I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Response to Revdex.com case # *** We are currently waiting on the one window that was manufactured the wrong sizeWe did not install the 1/4" underlayment originally as we do not normally use this product when tyvek housewrap is already installed on new construction type jobsHowever in this
instance our sales rep did charge Ms *** for the insulation so we have went back and removed the siding and installed the insulationWe gave Ms *** the option of a reimbursement of three times the cost of the underlayment or to install it and she choose the later, which we have completedWe also went back and reinsulated the windowsAs soon as the other window arrives we will arrange a time that suits Ms *** and install it and replace any stripped or missing screws on the storm doorI am sorry Ms *** felt the need to contact the Revdex.com As she said on last line of her complaint " I was told to call MrCook" and I wish she would have done that to make me aware she had an issue. Having said all that the bottom line is we would like to assure Ms *** that we will complete her job in a quality manner and extend to her not only the manufacturers Limited lifetime warranty on the products but also warranty our labor for a period of years.Sincerely,Kyle CookPresCSW Inc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To: Revdex.comFrom: *** * ***Re: *** *** ComplaintI spoke with Mrs*** on 4/19/and unfortunately after checking into her problem with my installation manager everything she had issues with are trueI have scheduled with the *** to send out our gutter installers on Tuesday the 25th after
lunchI am also sending my service manager to be sure everything goes okI will also touch base with the *** on Wedto verify that everything is complete to their satisfactionSincerely,Kyle Cook
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has taken a couple months, and much aggravation, to get a window. The other windows I purchased were not insulated, just received recaulked. Also, the framed storm door had been removed and screws were stripped and extra holes put in frame.
Regards,
[redacted]
In answer to customers complaint of our siding installer removing and reinstalling his drip the old drip edge here at our office. You can see upon inspection of this old drip edge that it had been nailed in the face of the drip edge by others when installed. Our siding installer would have no...
reason to remove or cut the original drip edge. What we did have to do however is remove the face nails in order to slide our fascia metal up under it and did not reinstall the face nails. What we did was install all new drip edge (which had to be cut as the original was) we nailed most of it through the top as it is supposed to be done but had to add a few face nails as the previous install had been done. I can see why the original had to be cut by others as it was not installed when the roof was installed but was added later by others. At any rate we replaced it all in order to take care of our customer. I spoke with the homeowner on Tuesday morning the 23rd of August and he said it looks good.Thanks,Kyle Cook
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The windows were not insulated, exterior caulk was added. I can see that as the windows are not trimmed inside.The frame of the new storm door also had extra holes made to place screws and it looks sloppy with caulk smeared on it. I can send pictures if necessary. I would like the frame replaced, not just stripped screws.For the record- it was the salesman responsibility to take care of the issues, not mine to call Me Cook. I told him I would contact Revdex.com, and waited a week for a reply. As none was rec'd, I contacted Revdex.com.Thank you for your time and assistance,
[redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Response to Revdex.com case # *** We are currently waiting on the one window that was manufactured the wrong sizeWe did not install the 1/4" underlayment originally as we do not normally use this product when tyvek housewrap is already installed on new construction type jobsHowever in this
instance our sales rep did charge Ms *** for the insulation so we have went back and removed the siding and installed the insulationWe gave Ms *** the option of a reimbursement of three times the cost of the underlayment or to install it and she choose the later, which we have completedWe also went back and reinsulated the windowsAs soon as the other window arrives we will arrange a time that suits Ms *** and install it and replace any stripped or missing screws on the storm doorI am sorry Ms *** felt the need to contact the Revdex.com As she said on last line of her complaint " I was told to call MrCook" and I wish she would have done that to make me aware she had an issue. Having said all that the bottom line is we would like to assure Ms *** that we will complete her job in a quality manner and extend to her not only the manufacturers Limited lifetime warranty on the products but also warranty our labor for a period of years.Sincerely,Kyle CookPresCSW Inc
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To: Revdex.comFrom: *** * ***Re: *** *** ComplaintI spoke with Mrs*** on 4/19/and unfortunately after checking into her problem with my installation manager everything she had issues with are trueI have scheduled with the *** to send out our gutter installers on Tuesday the 25th after
lunchI am also sending my service manager to be sure everything goes okI will also touch base with the *** on Wedto verify that everything is complete to their satisfactionSincerely,Kyle Cook
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has taken a couple months, and much aggravation, to get a window. The other windows I purchased were not insulated, just received recaulked. Also, the framed storm door had been removed and screws were stripped and extra holes put in frame.
Regards,
[redacted]
In answer to customers complaint of our siding installer removing and reinstalling his drip the old drip edge here at our office. You can see upon inspection of this old drip edge that it had been nailed in the face of the drip edge by others when installed. Our siding installer would have no...
reason to remove or cut the original drip edge. What we did have to do however is remove the face nails in order to slide our fascia metal up under it and did not reinstall the face nails. What we did was install all new drip edge (which had to be cut as the original was) we nailed most of it through the top as it is supposed to be done but had to add a few face nails as the previous install had been done. I can see why the original had to be cut by others as it was not installed when the roof was installed but was added later by others. At any rate we replaced it all in order to take care of our customer. I spoke with the homeowner on Tuesday morning the 23rd of August and he said it looks good.Thanks,Kyle Cook
The window has come in and will be calling to set up an appointment to install it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The windows were not insulated, exterior caulk was added. I can see that as the windows are not trimmed inside.The frame of the new storm door also had extra holes made to place screws and it looks sloppy with caulk smeared on it. I can send pictures if necessary. I would like the frame replaced, not just stripped screws.For the record- it was the salesman responsibility to take care of the issues, not mine to call Me Cook. I told him I would contact Revdex.com, and waited a week for a reply. As none was rec'd, I contacted Revdex.com.Thank you for your time and assistance,
[redacted]