To Whom It May Concern: I am responding to the complaint of unsatisfactory service per Mr [redacted] ***We will refund Mr [redacted] his $Our company has spent extensive amount of time attempting to correct his intermittent control problem with his year old unitI have personally spoken to him on numerous occasions, he has always been pleasant and gratefulI was quite surprised when he requested a full refund of the $diagnostic fee, which all customers are aware up front, this our fee to diagnose their systemThe last conversation we had related to repair or replacement of the unitHe said he already had a quote for $from a contractor to replace the unitI advised him at that time, that is a very good price and he should accept in lieu of further repairsHe thanked me for all of my helpJohn CFlood wishes him well with his new contractor and hopefully they will be able to meet all of his needsHis information will be notated in our system preventing any further services to his residence, as our many efforts to please him have apparently all been in vainAgain, we will refund his $and cut out losses.Sincerely, [redacted] E [redacted] HVAC Manager
As of this date 12/10/we not received an invoice from [redacted] - [redacted] from a licensed DC contractor for any repairs to their heating/cooling system since our work was performed on their systemPlease email or fax over any repairs after our visit to your home Then we will evaluate and possibly refund this customer if we did not service them properly We look forward to getting this resolved as soon as possibleThank you
To Whom It May Concern,Reference *** *** ***- *** Complaint*** * *** *** *** ** *** In response
to the complaint filed
by *** *** our position is as follows. A John CFlood, Inc(hereafter referred
to as JCF) service technician performed a diagnostic service visit on
10-25-at the Lamar- Smith residence to check their heating system. The technician found there were low voltage
wiring problems with the electric heaters in the indoor air handler. The JCF technician spoke to the customer and
advised the customer that some wiring repairs were needed to correct the problem,
which he then performed and collected the diagnostic fee of $along with
the wiring repairs cost of $for a total of $(Invoice:
148952). The customer also presented a
web service coupon for $off a service call, which was deducted from
$and the amounted paid was $on the invoice *** *** signed. A 2nd visit was performed by a JCF
technician on 10-31-to go over and check the work performed on 10-25-at
which time the technician found the thermostat was not wired correctly for
stage heating. The technician wired the
thermostat for stage heating operation and cycled the unit a number times to
determine that the unit was functioning properly and did not charge for the
visit. A 3rd visit was
performed on 11-1-at which time the technician found the unit was operating
properly and some off the dampers on the ductwork were closed so he opened the
dampers and checked the Freon level and again we did not charge for the visit
The Smith’s called back again wanting another service visit at which point the
service manager advised them additional service calls would require an
additional diagnostic charge as well as charges for any repairs needed.The existing air handler unit at the ***
residence is years old (*** Model # *** Serial: ***)
matched with a year-old *** outdoor heat pump (Model: basf0305a Serial: bgcm389780). The system is running but it is at the end of
its useful life. When a JCF technician
performs a service call and the technician does an electrical wiring repair it
does not come with a warranty unless stated on the work orderThis also does not constitute unlimited return
service calls at no charge. However if
the wiring repair was done incorrectly then we treat that as a warranty call as
we did on 10-31-14, any service calls beyond that would be chargeable calls.At JCF we understand and respect the
customer’s right to file a complaint and are willing and open to dialogue to
resolve a complaint. In this case we
would like the customer to produce a receipt from a licensed HVAC contractor
that states the work we performed in their home was done incorrectly, along
with an explanation of their findingsThis
will allow us to better understand what, if any repairs have been done on their
heating system since our last visit on 11-1-14.
