Computer Doctor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [This consumer response was received by Revdex.com staff member AH and is a copy/paste; please also refer to the attached documents.]ID: [redacted] Hello [redacted] These are the screen shots that I took when I was searching for vehiclesI first saw the vehicle on cars.com on 12/20/and made a visit to the dealership on 12/21/17, and the vehicle was priced at $12,I returned to the dealership on 12/29/in which the vehicle was then priced at $12,which is seen in the photo names jeep NOL, the dealers websiteWhen The photo has "reduced since 12/26/by $1,500.When I spoke to Rick, the sales manager on 1/2/he too told me that it was not $1,off, but could not explain why it has 12/26/The sales person the I spoke with on 12/29/names George "mac" [redacted] told me that, the two people who were listed on the listing Tony and Stew were no longer with the dealershipI called the dealership on 12/29/and Stew answered the phone*** also told me as I showed him the url on my phone which was the dealerships website live time that the listing showed that , he then said that a third party controlled their website and that they made the mistake and the dealership was not responsible for that, that it was supposed to be 11/26/When I spoke to Rick on 1/2/he asked me where did I get 11/26/from and I told him that is what Mac said, to which Rick had no replyWhen Rick and I spoke he said that he has a log that tracks all the changes made to the price to which he proceeded to readI asked him on 12/26/how much was the vehicle he said that that was the date the vehicle was changed from $12,to $12,I asked him why does it say reduced by $1,since 12/26/and he told me if your hoping to get $1,of the car thats not happeningThe ad portrays that they price is being reduced from the price it was on 12/26/which was $12,777, the price that Rick confirmed for the vehicle as well for that datehttps://www.northolmstedcjdr.com/used-North+Olmsted-2014-Jeep-Cherokee-Limit...⇄ Cherokee Limited in North Olmsted, OH ...www.northolmstedcjdr.comResearch the Jeep Cherokee Limited in North Olmsted, OH at North Olmsted Chrysler Jeep Dodge RamView pictures, specs, and pricing & schedule a test drive today.Here is the URL that still has the same thing as of 1/3/Attachments Regards, [redacted] ***

Our? dealership has done nothing wrong with this situationThe customer told us they had payments left of $and in the email to us admits they told us they had payments remainingIt is correct that the customer was going to put $toward the lease and they would pay the remaining payments which was payments per the customerNow that the customer was wrong they expect us to pay the difference which is unfair to us ( the dealer)Also, the customer is asking us to pay $for their mistake which also does not add upIf they had more payments than they thought they had, that would be $So we don't know where the $is even coming fromWhen we did the lease turn in paperwork, all we enter into Chrysler Capitals system is the mileage on the car, how many keys, does it have the manual, spare tire and original radioAt no point does it inform us as to the number of remaining payments as the customer believes it doesThe customer also contacted Chrysler? about the situation, who then contact us for more information.? We explained to Chrysler exactly what happened, and they closed the case as it was not our fault.? The customer is blaming us for their admitted mistakeWe are not responsible for their mistake

Our dealership has done nothing wrong with this situationThe customer told us they had payments left of $and in the email to us admits they told us they had payments remainingIt is correct that the customer was going to put $toward the lease and they would pay the remaining payments which was payments per the customerNow that the customer was wrong they expect us to pay the difference which is unfair to us ( the dealer)Also, the customer is asking us to pay $for their mistake which also does not add upIf they had more payments than they thought they had, that would be $So we don't know where the $is even coming fromWhen we did the lease turn in paperwork, all we enter into Chrysler Capitals system is the mileage on the car, how many keys, does it have the manual, spare tire and original radioAt no point does it inform us as to the number of remaining payments as the customer believes it doesThe customer also contacted Chrysler about the situation, who then contact us for more informationWe explained to Chrysler exactly what happened, and they closed the case as it was not our faultThe customer is blaming us for their admitted mistakeWe are not responsible for their mistake

Yesterday I spoke with [redacted] on the telephone She claims that we are refusing to give her copies of the repair orders that she has requested This is simply not true.I told her that I had records of visits that she made to our dealership and would provide them to her In fact the records have been emailed to her already She claims that she already has the records and she wants to match them up with what we have She is asking for the technician notes The technician notes are printed out on the invoices that she has, which are exactly the same as the invoices that I am providing for her However she is looking for something more What exactly she is looking for, I’m not sure What I think she wants is our proprietary information, that are for our records only, those are what I will release under order of subpoena only.At this time I am willing, have emailed, and told her that I would, provide copies of the invoices of the repair orders that we have.She claims that the repair that was made is not working This repair was done in December of 2014, we have not been given the opportunity to verify the condition[redacted] North Olmsted CJDRVice President

