Computer Clinic

Initial Business Response / [redacted] (1000, 8, 2015/12/14) */

I know that that this dealer has a great reputation That is why I went to them I work in the downtown area of Tucson and many people have recommended Wanslee Five years ago I was in a tough spot and needed to trade down to put some cash in my pocket I settled for a Titan It turned out that it had brake problems, something causing the brakes to squeal when applied To their credit they did work with me and we ending up splitting the cost of the fix Later I found out that the vehicle had been in a wreck and then the brake problem returned With all of that said a time came where I needed a car to save on gas I moved outside of town and the truck was killing me in the gas department I went back to Wanslee because they did try to work with me on the issues that I had with the truck and there was still that resounding effect from all of the positive recommendations I settled for a camry with only 65,miles on it It made it past the mile warranty Wanslee offers, but just miles after that on my first out of town trip a head gasket "blew" This cost me 2,dollars to have fixed properly If you know anything about cars and Toyotas in particular head gaskets don't blow at 70,miles I am guessing leak stop was added prior to the sell to me, but who knows TOO ME THEY ARE JUST ANOTHER USED CAR DEALER! PASSING ALONG ANY LOSSES THEY SUFFER AT AUCTIONS TO THEIR CUSTOMERS! AS ALWAYS BUYER BEWARE

Wow, what a fairy tale conjured up by a very confused pair of customers Despite claims made by the “injured” customer, the following is what happenedA couple came into the store letting us know they were leaving the country in a week so we knew time was of importance I was showed a laptop that I was unable to open the display without further damage being done to the liquid crystal display (LCD) back cover I immediately knew the problem because a common physical failure to laptops is the hinges holding the display cover to the bottom case become loose They become loose because the hinges used to secure the top cover to the body are held in place by screws that are secured by nuts that are held in place by plastic mounts These plastic mounts break very easily, and very often, most commonly by physical abuse to the laptop I showed the customer how the hinges were secured by looking at another laptop I had taken apart having the same issue, i.e., the nuts had broken loose of the bottom cover rather than the LCD back cover in this caseKnowing of their time crunch, shortly after the customers left, I took apart the laptop in order to attain the part number of the LCD back cover, which needed replacing, and not the hinges as still believed by the customer despite the fact that I clearly showed them what the problem was Again, despite showing them what the problem was, i.e., broken securing mounts, the customers still believed, from their unskilled laptop repair knowledge, that replacing the hinges was all that was needed Upon taking their laptop apart I discovered the LCD was also damaged, which is consistent with physical damage done to the laptop to cause the securing mounts to break I called them immediately to inform them that the LCD needed to be replaced also, and received a message informing me that their voice mail box had not been set up yet Knowing that the laptop would still be functional, even with the cracked screen, I proceeded to secure the LCD back cover Meanwhile I priced the LCD, $to include a year warranty, if they chose to replace it alsoA few days later I receive a phone call from the customer wanting to know the status of the repair I informed her of the broken screen and she responded with her knowledge of the damage to the lower left bottom edge of the display by saying, “I know that it was damaged.” Upon notifying her of the cost of the repair she became very agitated and wanted me to cease and desist all work until her arrival to discuss any further action of the repair I made it clear upon checking in the laptop that the labor was either $or $depending on the difficulty of replacing the back cover and that the part shouldn’t be that expensive, which was only an estimate from past experience As it turned out the price of the replacing the back cover, $(which was already ordered), plus the price of the replacement LCD, $75, plus the labor charge of $75, for a total of $ Please note the total charge of $235, being different from the quote of $by [redacted] *** Anyone doing this work, for as long as I have (years), would know that removing the LCD back cover would not cause the damage that was already done to the display The presence of the customers to discuss the repair justified acquiring police action to deal with their hostility The husband yelled and cursed such that I informed them that I would notify the police if his hostility of yelling and cursing didn’t cease immediately After his running in and out of the store a number of times, to include him physically disturbing the outside sign, I was informed not to do any other work and to just put all the parts in a bag which I did, despite the fact I was willing to put it back together and return it as it came inAdditionally I was informed by the husband that he would do all in his power to put me out of business and make it know to as many as possible, through his web site business, that no one else should come to me for computer repair Please advise them that there are legal consequences for libelIn summary, the total secured from the customer of $25, doesn’t cover the actual labor charge plus the shipping and restocking fee of the already ordered LCD back cover Please be advised that other stores charge a minimum of $to just give a quote for repair (without preforming any work or ordering required parts) Their claim of damage to their laptop and request that I replace their laptop is absurd and unfounded Thank you for your time and my apologies for you, and I, having to deal with such bitter customersAttached is a copy of the work invoice made for the customer, which was not taken, as they neglected to take it in their hast to depart with their broken laptop and avoid having to deal with the police Note, the written notes read: screen $yr (warranty), LCD Back Cover $85.00, and labor $for a total of $ [redacted] , Ph.DComputer Clinic