At that time we would entertain a monetary refund if the work performed
by JCF was done incorrectly. JCF has
worked in the Washington DC area for many years in all demographic and
socio-economic areas and provide the same quality of service to all our
customersIn closing, we respect the process and are open to all avenues of
resolving the complaint in a fair and equitable manner for both parties. Regards,Pat
W*** General Manager***
Date: January 30, at 9:04:PM GMT+1From: *** *** *** Subject: John CFlood complaint N0.***To: ***@myRevdex.com.orgDear ** ***,I would like to thank you for your professional and diligent handling of my complaint against JOHN CFLOODWithout your assistance and care I would have been subject to severe abuse by this unethical and unprofessional supplierI wish that all customers abused by similar unethical suppliers try to contact you and file complaintsThis will certainly drive supplier to conduct themselves professionally and ethically.For your information my gas burner still working fine and with single problemSo the alleged defect of the gas valve is not true.receiving your email dated January, 2015, informing me of the closure of this complaint, I willingly and voluntarily sent a cheque to John CFlood for an amount of $representing to fees for two visits to my home in Alexandria.I am sending attached the following documents to allow me to complete the file related to this complaint:1) the invoice of the $specifying the alleged faulty gas valve that need to be replaced as well as the cheque of $that gave as a deposit based on the wrong diagnostic.2) A copy of the signed acknowledgement of receipt of my cheque by John CFLOOD for my settlement of this complaint although I was denied to receive a corrected invoice for my tax return purposes.3) I will send you a copy of the cashed cheque by separate email.Thank you for your valuable and precious help for assisting my in my complaint.***1)Th
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:December 5, 2014 Re: Rebuttal to Pat W[redacted] Statement received December 2, 2014 Complaint # [redacted]I have read the statement by Pat W[redacted] General Manager of John C
Flood; and the accounts that are stated by Pat W[redacted] are erroneous.1. The technician that came to
the house on 10/25/2014; did not speak to my husband and I about any
findings of a “diagnostic test;” he just told us that the wiring
needed to be replaced. He also never said the unit was too old to be
serviced; the technician did not say anything to my husband to make
us believe the unit could not be serviced; he never said anything
about the age of the unit. Another key point is he did not
communicate with me at all!!! As I previously stated the
technician was “nasty” to me; we had no communication. Also I
fail to understand why having a coupon that John C Flood’s office
said could be found online is of any importance more so than the
service that was received; John C Flood was paid in full in cash.2. John C Flood had to be called
back out on 10/31/2014; and Pat W[redacted] has erroneously stated that on
10/31/2014 that the technician Malcolm found there to be something
wrong with the thermostat; how would he know he never looked at the
thermostat? We talked about how a heat pump works.Secondly when Malcom came out he
looked at the work that had been done and said the 1st
technician that came to the house on 10/25/2014 had wired the heater
incorrectly. Malcolm never said anything about the thermostat not
being wired.3. Pat W[redacted] has erroneously
stated that John C Flood came to our home on 11/1/2014; which is not
true. A manager from John C Flood called us on the service date and
told us if anyone comes out it would be a service charge; we did
not allow anyone to come out. Being that this was the same
problem; and we had already been told since this was the same problem
there would be NO CHARGE and a free Diagnostic test would be done.
The service call was for 2:00pm; and 15 minutes before the
technician was to arrive the manger called and told us there would be
a charge; we did not allow anyone to come even thought we had no
heat. I would like to see the signed invoice for that day; because
neither my husband nor I signed any invoice; reason being no one was
dispatched to our home! Pat W[redacted] states the age of the
heat pump and air handler; if this was a problem for John C Flood why
did they try to work on any part of the system and take our money if
the system was too old? Why did they take on the responsibility of
servicing the system? Why didn’t John C Flood just say the
system is too old for us to work on? I find what John C Flood
presented to us was inaccurate information and botched services. If
the age of the system was a problem why didn’t the first technician
sent to the house on 10/25/2014 say that; he was the “professional?” Pat W[redacted] has asked that we
provided a receipt for work done by the HVAC technician that was
contracted to corrected the mess John C Flood made; why?? John C
Flood are “Licensed HVAC Contractors;” and my husband and I
relied on them to tell us the problem and they didn’t. I
question the service we received; it does not seem John C Flood did
what they said or what we needed done.
This debacle makes me ask
questions; if the wiring was corrected as they said; doesn’t that
mean that the fuses should have been changed too? If a technician
says he is opening the ducts; shouldn’t he know the difference
between open and closed?
Pat W[redacted] states John C Flood
understands and respects the customer’s right to file a complaint;
does John C Flood also understand and respect the customer’s right
s to receive capable, competent, and trustworthy service? They only
way my husband and I feel that this can be solved is by John C Flood
returning our money.
Thank you,[redacted]
As of this date 12/10/14 we not received an invoice from [redacted] - [redacted] from a licensed DC contractor for any repairs to their heating/cooling system since our work was performed on their system. Please email or fax over any repairs after our visit to your home.
Then we will evaluate and possibly refund this customer if we did not service them properly.
We look forward to getting this resolved as soon as possible. Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am
rejecting this response because: John C Flood did not service our heating
system properly; and they did not stand behind the service the verbally guaranteed.