[redacted] , I am responding to the complaint by [redacted] The entire issue with this situation is a result of [redacted] not allowing us to have income cleared upfrontWe only had one bank who had given us an approval and it was [redacted] They did however ask us for proof of income [redacted] is an independent contractor and I did not have a paystub that showed a year to date and taxes coming outIn that case they wanted years tax returns with a schedule C as proof of income [redacted] had taken a leave from work and did not have that [redacted] also told her that they would use bank statements but she also did not have thatI was then able to get [redacted] to approve the loan without [redacted] having any income and just using her mom as the only incomeThe problem there was that her mom’s paystub showed very large deductions which are also taken into account when verifying incomeAgain I tried to get [redacted] to clear the income upfront but was told that it is their policy that they would NOT clear any income upfrontThis puts us as a dealership in a bad spot as we do not want to deliver her the car and then if it does not check out make her bring it backThat is not good for either party involvedI told her we could do all of the paperwork, send in the loan papers and if it clears then they could pick up the carIf it did not clear then we would not be able to help herShe agreed and we did all the loan papers on Thursday 7/23/The loan did fund on 7/24/and she picked up the car on 7/25/ [redacted] also keeps referring to the credit score difference [redacted] had her credit score as and we had a I told her that [redacted] was using their score and not ours and that ours had absolutely no impact to the approval [redacted] ***-Finance Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [This consumer response was received by Revdex.com staff member AH and is a copy/paste; please also refer to the attached documents.]ID: [redacted] Hello [redacted] ? ? These are the screen shots that I took when I was searching for vehiclesI first saw the vehicle on cars.com on 12/20/and made a visit to the dealership on 12/21/17, and the vehicle was priced at $12,I returned to the dealership on 12/29/in which the vehicle was then priced at $12,which is seen in the photo names jeep NOL, the dealers websiteWhen The photo has "reduced since 12/26/by $1,500.When I spoke to Rick, the sales manager on 1/2/he too told me that it was not $1,off, but could not explain why it has 12/26/17.? The sales person the I spoke with on 12/29/names George "mac" [redacted] told me that, the two people who were listed on the listing Tony and Stew? were no longer with the dealershipI called the dealership on 12/29/and Stew answered the phone***? also told me as I showed him the url on my phone which was the dealerships website live time that the listing showed that , he then said that a third party controlled their website and that they made the mistake and the dealership was not responsible for that, that it was supposed to be 11/26/17.? When I spoke to Rick on 1/2/he asked me where did I get 11/26/from and I told him that is what Mac said, to which Rick had no replyWhen Rick and I spoke he said that he has a log that tracks all the changes made to the price to which he proceeded to readI asked him on 12/26/how much was the vehicle he said that that was the date the vehicle was changed from $12,to $12,I asked him why does it say reduced by $1,since 12/26/and he told me if your hoping to get $1,of the car thats not happening.? The ad portrays that they price is being reduced from the price it was on 12/26/which was $12,777, the price that Rick confirmed for the vehicle as well for that date.? https://www.northolmstedcjdr.com/used-North+Olmsted-2014-Jeep-Cherokee-Limited-1...⇄ Cherokee Limited in North Olmsted, OH ...www.northolmstedcjdr.comResearch the Jeep Cherokee Limited in North Olmsted, OH at North Olmsted Chrysler Jeep Dodge RamView pictures, specs, and pricing & schedule a test drive today.Here is the URL that still has the same thing as of 1/3/Attachments Regards, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Mar (days ago)to me Complaint Number: [redacted] Mark [redacted] Response to North Olmsted CJDR’s Answer to My Claim As I said in my initial complaint, my dispute is primarily with the manufacturer’s representation of their protection products and bureaucratic administration regarding claims I appreciate Paul H [redacted] ’s response but it replies to only part of the situation He states that “Each time the vehicle was brought in Mr [redacted] was provided a loaner vehicle and wasnever charged anything.” I did not have his loaner car for the three weeks my transmission was being repaired—12/21/15-1/13/ Regarding charges for the tuat Deacon’s, I should have been told any number of times—at purchase or any of the times it was in for service—that a tuwas needed and the current situation could have been avoided On 1/13/(the same day I picked up my Jeep from the transmission repair at the North Olmsted dealership), I left a voice message on their phone system informing them I only made it about miles before my vehicle broke down again, with the alarm bell ringing and the check engine light flashingSince the breakdown occurred in front of Deacon’s and heavy snow was expected (and later actually occurred), I checked on the pos- sibility of getting my Jeep fixed thereI again reached out to North Olmsted CJDR and talked with Marsha several timesDeacon’s service advisor, Joe D [redacted] , wanted my vehicle’s records from North Olmsted faxed to him since they were not available on the Chrysler Corporation computer While I was waiting at Deacon’s for the Jeep records to be faxed, I called Jeep Customer Care (800-992-1997) and talked to Steve to report this breakdownHe told me he had to hand-write the details of my situation since their computer was downI was under the impression from my conversation with Steve that the diagnosis and rental car would be covered at any Jeep dealer I was still at Deacon’sMarsha needed permission from her supervisors to fax my records to Deacon’s and eventually got itAt this point Paul H [redacted] got on the phone to me and made his offer to tow my Jeep from Deacon’s to his dealershipI asked H [redacted] and D [redacted] to work out together which agency would do the jobWhile they were still negotiating on the phone I left Deacon’s to board the departing Enterprise shuttleI proceeded to rent the Enterprise car 01/14/16-01/19/16—thus the disputed $charge On 1/18/about 3:pm, I called Jeep Customer Care again and talked to Kyle who said I should use the code Dand tell the dealership that was repairing my vehicle and the rental car agency “the CAC agent said ‘this situation fits the matrix,'” which would allow direct billing of the claims to “Dealer Good Will.” Later neither Deacon’s nor Enterprise would honor this code because it was apparently valid only for the first two owners of the vehicle and it turns out I am the fourth In the end, Jeep Customer Care representatives denied my claim for the breakdown incident rectified at Deacon’s because my vehicle was “poorly maintained” despite my “multiple” visits for serviceJeep Customer Care maintained they would not pay for any repairs or rentals resulting from expendable parts like spark plugs All my reactions to the above situations were a result of misinformation I received from Chrysler Customer Service—erroneous information primarily since the manufacturers’s computer was down and service representatives gave me incorrect code information Reportedly our conversations were recorded, but Jeep Customer Care refuses to take this information into consideration and pay for their mistakes Once again I contend the manufacturer should honor the letter and spirit of the warranty and guarantee and pay my claim

