I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
In answer to customers complaint of our siding installer removing and reinstalling his drip the old drip edge here at our officeYou can see upon inspection of this old drip edge that it had been nailed in the face of the drip edge by others when installedOur siding installer would have no reason to remove or cut the original drip edgeWhat we did have to do however is remove the face nails in order to slide our fascia metal up under it and did not reinstall the face nailsWhat we did was install all new drip edge (which had to be cut as the original was) we nailed most of it through the top as it is supposed to be done but had to add a few face nails as the previous install had been doneI can see why the original had to be cut by others as it was not installed when the roof was installed but was added later by othersAt any rate we replaced it all in order to take care of our customerI spoke with the homeowner on Tuesday morning the 23rd of August and he said it looks good.Thanks,Kyle Cook
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The windows were not insulated, exterior caulk was addedI can see that as the windows are not trimmed inside.The frame of the new storm door also had extra holes made to place screws and it looks sloppy with caulk smeared on itI can send pictures if necessaryI would like the frame replaced, not just stripped screws.For the record- it was the salesman responsibility to take care of the issues, not mine to call Me CookI told him I would contact Revdex.com, and waited a week for a replyAs none was rec'd, I contacted Revdex.com.Thank you for your time and assistance, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It has taken a couple months, and much aggravation, to get a windowThe other windows I purchased were not insulated, just received recaulkedAlso, the framed storm door had been removed and screws were stripped and extra holes put in frame Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
In answer to customers complaint of our siding installer removing and reinstalling his drip the old drip edge here at our officeYou can see upon inspection of this old drip edge that it had been nailed in the face of the drip edge by others when installedOur siding installer would have no reason to remove or cut the original drip edgeWhat we did have to do however is remove the face nails in order to slide our fascia metal up under it and did not reinstall the face nailsWhat we did was install all new drip edge (which had to be cut as the original was) we nailed most of it through the top as it is supposed to be done but had to add a few face nails as the previous install had been doneI can see why the original had to be cut by others as it was not installed when the roof was installed but was added later by othersAt any rate we replaced it all in order to take care of our customerI spoke with the homeowner on Tuesday morning the 23rd of August and he said it looks good.Thanks,Kyle Cook
The window has come in and will be calling to set up an appointment to install it
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The windows were not insulated, exterior caulk was addedI can see that as the windows are not trimmed inside.The frame of the new storm door also had extra holes made to place screws and it looks sloppy with caulk smeared on itI can send pictures if necessaryI would like the frame replaced, not just stripped screws.For the record- it was the salesman responsibility to take care of the issues, not mine to call Me CookI told him I would contact Revdex.com, and waited a week for a replyAs none was rec'd, I contacted Revdex.com.Thank you for your time and assistance, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It has taken a couple months, and much aggravation, to get a windowThe other windows I purchased were not insulated, just received recaulkedAlso, the framed storm door had been removed and screws were stripped and extra holes put in frame Regards, [redacted]