The invoice that we have for the botched service says a 30 day guarantee on
all work. My husband and I fail to see why we have to present the invoice for
service that we had to pay because John C Flood did not fix the problem. How
does giving John C Flood our invoice help in this matter. We want our money
refunded for the service that did not remedy our problem. We feel that John C
Flood want to see the invoices to say this is not what we fixed; what we can
tell you is the electrical problem that John C Flood said they fixed was not;
even the 2nd Technician that was sent out said the ist Technician wire the
system wrong!!!!
The only
way we will provide the invoic of service is in court.
John C
Flood want us to take them at their word that they fixed the problem when they
didn't;
and they know that because we had to call them back 2 times after the first
service call on 10/25/2014; the 2nd time on 10/31/2014; and we made the 3rd
call for service which did not take place on 11/14/14; a service calls for
service for the same problem .
John
C Flood stood behind nothing they did; and they have conveniently omitted that
my husband requested for a Manger to come out and assess the problem; never
once has that been mentioned nor honored. We feel we are entitled to our money
being refunded because John C Flood did not stand behind the warranty 90 day or
30 day stated on the invoice; the
service John C Flood provided which left us in the same condition as when they
first came to the house “no heat; “ and
John C Flood did not honor their verbal
or written service contract.
We
are rightful due our money back.
Regards,
[redacted]
To Whom It May Concern: I am responding to the complaint of unsatisfactory service per Mr. [redacted]. We will refund Mr. [redacted] his $79.00. Our company has spent extensive amount of time attempting to correct his intermittent control problem with his 20 year old unit. I have personally spoken to...
him on numerous occasions, he has always been pleasant and grateful. I was quite surprised when he requested a full refund of the $79.00 diagnostic fee, which all customers are aware up front, this our fee to diagnose their system. The last conversation we had related to repair or replacement of the unit. He said he already had a quote for $3500.00 from a contractor to replace the unit. I advised him at that time, that is a very good price and he should accept in lieu of further repairs. He thanked me for all of my help. John C. Flood wishes him well with his new contractor and hopefully they will be able to meet all of his needs. His information will be notated in our system preventing any further services to his residence, as our many efforts to please him have apparently all been in vain. Again, we will refund his $79.00 and cut out losses.Sincerely, [redacted] E[redacted]HVAC Manager
On December 17, 2014, [redacted] contacted our company to request repair service on his gas furnaceA
technician, David L[redacted], was dispatched to his residenceUpon arrival, he
found the furnace inoperative due to a defective gas valveDavid contacted the
manufacturer's
distributor and was told the valve was a special order part and
not in stock locallyDavid discussed the situation with [redacted] and the
valve was ordered[redacted] was quoted $to replace the valve and he
agreed to the repairDavid then collected a check for $($
diagnostic fee and $deposit for the special order gas valve)
On December 19, 2014, the gas valve arrived to our shop
The office called and spoke to [redacted] and arranged for David to return
and install the valveWhen David arrived, [redacted] became very agitated
and demanded to examine and take pictures of the new valveDavid agreedMr
Bouraoui then made his own determination that the new valve was incorrect
David again contacted the manufacturer in an attempt to reassure [redacted]'s
concerns about the valveAt this time, the furnace was still inoperative[redacted] became increasingly animated and began yelling at DavidHe also would
not return the valve
Our technicians are highly trained not only in their
trade but also customer relationsDavid decided his best course of action was
to leave immediately[redacted] reluctantly returned the part to DavidWhen
realized David was leaving, [redacted] began screaming and attempted to
physically restrain DavidDavid left the house and immediately called the
office to inform the manager of the situation
At this time, the manager called [redacted] three
times[redacted] would answer and hang upSeveral days later, he contacted
our office and requested a refundHe was informed that the part was a special
order item and his abusive actions toward the service technician were being considered
by management to contact law enforcement and filing assault charges**
[redacted] responded by hanging up
[redacted]'s Revdex.com statement is obviously intentionaly
inaccurateIf indeed he fixed the furnace on December 18, 2014, why did he
agree to the return service call on December 19, 2014? His further version of
events are ludicrousBy placing a stop payment on his check, he is now being
considered for civil charges as well as criminal by our attorneysTherefore,