Nothing has been solved yetThe problem not diagnosed with the electronics of the car including the abs brakes have not been diagnosedAnd the radio issue hasn't been looked atI was offered months of sat radio usage , which does not help me for the year I was originally guaranteed eitherRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Company responded by phone 5/3/16-RWPaul from the company called and said he told consumer if he took it to the other business, that they couldn't help himThe company charged him for basic maintenance.In his years experience, he never heard of Chrysler giving a code for warranty workThey get involved and give authorizationThey looked up code and could not find that code.In regards to the rental vehicle, this must have been at another dealershipThe time the consumer did not get a rental car was when the company took him to the airport because he was going out of town for a few days.The reason they put so many miles on the vehicle was because they were trying to duplicate the consumer's issueThe company could find no record of putting gas in the vehicle.The company is not sure why he did not get a Car Fax Report. The company will, as a good faith effort, send the consumer a $gas card and the Car Fax Report within the week.

This business response was received by Revdex.com staff member ** and is a copy/paste.Kurt stated he has requested a change to the website *** *** mentioned in his complaint.Kurt said he can understand how *** *** might have been confused by certain verbiage on the website as it pertains to the price reduction of the vehicle viewed by *** ***Kurt said the feature on the website that shows a reduction date will no longer be used unless the website company is able to make sure the verbiage is consistent with the date information.Kurt said it was never his business's intention to deceive *** *** with the information presented through the website.