Adding to the original complaint; I did not reach out yet to the Loudoun county general civil court, but I am willing to in the following days That business owner messed up my high school daughter's laptop, bought $months ago, and he doesn't seem concerned at all
See original complaint

I brought my tower in to the computer clinic and Bart H., ***, was in working on another computer with another customerI had used him prior to this and wanted to have pictures of my children placed on a disk from my computerBart told me to leave it there and he would get to it and that he had a lot going on so it might take a whileA couple months later I never heard backI would call and was told that they would return my call and it never happenedEvery time I would go in there Bart, ***, would not be thereI never got a call and every time I would talk to him (his employees would call him because I was visibly upset) he would say he was sleeping that he stays up all night and therefore he never was there during operating hourshe would say he would call me when he got to work and I never once received a callNow they can't find my tower and accusing me of not bringing itThat's ridiculous, I'm not wanting the tower (it was to be destroyed after the pictures were removed), but what I want is the pictures and memories of my childrenThe only answer he could give me was that his memory wasn't good so he has a hard time remembering and I should have waited for a ticket, YES lesson learnedMaybe if you know your memory is bad you should tell your customer in advanceJUST BEWARE

Initial Business Response /* (1000, 8, 2015/12/14) */

Wow, what a fairy tale conjured up by a very confused pair of customers.  Despite claims made by the “injured”...

customer, the following is what happened.
A couple came into the store letting us know they were leaving the country in a week so we knew time was of importance.  I was showed a laptop that I was unable to open the display without further damage being done to the liquid crystal display (LCD) back cover.  I immediately knew the problem because a common physical failure to laptops is the hinges holding the display cover to the bottom case become loose.  They become loose because the hinges used to secure the top cover to the body are held in place by screws that are secured by nuts that are held in place by plastic mounts.  These plastic mounts break very easily, and very often, most commonly by physical abuse to the laptop.  I showed the customer how the hinges were secured by looking at another laptop I had taken apart having the same issue, i.e., the nuts had broken loose of the bottom cover rather than the LCD back cover in this case.
Knowing of their time crunch, shortly after the customers left, I took apart the laptop in order to attain the part number of the LCD back cover, which needed replacing, and not the hinges as still believed by the customer despite the fact that I clearly showed them what the problem was.   Again, despite showing them what the problem was, i.e., broken securing mounts, the customers still believed, from their unskilled laptop repair knowledge, that replacing the hinges was all that was needed.  Upon taking their laptop apart I discovered the LCD was also damaged, which is consistent with physical damage done to the laptop to cause the securing mounts to break.  I called them immediately to inform them that the LCD needed to be replaced also, and received a message informing me that their voice mail box had not been set up yet.  Knowing that the laptop would still be functional, even with the cracked screen, I proceeded to secure the LCD back cover.  Meanwhile I priced the LCD, $75 to include a 3 year warranty, if they chose to replace it also.
A few days later I receive a phone call from the customer wanting to know the status of the repair.  I informed her of the broken screen and she responded with her knowledge of the damage to the lower left bottom edge of the display by saying, “I know that it was damaged.”  Upon notifying her of the cost of the repair she became very agitated and wanted me to cease and desist all work until her arrival to discuss any further action of the repair.  I made it clear upon checking in the laptop that the labor was either $50 or $75 depending on the difficulty of replacing the back cover and that the part shouldn’t be that expensive, which was only an estimate from past experience.  As it turned out the price of the replacing the back cover,  $85 (which was already ordered), plus the price of the replacement LCD, $75, plus the labor charge of $75, for a total of $235.  Please note the total charge of $235, being different from the quote of $400 by [redacted].  Anyone doing this work, for as long as I have (16 years), would know that removing the LCD back cover would not cause the damage that was already done to the display. 
The presence of the customers to discuss the repair justified acquiring police action to deal with their hostility.  The husband yelled and cursed such that I informed them that I would notify the police if his hostility of yelling and cursing didn’t cease immediately.  After his running in and out of the store a number of times, to include him physically disturbing the outside sign, I was informed not to do any other work and to just put all the parts in a bag which I did, despite the fact I was willing to put it back together and return it as it came in.
Additionally I was informed by the husband that he would do all in his power to put me out of business and make it know to as many as possible, through his web site business, that no one else should come to me for computer repair.  Please advise them that there are legal consequences for libel.
In summary, the total secured from the customer of $25, doesn’t cover the actual labor charge plus the shipping and restocking fee of the already ordered LCD back cover.  Please be advised that other stores charge a minimum of $59 to just give a quote for repair (without preforming any work or ordering required parts).  Their claim of damage to their laptop and request that I replace their laptop is absurd and unfounded.  Thank you for your time and my apologies for you, and I, having to deal with such bitter customers.
Attached is a copy of the work invoice made for the customer, which was not taken, as they neglected to take it in their hast  to depart with their broken laptop and avoid having to deal with the police.   Note, the written notes read: screen $75.00 3 yr (warranty), LCD Back Cover $85.00, and labor $75.00 for a total of $235.00.
[redacted], Ph.D.
Computer Clinic