his request for a billing adjustment is denied. If you have any questions or need any further information, please do not hesitate to contact meThank you!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Thank you for forwarding the reply of John C. Flood to my complaint. While some of the facts reported by John C. Flood are correct other are absolute lies and absolute distortion of the actual facts.It is correct that the company dispatched their technician Mr David on the 17 December, 2014 to fix my gas furnace and it is correct that it was inoperative at the time the technician came in. The technician did a number of diagnoses and tests and determined that the valve was defective. He may be correct and I can't challenge him on that. He advised me to replace the gas valve and quoted a price of $619 for the new valve after he called the gas valve supplier in North Carolina. He promised to receive the delivery of the gas valve on 18 December, 2014 and to to have it installed the same day. This did not occur because the valve apparently arrived late on the 18 December. Given the cold weather, on the Evening of 18 December , I tried to start the gas furnace and it started with no problem. In fact, the furnace never stopped working ever since.On the 19 December, the technician, Mr David L[redacted] showed up with the new gas valve in a box. As soon, as he came in, I told him that the gas furnace is working without any problem. He told me that it will not be reliable and I need to replace the valve and he was proceeding to install the new part. I asked him to show me the new part he was about to install. He reluctantly gave it to me. I looked at it and realized that it is a lot smaller than the one that is installed and that is supposed to be replaced. I asked Mr David if this was the correct part he ordered, he told me that it is a new version from the same manufacturer. I did take a picture of it and returned to Mr David L[redacted] calmly and without being I agitated, nor animated and certainly was not yelling at all as alleged in the reply to my complaint. I never, ever tried to keep the valve as also alleged, I told Mr David that I don't like to have a new valve given that the furnace is working normally again and I don't want him to install it. I also told him that his diagnostic may have been incorrect given that the furnace is working normally since I restart it the day before. Then, Mr David L[redacted] picked up his tools and told me that his boss will call me. I did not scream nor try to physically restrain Mr David. May be Mr David felt insulted by me asking these questions and also putting in doubt his diagnostic. If that is the case, I feel sorry but it is in my full right to check what I am being asked to pay for. We were not alone on the house and a witness who was in the house could testify to what happens. Also, why would I have screamed or tried to physically restrain Mr David when, he wanted to leave. Again, how would I even tried to restraint Mr David when he is three times my size and I am a retired old man in poor health resulting from three back surgery. The accusations of physical aggression and verbal abuse are part of embezzlement tactics.The boss of Mr David may have called the same day, as I was not home but did not leave a message. I never hang up the phone on him or anyone I know. Why would I do that when I needed to talk to him and ask him for a revised invoice that should not include the gas valve of $619 that I did not get installed?I confirm that I called John C. Flood later and asked him for a revised invoice and a return of the deposit cheque that I gave him for $300. He informed me that the part was a special order and that I was abusive to his technician. I told him that I was never abusive to the technician and I was courteous and what he is saying is completely wrong. He informed me that he will not return the deposit cheque and hang up.I called my bank and I requested to stop the payment of the cheque.Then John C. Flood company staff called me when they realized that they could not cash the cheque to inform me that they are going to send the cheque for collection if I don't pay the amount due by the next day. I called them the next day (31 December 2014) to once more request a revised invoice and I told them that I submitted a complaint to the Best Business Bureau and I will wait for their reply.My statement to Revdex.com is not inaccurate as alleged by John C. FLOOD, I am a former Senior Auditor, Certified Fraud Examiner , Certified Internal Auditor and also Certified Information System Auditor with an experience of over 30 years investigating cases of Fraud, Embezzlement and corruption, I know perfectly what I am putting in writing.Threats of legal action and refusal to submit billing adjustment are not considered wise actions from a reputable company. This will only harm and ruin its reputation and most likely such action will end up being reported by the media. Also, I am not running away from paying my bills and I am ready to pay what is right and justified and without being bullied and unjustifiably threatened. I, therefore, request once more John C. Flood to submit a revised invoice that would include the services already rendered but not to include the gas valve that was never installed because it was never needed as my Gas furnace is still working since I restart it on the 18 December. I don't understand why the gas valve cannot be returned for refund to the its supplier. Also. I don't understand why I am being penalized for a wrong diagnostic that was revealed wrong and I can prove that it was wrong by having the gas furnace working without any problems since it was tested.For fairness, I have to admit that when doing the diagnostic and opening the gas lines for measurement of the pressure, Mr David may have unintentionally resolved the problem.I therefore, would like to receive a revised invoice to pay for the services of Mr David which consist in two visits to me place on the 17 and 19 December, 2014. These charges are deductible for tax purposes, the invoice that I received cannot be presented to the Tax Authorities as it is incorrect.
