Computer Asset Disposition Consulting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This complaint is not closed and you must allow people a reasonable time to respondthe merchant has failed to pay for return shippingThe merchant has asked me to expend more time, more money to resolve their fraud and advertisingI will not spend one more penny to help a bad fraudulent merchantThey can pay for a prepaid shipping labelI am not closing this matter and it is unconscionable for you to not return my calls and close this out after I have tried to reach you [redacted] ***

Hi,The attached shows different times that the item was sold by DealyardFirst when you find the item, then before you add it to the Shopping Cart, Once added to the Shopping Cart and then at CheckoutFor the customer to state that she did not know the item was sold by Dealyard is not correct [redacted] said that his computer was frozen at the time of the phone call but as they were speaking his computer booted back up and he was able to issue the RMA number that was requested.If the customer would like to return the order they may use the RMA number *** that was issuedThank you,Dealyard

Hi,The customer ordered a "Sunbeam [redacted] Channeled Microplush Heated Electric Blanket Twin Size Slate Grey"When the customer called Dealyard she toldus that the item was "NOT PLUSH ENOUGH"That is an opinion of the customerThere is nothing damaged or defective with this item According to Delayard's ReturnPolicy, Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of thepurchase price of the itemAll products to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etcThe product's original factory seal must be intactProducts may NOT be usedDealyard waived the 15% re-stocking fee for the customers return, but the customer is responsible for the return shipping As for the customer not knowing that the item came from DealyardIt is stated on the website at the time of purchase who ships the item, it is also stated on the confirmation email that the item came from DealyardWe tested the [redacted] email address and all of our test emails went through fine, We are not sure why the customer was having trouble with her emails Thank you,Dawn [redacted]

Hi,Below is the email history between the Customer and DealyardThe Customer emailed us and said we sent him the wrong item, all we asked for was a picture of the item so we can determine what to do for the customer asapThe customer did not want to help us and just kept saying we were a fraudThank you, Dawn [redacted] * [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: UpdateWhile I have been notified that the vendor is processing a refund for the amount in the original fraud case and they have received the package back their still remains an outstanding bill due me for $This amount was cost incurred by me the victim in stopping and thwarting their fraud and misrepresentationThis fraud case has caused considerable costs in time, documentation, etcPlease understand that I am not a consumer who had a change of heart on a color, size or other personal preference but I was defrauded out of my money by and fraudulent advertising, merchandising, and bait-n-swith tacticsI am hereby making a Demand for Relief in this matter and this complaint is not closedTY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I stand by my complaint, with the exception of the color and size, the blanket did not meet the descriptionThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]