permission to run your credit and try to get a qualified loan for you, as you stated in your complaint Gary Lang Auto is not a lender and we do submit your information to lenders to provide you the best possible loan terms We have a team that work with consumers like yourself who have personal credit issues and we use different banks to help with customers in your credit situation I do see that your credit was sent to these lenders to provide your the qualified loan you were looking for and I am sorry this was a not clearly understood I pulled an article for you from [redacted] that talks about auto and mortgage inquiries and the impact it has on your score: see link below.http://www[redacted] .com/blogs/ask- [redacted] /multiple-inquiries-when-shopping-for-an-car-loan/ When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan termsThis practice allows you to benefit from lenders competing for your businessThe same practice is used for mortgage lending [redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit historyHowever, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scoresLenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accountsCredit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of timeThis enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiriesThanks for asking.The “Ask [redacted] ” team
Ms [redacted] provided all the necessary information for Gary Lang to obtain financing for her Due to her situation we were not able to provide financing I understand that she is upset and is now trying to get the inquires removed I explained to Ms [redacted] how the credit inquires work, but she wants them removed I have reached out to Ms [redacted] with no return calls Below is an article supplied by [redacted] for her review.Copied from [redacted] : When shopping for a car, it is common for auto dealers to submit your information to multiple lenders in an effort to find the lowest interest rate and most favorable loan termsThis practice allows you to benefit from lenders competing for your businessThe same practice is used for mortgage lending [redacted] lists each inquiry that is made into your file for two years, so that you have a complete record of who has reviewed your credit historyHowever, you don’t need to worry about inquiries for auto and mortgage loans affecting your credit scoresLenders recognize that shopping for only one car or mortgage does not mean you are trying to open multiple new accountsCredit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of timeThis enables you to shop for the best rates for a car or home loan without your credit scores being impacted as a result of multiple inquiries
Initial Business Response / [redacted] (1000, 5, 2014/09/20) */ Contact Name and Title: [redacted] G.M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @garylangauto.com We desire to resolve this matter with the customer and due to the nature of the concerns we would like to set up a mutual time to meetIt is our belief that we can mutually settle thisHowever, important information in the form of paperwork that differs from the concerns provided will clear this upPlease contact me at XXX-XXX-XXXX x***
I contacted this dealer on Monday Nov about the purchase of a vehicleI received a prompt and courteous call that the vehicle was available and I then set an appointment up to the vehicle on NOV I communicated back and forth with Nicole [redacted] at Gary Lang Auto group via email and received a call on NOV to make sure that I was still interested and going to be able to make my appointment the next day After driving three hours to the dealer ship (as I live in Iowa), arrived for my appointment but Jeff [redacted] the salesman I was assigned to was helping another customerAfter he was finished he came and found me in the lounge and asked me what I was there forI told him the vehicle in question and was given the retort "Oh we sold that, and are you looking for anything else?" I questioned as to why I was not called and informed before I drove three hours one way to the dealer and the reply was "I was TOO busy"If this is the kind of customer service Gary Lang Auto group can give you I believe everyone would be better off choosing another automobile dealer
I recently went to Gary Lang Auto Group in McHenry and had a very positive experience Everyone was friendly and extremely helpful My sales person, Luis S [redacted] was very helpful and knowledgeable I originally was looking at a used car, and after talking over my options decided that a lease was a better choiceEveryone was very helpful and pleasant to work with from John the General Manager to Chris in finance and the porters I was not pressured to make a deal and even went back the next day to review my optionsI would highly recommend this auto group for their professionalism and ease in purchasing or leasing a vehicle
Complaint: [redacted] I am rejecting this response because: I paid almost $1,por extende warranty and inmediatly when they know from this complaint,made a check for $and cents.I'm only has a warranty one year.Somebody said I receipt almast $1,200.I waiting for the balance Sincerely, [redacted]
My experience with Gary Lang Kia was amazingMy sister and I were coming from an appointment of mine and we decided to stop at Gary Lang Kia to just drive around and take a lookWe knew we were in the market for a new SUV and were interested in the Kia SorentoWhile we were driving around, we were stopped by a very enthuastic salesmanLuis [redacted] was eager to help my sister and I find out more about the Kia SorrentoWe let Luis know that we were just looking and he respected that and provided us with his card for when we were readyLater that week we made an appointment with Luis to test drive the SorrentoHe was kind enough to allow us to take the car and see if it was right for usWhen we returned we discussed the details needed to purchase the SorrentoIt was extremely late by then and Luis suggested that we give him until the next day to work out the details and he would call us as soon as he could give us the numbersThe very next morning Luis calledWith some negotiating, we arrived at an outstanding priceWe agreed to pick up the Sorrento the next morningWhen we arrived, Luis was ready with our paperworkWe met with several of the Gary Lang management team, including Derek [redacted] , the Finance Manager who walked us through the incredible rate he was able to obtain for usJon Trotman, the Kia General Sales Manager who approved the great offer we were made on the Sorrento and Mike Schomer, the Customer Relationship Manager who provided us with a great options to consider regarding the SorentoAll of the Management were incredibly attentive to our needs while we waited for our new car to be detailedNot only was the staff outstanding but the facility was immaculate and provided complementary beverages in the waiting areaOnce our car was ready, Luis guided us through a step by step process to get the Bluetooth system and the infotainment system set up as well as answered all of our questionsLuis was without a doubt the best car salesman I have had the pleasure of doing business withI would highly recommend you visit Gary Lang Kia if you need a new vehicleI usually do not write recommendations like this, but the experience I had was very well worth a mentionCar buying is usually a unpleasant experience but I honestly can say this was just the oppositeThank you Gary Lang Kia