Computer Asset Disposition Consulting, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Revdex.com:
Deal Yard has agreed to refund me in full, they are not requiring me to ship the flawed item back to themI am grateful that they have such high integrity and a sense of fairness
Thank-youSincerely,
*** ***

Hello,The customer had returned the wrong items back to DealyardPlease see attached word doc with all the detailed emails from the customer and DealYard.Thank you,DealYard

Hello,The customer purchased the items under *** not the Dealyard websiteThe policy’s are different between sitesWe recently changed the website from 15% to 10% restocking feeDealyard waived the re-stocking fee on your orderYou were charged a 15% “Return to Sender” fee because you did not send back the items on your ownIf the item was damaged / defective Dealyard would have either sent you an elabel or a call tag via ***This was not the issueYou stated that you just did not want the items anymoreWe sent you the RMA number and packing slipSince you sent the items back via return to sender the computer did not recognize the RMA number and that is why the refund was delayed until you calledOnce an RMA comes into the warehouse it is checked into the system and the refund will be processedA “Return to Sender” package does get checked into the system but the process takes a little longer since there isn’t an RMA number to reference. Thank you,Dealyard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not say it was not plush enough, I said the blanket was not as described. The material is so thin you can feel all the wires, it is not as described. Also, they are not being truthful, their website was not working for several days and the day I called and spoke to *** he kept saying their computers were down and that he would have to call me back, I told him that was not acceptable because I had been trying to reach DY for several days and I had been on hold for too long. When I placed the order, it was from *** and after I paid, I received an order summary from ***, it was only when I received the blanket and on the Packing Slip it had Dealyard's contact information There are numerous complaints regarding Dealyard customer service, their return policy and Sunbeam products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,When the customer contacted us we did not have the item in stock anymoreAfter we refunded the customer the item came in on another purchase order.The customer can re-purchase the item if they want. Thank you,Dealyard

Hi,The customer was emailed times in response to her emails.I have looked at the email cases and we have refunded the account in full due to the item being used and not to the customers needs. In the customers email she stated that the throw blanket was too hot for her to useThen she stated
that:"*** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***" Since the item was used Dealyard cannot take it back due to health and hygiene reasons. Thank you,Dealyard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is no where stated on DealYard's policy where there is a restocking fee from the last time I looked. These facts are not correct from what was told to me over the phone and I would appreciate my full refund. I also never received labels from *** or an RMABelow is stated on their websiteAnd if you look at the dates, you had my merchandise a lot longer than days with no explanationin their website under return policy, what is said on website is 10% on restocking fee and different than what they statedI was told I had to pay restocking feeAlso, return shipping charges is also different that stated. No where does it say 15% for returns under their policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This complaint is not closed and you must allow people a reasonable time to respondthe merchant has failed to pay for return shippingThe merchant has asked me to expend more time, more money to resolve their fraud and advertisingI will not spend one more penny to help a bad fraudulent merchantThey can pay for a prepaid shipping labelI am not closing this matter and it is unconscionable for you to not return my calls and close this out after I have tried to reach you.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
in their website under return policy, what is said on website is 10% on restocking fee and different than what they statedI was told I had to pay restocking feeAlso, return shipping charges is also different that stated. No where does it say 15% for returns under their policyMerchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 10% of the purchase price of the itemIf the order qualified for free shipping we will withhold and not refund the shipping and handling costs incurred by DealYardWe reserve the right to decline any return or exchange where the product is not in acceptable conditionDefective products are eligible for exchange onlyIn order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges. RETURN SHIPPING CHARGES: If there is a problem with your order that was the fault of DealYard, we will take necessary steps to make it rightWe will be happy to reimburse the customer's economy ground return shipping cost in the following situations, provided the customer includes proof of the charges madeThere is no 15% on return shipping charges. I have seen many complaints about this company and as far as I am concerned, this is misleading and fraud. I was told I was to pay restocking fee which I was not happy about. The company had the boxes for over weeks and never sent my money back until I called. Also, the boxes were already restocked and I was originally told I would get a full refund. I have never sent anything to the Revdex.com, but in this situation I feel that this is fraud and with their mistake of not even refunding me my money shows that they have poor management and will keep your money until you follow up. This is poor business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,Thank you for returning the item to us with the prepaid *** label.Your *** account was refunded in full.Have a nice day,Dealyard