Regards,
[redacted]
To Whom It May Concern: I am responding to the complaint of unsatisfactory service per Mr [redacted] ***We will refund Mr [redacted] his $Our company has spent extensive amount of time attempting to correct his intermittent control problem with his year old unitI have personally spoken to him on numerous occasions, he has always been pleasant and gratefulI was quite surprised when he requested a full refund of the $diagnostic fee, which all customers are aware up front, this our fee to diagnose their systemThe last conversation we had related to repair or replacement of the unitHe said he already had a quote for $from a contractor to replace the unitI advised him at that time, that is a very good price and he should accept in lieu of further repairsHe thanked me for all of my helpJohn CFlood wishes him well with his new contractor and hopefully they will be able to meet all of his needsHis information will be notated in our system preventing any further services to his residence, as our many efforts to please him have apparently all been in vainAgain, we will refund his $and cut out losses.Sincerely, [redacted] E [redacted] HVAC Manager
As of this date 12/10/we not received an invoice from [redacted] - [redacted] from a licensed DC contractor for any repairs to their heating/cooling system since our work was performed on their systemPlease email or fax over any repairs after our visit to your home Then we will evaluate and possibly refund this customer if we did not service them properly We look forward to getting this resolved as soon as possibleThank you
To Whom It May Concern,Reference *** *** ***- *** Complaint*** * *** *** *** ** *** In response
to the complaint filed
by *** *** our position is as follows. A John CFlood, Inc(hereafter referred
to as JCF) service technician performed a diagnostic service visit on
10-25-at the Lamar- Smith residence to check their heating system. The technician found there were low voltage
wiring problems with the electric heaters in the indoor air handler. The JCF technician spoke to the customer and
advised the customer that some wiring repairs were needed to correct the problem,
which he then performed and collected the diagnostic fee of $along with
the wiring repairs cost of $for a total of $(Invoice:
148952). The customer also presented a
web service coupon for $off a service call, which was deducted from
$and the amounted paid was $on the invoice *** *** signed. A 2nd visit was performed by a JCF
technician on 10-31-to go over and check the work performed on 10-25-at
which time the technician found the thermostat was not wired correctly for
stage heating. The technician wired the
thermostat for stage heating operation and cycled the unit a number times to
determine that the unit was functioning properly and did not charge for the
visit. A 3rd visit was
performed on 11-1-at which time the technician found the unit was operating
properly and some off the dampers on the ductwork were closed so he opened the
dampers and checked the Freon level and again we did not charge for the visit
The Smith’s called back again wanting another service visit at which point the
service manager advised them additional service calls would require an
additional diagnostic charge as well as charges for any repairs needed.The existing air handler unit at the ***
residence is years old (*** Model # *** Serial: ***)
matched with a year-old *** outdoor heat pump (Model: basf0305a Serial: bgcm389780). The system is running but it is at the end of
its useful life. When a JCF technician
performs a service call and the technician does an electrical wiring repair it
does not come with a warranty unless stated on the work orderThis also does not constitute unlimited return
service calls at no charge. However if
the wiring repair was done incorrectly then we treat that as a warranty call as
we did on 10-31-14, any service calls beyond that would be chargeable calls.At JCF we understand and respect the
customer’s right to file a complaint and are willing and open to dialogue to
resolve a complaint. In this case we
would like the customer to produce a receipt from a licensed HVAC contractor
that states the work we performed in their home was done incorrectly, along
with an explanation of their findingsThis
will allow us to better understand what, if any repairs have been done on their
heating system since our last visit on 11-1-14.