I know that that this dealer has a great reputation. That is why I went to them. I work in the downtown area of Tucson and many people have recommended Wanslee. Five years ago I was in a tough spot and needed to trade down to put some cash in my pocket. I settled for a 2004 Titan. It turned out that it had brake problems, something causing the brakes to squeal when applied. To their credit they did work with me and we ending up splitting the cost of the fix. Later I found out that the vehicle had been in a wreck and then the brake problem returned.
With all of that said a time came where I needed a car to save on gas. I moved outside of town and the truck was killing me in the gas department. I went back to Wanslee because they did try to work with me on the issues that I had with the truck and there was still that resounding effect from all of the positive recommendations. I settled for a 2001 camry with only 65,000 miles on it. It made it past the 1000 mile warranty Wanslee offers, but just 2000 miles after that on my first out of town trip a head gasket "blew". This cost me 2,100 dollars to have fixed properly. If you know anything about cars and Toyotas in particular head gaskets don't blow at 70,000 miles. I am guessing leak stop was added prior to the sell to me, but who knows.
TOO ME THEY ARE JUST ANOTHER USED CAR DEALER! PASSING ALONG ANY LOSSES THEY SUFFER AT AUCTIONS TO THEIR CUSTOMERS! AS ALWAYS BUYER BEWARE........

Wow, what a fairy tale conjured up by a very confused pair of customers.  Despite claims made by the “injured”...