Hello,I am sorry that you did not like the items you purchased. When you contacted Dealyard for the RMA number we did waive the Re-stocking fee for you. Unfortunately you did not ship the items back on your own and instead did "Return to Sender" which caused us to to be charged by the shipping...

company. As per Dealyard's Return Policy we only cover return shipping when the item is damaged. The 15% you were charged was the Return to Sender fee not a re-stocking fee.Return PolicyEach customer must contact us prior to any return. Return and/or exchange of merchandise must take place within 21 days of receipt of product.All products to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc. The product's original factory seal must be intact.All refunds will require a return authorization number (RMA) issued by DealYard and the item must be shipped back for inspection and processing prior to refund.Please note that refunds take up to 10 days to post to your account and may not be visible until your next months billing statement.Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of the purchase price of the item. If the order qualified for free shipping we will withhold and not refund the shipping and handling costs incurred by DealYard.We reserve the right to decline any return or exchange where the product is not in acceptable condition.Defective products are eligible for exchange only. In order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges. The terms of our return policy may change without notice. If you have any questions, please email [redacted].Return Shipping Charges:If there is a problem with your order that was the fault of DealYard, we will take the necessary steps to make it right. We will be happy to reimburse the customer's economy ground return shipping costs in the following situations, provided the customer includes proof of the charges paid:The product received was not what was orderedThe product received was defective (and you have contacted us within 21 days of receipt)In all other circumstances the customer is responsible for all shipping costs.Thank You,The Dealyard TeamDealyard.comMonday - Friday 9:30 to 5:00 EST###-###-####

Hi,The attached shows 4 different times that the item was sold by Dealyard. First when you find the item, then before you add it to the Shopping Cart, Once added to the Shopping Cart and then at Checkout. For the customer to state that she did not know the item was sold by Dealyard is not correct. [redacted] said that his computer was frozen at the time of the phone call but as they were speaking his computer booted back up and he was able to issue the RMA number that was requested.If the customer would like to return the order they may use the RMA number [redacted] that was issued. Thank you,Dealyard

Hi,The customer ordered a "Sunbeam [redacted] Channeled Microplush Heated Electric Blanket Twin Size Slate Grey". When the customer called Dealyard she toldus that the item was "NOT PLUSH ENOUGH". That is an opinion of the customer. There is nothing damaged or defective with this item....

According to Delayard's ReturnPolicy, Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of thepurchase price of the item. All products to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc. The product's original factory seal must be intact. Products may NOT be used. Dealyard waived the 15% re-stocking fee for the customers return, but the customer is responsible for the return shipping.  As for the customer not knowing that the item came from Dealyard... It is stated on the website at the time of purchase who ships the item, it is also stated on the confirmation email that the item came from Dealyard. We tested the [redacted] email address and all of our test emails went through fine, We are not sure why the customer was having trouble with her emails.  Thank you,Dawn[redacted]

Hi,Below is the email history between the Customer and Dealyard. The Customer emailed us and said we sent him the wrong item, all we asked for was a picture of the item so we can determine what to do for the customer asap. The customer did not want to help us and just kept saying we were a...

fraud. Thank you, Dawn[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I stand by my complaint, with the exception of the color and size, the blanket did not meet the description. Thank you.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Update. While I have been notified that the vendor is processing a refund for the amount in the original fraud case and they have received the package back their still remains an outstanding bill due me for $315.00. This amount was cost incurred by me the victim in stopping and thwarting their fraud and misrepresentation. This fraud case has caused considerable costs in time, documentation, etc. Please understand that I am not a consumer who had a change of heart on a color, size or  other personal preference but I was defrauded out of my money by false and fraudulent advertising, merchandising, and bait-n-swith tactics. I am hereby making a Demand for Relief in this matter and this complaint is not closed. TY