At that time we would entertain a monetary refund if the work performed
by JCF was done incorrectly. JCF has
worked in the Washington DC area for many years in all demographic and
socio-economic areas and provide the same quality of service to all our
customersIn closing, we respect the process and are open to all avenues of
resolving the complaint in a fair and equitable manner for both parties. Regards,Pat
W*** General Manager***
Date: January 30, at 9:04:PM GMT+1From: *** *** *** Subject: John CFlood complaint N0.***To: ***@myRevdex.com.orgDear ** ***,I would like to thank you for your professional and diligent handling of my complaint against JOHN CFLOODWithout your assistance and care I would have been subject to severe abuse by this unethical and unprofessional supplierI wish that all customers abused by similar unethical suppliers try to contact you and file complaintsThis will certainly drive supplier to conduct themselves professionally and ethically.For your information my gas burner still working fine and with single problemSo the alleged defect of the gas valve is not true.receiving your email dated January, 2015, informing me of the closure of this complaint, I willingly and voluntarily sent a cheque to John CFlood for an amount of $representing to fees for two visits to my home in Alexandria.I am sending attached the following documents to allow me to complete the file related to this complaint:1) the invoice of the $specifying the alleged faulty gas valve that need to be replaced as well as the cheque of $that gave as a deposit based on the wrong diagnostic.2) A copy of the signed acknowledgement of receipt of my cheque by John CFLOOD for my settlement of this complaint although I was denied to receive a corrected invoice for my tax return purposes.3) I will send you a copy of the cashed cheque by separate email.Thank you for your valuable and precious help for assisting my in my complaint.***1)Th
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:December 5, 2014 Re: Rebuttal to Pat W[redacted] Statement received December 2, 2014 Complaint # [redacted]I have read the statement by Pat W[redacted] General Manager of John C
Flood; and the accounts that are stated by Pat W[redacted] are erroneous.1. The technician that came to
the house on 10/25/2014; did not speak to my husband and I about any
findings of a “diagnostic test;” he just told us that the wiring
needed to be replaced. He also never said the unit was too old to be
serviced; the technician did not say anything to my husband to make
us believe the unit could not be serviced; he never said anything
about the age of the unit. Another key point is he did not
communicate with me at all!!! As I previously stated the
technician was “nasty” to me; we had no communication. Also I
fail to understand why having a coupon that John C Flood’s office
said could be found online is of any importance more so than the
service that was received; John C Flood was paid in full in cash.2. John C Flood had to be called
back out on 10/31/2014; and Pat W[redacted] has erroneously stated that on
10/31/2014 that the technician Malcolm found there to be something
wrong with the thermostat; how would he know he never looked at the
thermostat? We talked about how a heat pump works.Secondly when Malcom came out he
looked at the work that had been done and said the 1st
technician that came to the house on 10/25/2014 had wired the heater
incorrectly. Malcolm never said anything about the thermostat not
being wired.3. Pat W[redacted] has erroneously
stated that John C Flood came to our home on 11/1/2014; which is not
true. A manager from John C Flood called us on the service date and
told us if anyone comes out it would be a service charge; we did
not allow anyone to come out. Being that this was the same
problem; and we had already been told since this was the same problem
there would be NO CHARGE and a free Diagnostic test would be done.
The service call was for 2:00pm; and 15 minutes before the
technician was to arrive the manger called and told us there would be
a charge; we did not allow anyone to come even thought we had no
heat. I would like to see the signed invoice for that day; because
neither my husband nor I signed any invoice; reason being no one was
dispatched to our home! Pat W[redacted] states the age of the
heat pump and air handler; if this was a problem for John C Flood why
did they try to work on any part of the system and take our money if
the system was too old? Why did they take on the responsibility of
servicing the system? Why didn’t John C Flood just say the
system is too old for us to work on? I find what John C Flood
presented to us was inaccurate information and botched services. If
the age of the system was a problem why didn’t the first technician
sent to the house on 10/25/2014 say that; he was the “professional?” Pat W[redacted] has asked that we
provided a receipt for work done by the HVAC technician that was
contracted to corrected the mess John C Flood made; why?? John C
Flood are “Licensed HVAC Contractors;” and my husband and I
relied on them to tell us the problem and they didn’t. I
question the service we received; it does not seem John C Flood did
what they said or what we needed done.
This debacle makes me ask
questions; if the wiring was corrected as they said; doesn’t that
mean that the fuses should have been changed too? If a technician
says he is opening the ducts; shouldn’t he know the difference
between open and closed?
Pat W[redacted] states John C Flood
understands and respects the customer’s right to file a complaint;
does John C Flood also understand and respect the customer’s right
s to receive capable, competent, and trustworthy service? They only
way my husband and I feel that this can be solved is by John C Flood
returning our money.
Thank you,[redacted]
As of this date 12/10/14 we not received an invoice from [redacted] - [redacted] from a licensed DC contractor for any repairs to their heating/cooling system since our work was performed on their system. Please email or fax over any repairs after our visit to your home.
Then we will evaluate and possibly refund this customer if we did not service them properly.
We look forward to getting this resolved as soon as possible. Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am
rejecting this response because: John C Flood did not service our heating
system properly; and they did not stand behind the service the verbally guaranteed.
