Computer Care

We have been using Computer Care for many years for all of our computer needs Larry advises us on computers and related equipment, sells it, delivers it, sets it up and educates He has saved our necks on several occasions when we had issues, and is always ready to help, advise and fix

I have done business with Computer Care for many years and depend on Larry [redacted] for keeping my computer in excellent conditionHe,s attentive to problems and there has never been an instance when the "problems" have not been completely resolvedHe gets an APlus for service and satisfaction

I would highly recommend Computer Care to any of my friends and familyLarry is very competent in what he doesHe's always on time, has great knowledge of computers and has always been able to solve any problems we have had over the yearsWe also purchase computer equipment from them and the installation is always done professionally and they make sure you know how everything works before they leave, We have used Computer Care service for at least years now and we continue to be very happy with this company!

I have done business with Computer Care for many years and depend on Larry *** for keeping my computer in excellent conditionHe,s attentive to problems and there has never been an instance when the "problems" have not been completely resolvedHe gets an APlus for service and satisfaction

Outstanding prompt friendly service

Outstanding prompt friendly service

I have done business with Computer Care for many years and depend on Larry [redacted] for keeping my computer in excellent condition. He,s attentive to problems and there has never been an instance when the "problems" have not been completely resolved. He gets an APlus for service and satisfaction

I would highly recommend Computer Care to any of my friends and family. Larry is very competent in what he does. He's always on time, has great knowledge of computers and has always been able to solve any problems we have had over the years. We also purchase computer equipment from them and the installation is always done professionally and they make sure you know how everything works before they leave,
We have used Computer Care service for at least 10 years now and we continue to be very happy with this company!

We have been using Computer Care for many years for all of our computer needs. Larry advises us on computers and related equipment, sells it, delivers it, sets it up and educates. He has saved our necks on several occasions when we had issues, and is always ready to help, advise and fix.

New computer system purchased in [redacted] 2014 for [redacted] A multitude of problems have existed since.Further assistance refused.A new PC System was purchased [redacted] for [redacted] I have experienced a multitude of problems since, including not being able to open various spreadsheets, the computer locking up, etc. Mr. [redacted] was helpful at first but now totally ignores my requests for assistance. I have owned a number of computers but have never experienced a "fraction" of this magnitude of system problems.Desired SettlementThe problems experienced must be corrected or a refund issued.Business Response I had a extremely busy [redacted] thru [redacted] and did not see the first notice, if it came during that time period.The complaintant contacted me about purchasing a computer from me since we did business when he lived in [redacted] back 15 or so years ago. He stated he was disgusted with the service of the "local" computer places and wanted to purchase a computer from me. I stated multiple times that I was over 640 miles from him and would be unable to provide any type of service except for "remote control" to him. My usual service area is 50 miles from the [redacted] area where my business is located, not 640 miles away in [redacted] I stressed multiple times that I could not service the computer on site.The complaintant convinced me to sell him a computer. I priced out multiple models to choose from and gave him a significant discount since I could not set it up and transfer his data at his location. This is something I do with all my clients locally. I prepped the computer for delivery; here in my shop and it ran perfectly for a few days before I shipped it out to him. The new computer has a 3 year manufacturer warranty on hardware with the first year being on site at his location.He received the computer & via the telephone I walked him thru unpacking it and setting it up. I also was able to remote in to his old computer & his laptop and backup his data to a external flash drive/hard drive before setting up the new computer.Once the new computer was set up, I instructed The complaintant to attach the backup drive and I copied his old data to the new computer. I asked him what software he owned and how old they were. There were a few titles that were very old and I instructed him to not install them as they would "corrupt" the operating system. Over a period of a few days to a few weeks I spent many, many hours on telephone and remoted in to adjust and fix issues. Some of these issues came up because of the software I directly told him NOT to Install.The complaintant then stated there was a hardware defect and asked me what I was going to do. I reminded him of our "verbal" agreement that I could not service the computer for hardware issues or any issues on his site. If it was actually a hardware issue, the warranty would protect him and to call for support from the manufacturer. He would be calling [redacted] and not overseas. I again took control of his computer by remote control and did not see any hardware issues nor any reports from hardware tests that said there was an issue.By this time, The complaintant was both calling and emailing me multiple times with different issues that we covered the first few hours I spoke and remoted in with him. It became all too apparent that he did a SYSTEM RESTORE multiple times and wiped out all the fixes and adjustments that I spent hours doing.By my own admission, it became apparent that The complaintant did not know what he was doing and was being irresponsible in his use and care of the new computer.If The complaintant does actually have a hardware problem, all aspects of the warranty will cover repair and/or component replacement for another 27 or more months. But, if the issue is self inflicted errors, which I think it is, then The complaintant needs to find someone local to him to take care of the issue.I have spent many, many excessive hours trying to fix his issues and can not spend any more time doing so. I suggest that he find someone local to do a system restore and start fresh as if the computer came out of the box. I stated this many months ago.I can provide many, many references from clients who I have sold similar computers to. NONE have experienced what The complaintant has - NONE.Because I am not local, sold him the system at a discount (below my normal prices), spent much, much more time talking and remote controlling trying to fix his issues. I can not spend any more time doing so. He needs to either call warranty support if there is indeed a hardware issue or have a local computer shop help him as his issues are beyond the service I can provide. Refund is not an option as we do not offer refunds on anything. That has always been our policy in the 24 years we have been in business.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)1. I did not state "I was disgusted with local service" but merely that I wanted a "good solid computer.2. I understood he could not provide "on site" service, only remotely.3. I "convinced him" to sell me a computer???4. No mention of a "discount". Nearly [redacted] is rather expensive however, I relied on them providing a solid system. He told me the price was "what he charged all his clients".5. They did provide some hours remotely but, did not resolve nearly all of the problems.6. I did not install any programs that he told me "not" to do.7. I asked them to provide me with the "model number" as it was "not on the computer as stated by the manufacturer. He ignored my request so I could not contact the manufacturer for assistance with the hardware problem. I was told it was "registered with Lenova but, it was not.8. I "did not" do a system restore several times.I am not "irresponsible with computers, I am 80 years old and have had several computers in the past, "none of which ever came close to having so many problems. I currently have a list of 23 problem items and, there may be more.If he refuses to remotely correct the existing problems, I want a sufficient refund so that I can hire someone locally to fix the problems. Nothing else will satisfy me.