customer, the following is what happened.
A couple came into the store letting us know they were leaving the country in a week so we knew time was of importance.  I was showed a laptop that I was unable to open the display without further damage being done to the liquid crystal display (LCD) back cover.  I immediately knew the problem because a common physical failure to laptops is the hinges holding the display cover to the bottom case become loose.  They become loose because the hinges used to secure the top cover to the body are held in place by screws that are secured by nuts that are held in place by plastic mounts.  These plastic mounts break very easily, and very often, most commonly by physical abuse to the laptop.  I showed the customer how the hinges were secured by looking at another laptop I had taken apart having the same issue, i.e., the nuts had broken loose of the bottom cover rather than the LCD back cover in this case.
Knowing of their time crunch, shortly after the customers left, I took apart the laptop in order to attain the part number of the LCD back cover, which needed replacing, and not the hinges as still believed by the customer despite the fact that I clearly showed them what the problem was.   Again, despite showing them what the problem was, i.e., broken securing mounts, the customers still believed, from their unskilled laptop repair knowledge, that replacing the hinges was all that was needed.  Upon taking their laptop apart I discovered the LCD was also damaged, which is consistent with physical damage done to the laptop to cause the securing mounts to break.  I called them immediately to inform them that the LCD needed to be replaced also, and received a message informing me that their voice mail box had not been set up yet.  Knowing that the laptop would still be functional, even with the cracked screen, I proceeded to secure the LCD back cover.  Meanwhile I priced the LCD, $75 to include a 3 year warranty, if they chose to replace it also.
A few days later I receive a phone call from the customer wanting to know the status of the repair.  I informed her of the broken screen and she responded with her knowledge of the damage to the lower left bottom edge of the display by saying, “I know that it was damaged.”  Upon notifying her of the cost of the repair she became very agitated and wanted me to cease and desist all work until her arrival to discuss any further action of the repair.  I made it clear upon checking in the laptop that the labor was either $50 or $75 depending on the difficulty of replacing the back cover and that the part shouldn’t be that expensive, which was only an estimate from past experience.  As it turned out the price of the replacing the back cover,  $85 (which was already ordered), plus the price of the replacement LCD, $75, plus the labor charge of $75, for a total of $235.  Please note the total charge of $235, being different from the quote of $400 by [redacted].  Anyone doing this work, for as long as I have (16 years), would know that removing the LCD back cover would not cause the damage that was already done to the display. 
The presence of the customers to discuss the repair justified acquiring police action to deal with their hostility.  The husband yelled and cursed such that I informed them that I would notify the police if his hostility of yelling and cursing didn’t cease immediately.  After his running in and out of the store a number of times, to include him physically disturbing the outside sign, I was informed not to do any other work and to just put all the parts in a bag which I did, despite the fact I was willing to put it back together and return it as it came in.
Additionally I was informed by the husband that he would do all in his power to put me out of business and make it know to as many as possible, through his web site business, that no one else should come to me for computer repair.  Please advise them that there are legal consequences for libel.
In summary, the total secured from the customer of $25, doesn’t cover the actual labor charge plus the shipping and restocking fee of the already ordered LCD back cover.  Please be advised that other stores charge a minimum of $59 to just give a quote for repair (without preforming any work or ordering required parts).  Their claim of damage to their laptop and request that I replace their laptop is absurd and unfounded.  Thank you for your time and my apologies for you, and I, having to deal with such bitter customers.
Attached is a copy of the work invoice made for the customer, which was not taken, as they neglected to take it in their hast  to depart with their broken laptop and avoid having to deal with the police.   Note, the written notes read: screen $75.00 3 yr (warranty), LCD Back Cover $85.00, and labor $75.00 for a total of $235.00.
[redacted], Ph.D.
Computer Clinic

Review: I brought two electrical devices to them for repair on 24 March 2014. One was a lighted makeup mirror that required a switch replacement, the other an electrical heating mattress that needed repair. In both instances the repairs were ineffective and poorly done. For the switch on the lighted makeup mirror, they simply cut the switch out and taped the wire together. On the heating mattress, the electrical unit that required repair only works sporadically at best. When I returned to the store, the owner, [redacted] was very unprofessional, telling me that he was a "computer store" and that these were not items he normally repaired . I asked then why did he first say that he could repair both items when I brought them in, his response was a nasty "I'm doing you a favor." His unprofessionalism and rudeness were unacceptable.

Business

Response:

The customer came to our store with two electronic items that needed repair. The technician quoted $75 for labor for each item. The total labor charge would be $150.The customer asked for a lower price. The technician told her that he can try to fix these two items for a total of $75, but the technician would give NO GUARANTEE that the item would work.The customer agreed to both the proposition and the charges. Later, the technician called the customer and told her that it is ready. She then came and looked at the items. The technician tested the items IN FRONT of the customer, and everything was working to her satisfaction. She picked up the items and paid the $75 charge. Since then we have not heard any complaints or questions from her. We offer a 30 day warranty for our labor, and if she had a problem, she should have called or stopped by. She did neither of those.With his signature, the customer agreed to all the terms and conditions mentioned on the invoice.Thank You