The invoice that we have for the botched service says a 30 day guarantee on
all work. My husband and I fail to see why we have to present the invoice for
service that we had to pay because John C Flood did not fix the problem. How
does giving John C Flood our invoice help in this matter. We want our money
refunded for the service that did not remedy our problem. We feel that John C
Flood want to see the invoices to say this is not what we fixed; what we can
tell you is the electrical problem that John C Flood said they fixed was not;
even the 2nd Technician that was sent out said the ist Technician wire the
system wrong!!!!
The only
way we will provide the invoic of service is in court.
John C
Flood want us to take them at their word that they fixed the problem when they
didn't;
and they know that because we had to call them back 2 times after the first
service call on 10/25/2014; the 2nd time on 10/31/2014; and we made the 3rd
call for service which did not take place on 11/14/14; a service calls for
service for the same problem .
John
C Flood stood behind nothing they did; and they have conveniently omitted that
my husband requested for a Manger to come out and assess the problem; never
once has that been mentioned nor honored. We feel we are entitled to our money
being refunded because John C Flood did not stand behind the warranty 90 day or
30 day stated on the invoice; the
service John C Flood provided which left us in the same condition as when they
first came to the house “no heat; “ and
John C Flood did not honor their verbal
or written service contract.
We
are rightful due our money back.
Regards,
[redacted]
To Whom It May Concern: I am responding to the complaint of unsatisfactory service per Mr. [redacted]. We will refund Mr. [redacted] his $79.00. Our company has spent extensive amount of time attempting to correct his intermittent control problem with his 20 year old unit. I have personally spoken to...
him on numerous occasions, he has always been pleasant and grateful. I was quite surprised when he requested a full refund of the $79.00 diagnostic fee, which all customers are aware up front, this our fee to diagnose their system. The last conversation we had related to repair or replacement of the unit. He said he already had a quote for $3500.00 from a contractor to replace the unit. I advised him at that time, that is a very good price and he should accept in lieu of further repairs. He thanked me for all of my help. John C. Flood wishes him well with his new contractor and hopefully they will be able to meet all of his needs. His information will be notated in our system preventing any further services to his residence, as our many efforts to please him have apparently all been in vain. Again, we will refund his $79.00 and cut out losses.Sincerely, [redacted] E[redacted]HVAC Manager
On December 17, 2014, [redacted] contacted our company to request repair service on his gas furnaceA
technician, David L[redacted], was dispatched to his residenceUpon arrival, he
found the furnace inoperative due to a defective gas valveDavid contacted the
manufacturer's
distributor and was told the valve was a special order part and
not in stock locallyDavid discussed the situation with [redacted] and the
valve was ordered[redacted] was quoted $to replace the valve and he
agreed to the repairDavid then collected a check for $($
diagnostic fee and $deposit for the special order gas valve)
On December 19, 2014, the gas valve arrived to our shop
The office called and spoke to [redacted] and arranged for David to return
and install the valveWhen David arrived, [redacted] became very agitated
and demanded to examine and take pictures of the new valveDavid agreedMr
Bouraoui then made his own determination that the new valve was incorrect
David again contacted the manufacturer in an attempt to reassure [redacted]'s
concerns about the valveAt this time, the furnace was still inoperative[redacted] became increasingly animated and began yelling at DavidHe also would
not return the valve
Our technicians are highly trained not only in their
trade but also customer relationsDavid decided his best course of action was
to leave immediately[redacted] reluctantly returned the part to DavidWhen
realized David was leaving, [redacted] began screaming and attempted to
physically restrain DavidDavid left the house and immediately called the
office to inform the manager of the situation
At this time, the manager called [redacted] three
times[redacted] would answer and hang upSeveral days later, he contacted
our office and requested a refundHe was informed that the part was a special
order item and his abusive actions toward the service technician were being considered
by management to contact law enforcement and filing assault charges**
[redacted] responded by hanging up
[redacted]'s Revdex.com statement is obviously intentionaly
inaccurateIf indeed he fixed the furnace on December 18, 2014, why did he
agree to the return service call on December 19, 2014? His further version of
events are ludicrousBy placing a stop payment on his check, he is now being
considered for civil charges as well as criminal by our attorneysTherefore,
