[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for your assistance regarding this issueI indeed receive my new equipment from HMI,Inc this afternoon.I will be returning the recalled equipment BACK to HMI as soon as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please direct this concern to the Independent FilterQueen Distributor:Country Aire Technologies10029 South Tacoma Way, Suite E8Lakewood, WA 98499P. 253.472.8300F. 253.472.8319E. [email protected]
Summit Air Industries, Inc. 14000 25th Ave. N., Suite...
116 �...⇄ Plymouth, MN 55447 �...⇄ Phone 952-746-6680 ...⇄ Toll-Free 877-946-6680 ...⇄ Fax 952-232-5729 ...⇄ May 2nd, 2016 Re: Revdex.com complaint submitted by [redacted] [redacted] [redacted] Daytime Phone: [redacted] E-mail: [redacted]@gmail.com To Whom it May Concern: My name is Melissa H[redacted] with Summit Air Industries. We are the FilterQueen service and warranty center assigned to assist and handle Ms. [redacted]’ needs regarding her FilterQueen products. It came to our attention that Ms. [redacted] had attempted to reach out to Health-Mor Industries, Inc. which is our supplier, instead of reaching out to us, her local service center. We were unaware that she was having any sort of issue until we received notification of the customer complaint to your agency. As soon as we received notice of her complaint I reached out to Ms. [redacted] by phone and let her know that we will be scheduling our service technician to come to her home at no charge and address any all concerns she is currently having with her FilterQueen products. I also informed Ms. [redacted] that her machines are still under warranty so there will be no charge for any repairs needed and assured her that her machine will be in perfect working order. Ms. [redacted] was satisfied with this resolution and now has all of our contact information for any future needs she may have. If there is any other information I can provide to you that would be helpful in this matter, please contact me directly at (952) 746-6680. Thank you. Sincerely, Melissa H[redacted] Service Department Manager Summit Air Industries
Business responded to complaint.I cannot respond to ID [redacted] through the Revdex.com site and wanted to let you know that a new Power Nozzle, Wand and Hose was delivered to Ms. [redacted] today at 12:49 p.m. Please let me know if anything more is needed from us. Thank you, [redacted]...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for your assistance regarding this issueI indeed receive my new equipment from HMI,Inc this afternoon.I will be returning the recalled equipment BACK to HMI as soon as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please direct this concern to the Independent FilterQueen Distributor:Country Aire Technologies10029 South Tacoma Way, Suite E8Lakewood, WA 98499P. 253.472.8300F. 253.472.8319E. [email protected]
Summit Air Industries, Inc. 14000 25th Ave. N., Suite...
116 �...⇄ Plymouth, MN 55447 �...⇄ Phone 952-746-6680 ...⇄ Toll-Free 877-946-6680 ...⇄ Fax 952-232-5729 ...⇄ May 2nd, 2016 Re: Revdex.com complaint submitted by [redacted] [redacted] [redacted] Daytime Phone: [redacted] E-mail: [redacted]@gmail.com To Whom it May Concern: My name is Melissa H[redacted] with Summit Air Industries. We are the FilterQueen service and warranty center assigned to assist and handle Ms. [redacted]’ needs regarding her FilterQueen products. It came to our attention that Ms. [redacted] had attempted to reach out to Health-Mor Industries, Inc. which is our supplier, instead of reaching out to us, her local service center. We were unaware that she was having any sort of issue until we received notification of the customer complaint to your agency. As soon as we received notice of her complaint I reached out to Ms. [redacted] by phone and let her know that we will be scheduling our service technician to come to her home at no charge and address any all concerns she is currently having with her FilterQueen products. I also informed Ms. [redacted] that her machines are still under warranty so there will be no charge for any repairs needed and assured her that her machine will be in perfect working order. Ms. [redacted] was satisfied with this resolution and now has all of our contact information for any future needs she may have. If there is any other information I can provide to you that would be helpful in this matter, please contact me directly at (952) 746-6680. Thank you. Sincerely, Melissa H[redacted] Service Department Manager Summit Air Industries
Business responded to complaint.I cannot respond to ID [redacted] through the Revdex.com site and wanted to let you know that a new Power Nozzle, Wand and Hose was delivered to Ms. [redacted] today at 12:49 p.m. Please let me know if anything more is needed from us. Thank you, [redacted]...
[redacted]Sales Services ManagerHealth-Mor Direct: 440.[redacted]