his request for a billing adjustment is denied. If you have any questions or need any further information, please do not hesitate to contact meThank you!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Thank you for forwarding the reply of John C. Flood to my complaint. While some of the facts reported by John C. Flood are correct other are absolute lies and absolute distortion of the actual facts.It is correct that the company dispatched their technician Mr David on the 17 December, 2014 to fix my gas furnace and it is correct that it was inoperative at the time the technician came in. The technician did a number of diagnoses and tests and determined that the valve was defective. He may be correct and I can't challenge him on that. He advised me to replace the gas valve and quoted a price of $619 for the new valve after he called the gas valve supplier in North Carolina. He promised to receive the delivery of the gas valve on 18 December, 2014 and to to have it installed the same day. This did not occur because the valve apparently arrived late on the 18 December. Given the cold weather, on the Evening of 18 December , I tried to start the gas furnace and it started with no problem. In fact, the furnace never stopped working ever since.On the 19 December, the technician, Mr David L[redacted] showed up with the new gas valve in a box. As soon, as he came in, I told him that the gas furnace is working without any problem. He told me that it will not be reliable and I need to replace the valve and he was proceeding to install the new part. I asked him to show me the new part he was about to install. He reluctantly gave it to me. I looked at it and realized that it is a lot smaller than the one that is installed and that is supposed to be replaced. I asked Mr David if this was the correct part he ordered, he told me that it is a new version from the same manufacturer. I did take a picture of it and returned to Mr David L[redacted] calmly and without being I agitated, nor animated and certainly was not yelling at all as alleged in the reply to my complaint. I never, ever tried to keep the valve as also alleged, I told Mr David that I don't like to have a new valve given that the furnace is working normally again and I don't want him to install it. I also told him that his diagnostic may have been incorrect given that the furnace is working normally since I restart it the day before. Then, Mr David L[redacted] picked up his tools and told me that his boss will call me. I did not scream nor try to physically restrain Mr David. May be Mr David felt insulted by me asking these questions and also putting in doubt his diagnostic. If that is the case, I feel sorry but it is in my full right to check what I am being asked to pay for. We were not alone on the house and a witness who was in the house could testify to what happens. Also, why would I have screamed or tried to physically restrain Mr David when, he wanted to leave. Again, how would I even tried to restraint Mr David when he is three times my size and I am a retired old man in poor health resulting from three back surgery. The accusations of physical aggression and verbal abuse are part of embezzlement tactics.The boss of Mr David may have called the same day, as I was not home but did not leave a message. I never hang up the phone on him or anyone I know. Why would I do that when I needed to talk to him and ask him for a revised invoice that should not include the gas valve of $619 that I did not get installed?I confirm that I called John C. Flood later and asked him for a revised invoice and a return of the deposit cheque that I gave him for $300. He informed me that the part was a special order and that I was abusive to his technician. I told him that I was never abusive to the technician and I was courteous and what he is saying is completely wrong. He informed me that he will not return the deposit cheque and hang up.I called my bank and I requested to stop the payment of the cheque.Then John C. Flood company staff called me when they realized that they could not cash the cheque to inform me that they are going to send the cheque for collection if I don't pay the amount due by the next day. I called them the next day (31 December 2014) to once more request a revised invoice and I told them that I submitted a complaint to the Best Business Bureau and I will wait for their reply.My statement to Revdex.com is not inaccurate as alleged by John C. FLOOD, I am a former Senior Auditor, Certified Fraud Examiner , Certified Internal Auditor and also Certified Information System Auditor with an experience of over 30 years investigating cases of Fraud, Embezzlement and corruption, I know perfectly what I am putting in writing.Threats of legal action and refusal to submit billing adjustment are not considered wise actions from a reputable company. This will only harm and ruin its reputation and most likely such action will end up being reported by the media. Also, I am not running away from paying my bills and I am ready to pay what is right and justified and without being bullied and unjustifiably threatened. I, therefore, request once more John C. Flood to submit a revised invoice that would include the services already rendered but not to include the gas valve that was never installed because it was never needed as my Gas furnace is still working since I restart it on the 18 December. I don't understand why the gas valve cannot be returned for refund to the its supplier. Also. I don't understand why I am being penalized for a wrong diagnostic that was revealed wrong and I can prove that it was wrong by having the gas furnace working without any problems since it was tested.For fairness, I have to admit that when doing the diagnostic and opening the gas lines for measurement of the pressure, Mr David may have unintentionally resolved the problem.I therefore, would like to receive a revised invoice to pay for the services of Mr David which consist in two visits to me place on the 17 and 19 December, 2014. These charges are deductible for tax purposes, the invoice that I received cannot be presented to the Tax Authorities as it is incorrect.
Regards,
[redacted]