Mr*** brought his vehicle into our dealership multiple times for a transmission shutter Each time the vehicle was brought in, Mr*** was provided a loaner vehicle, and was never charged anything by our store, as repairs that were made were under warranty The most recent contact
that I had with Mr***, he informed me that he was having trouble yet again I offered to have his vehicle towed to our facility and would again provide him with alternate transportation He declined that offer preferring to take his vehicle to a dealer that was closer to his home I told him that if he were to take it to another dealer and they were to charge him for anything, he would be responsible for those costs He stated that he understood my position From what I understand, and I am not certain, because repairs were made elsewhere, He was charged for a tune-up A tuis considered maintenance and is not a warranty covered procedure I have never charged Mr*** anything for the services that we have provided I am not willing to reimburse him any monies that he may have paid to a different repair facility.Thank You,Paul S*North Olmsted Chrysler Jeep Dodge Ram

Nothing has been solved yetThe problem not diagnosed with the electronics of the car including the abs brakes have not been diagnosedAnd the radio issue hasn't been looked atI was offered months of sat radio usage , which does not help me for the year I was originally guaranteed either. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This business response was received by Revdex.com staff member ** and is a copy/paste.Kurt stated he has requested a change to the website *** *** mentioned in his complaint.Kurt said he can understand how *** *** might have been confused by certain verbiage on the website as it pertains to the price reduction of the vehicle viewed by *** ***Kurt said the feature on the website that shows a reduction date will no longer be used unless the website company is able to make sure the verbiage is consistent with the date information.Kurt said it was never his business's intention to deceive *** *** with the information presented through the website

This business response was received by Revdex.com staff member ** via email and is a copy/paste (please also refer to the attached documents.)*** here is the screen shot of our website and the history of when the car was first put onto the website on November 2nd at $The vehicle price has in
fact been reduced a total of $and the last reduction did occur on December 26th. We are working with our website provider to clean up the way it is wordedOur website does clearly state that the new price now is $and “everyone buys for” that priceI do hope this clears thing up for the customer. Thank you,Kurt S*** G.M

We normally do NOT take keyboards and a mouse from any client to work on their equipment, and as this client knows, she called me apologizing that she mistakenly HAD the equipment. She HAS received her hard drive FROM the computer in question. The "tower" is empty and contains NO
INFORMATION of the clients, and given it's age and un-useablility it has not been returnedit is "empty" and cannot be used, so why would you want it ? IF we have it you can have it back.If you do need or want a monitor send me the brand name of it and it can be returned - we do not discard monitors. Happy to help in any way we can

Our dealership has done nothing wrong with this situationThe customer told us they had payments left of $and in the email to us admits they told us they had payments remainingIt is correct that the customer was going to put $toward the lease and they would pay the remaining
payments which was payments per the customerNow that the customer was wrong they expect us to pay the difference which is unfair to us ( the dealer)Also, the customer is asking us to pay $for their mistake which also does not add upIf they had more payments than they thought they had, that would be $So we don't know where the $is even coming fromWhen we did the lease turn in paperwork, all we enter into Chrysler Capitals system is the mileage on the car, how many keys, does it have the manual, spare tire and original radioAt no point does it inform us as to the number of remaining payments as the customer believes it doesThe customer also contacted Chrysler about the situation, who then contact us for more information. We explained to Chrysler exactly what happened, and they closed the case as it was not our fault. The customer is blaming us for their admitted mistakeWe are not responsible for their mistake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank for trying to resolve this issue in a professional manner I am disputing the facts stated by the owner who I had a lengthy conversation while he had me on speaker phone with his Technician *** who refused to give any documents to myself or correct work that was not working properly right after it was done in During this conversation he was very defensive, disrespectful and made allegations that were not truthful He told me in no uncertain terms that if I wanted any invoices that I woud have to get a subpeona and that the blower motor and wires that caused black smoke to fill my vehicle and wires to melt onto my floorboard was caused by me rolling my Jeep into a ditch The vehicle has all original body except the rear bumper All stamped with original serial numbers Vehicle was never ever rolled in fact it was reversed into a culvert and I drove it back out and the ticket was overturned by the prosecutor because it was private land and no damages were done beyond cracking the bumper plastic cover He told me any vehicle as old as mine being years old is going to have issues and a fire starting in the wiring harness is not unusual I have new and old and even a Collector Truck that have never caught fire The technician in background *** who I have photos of his head under my right passenger dash and the wire casing melted to floorboard and hanging from under dash as well He told me to get kids out immediatly and he got in it and drove it into the bay I paid for all the work although Chrysler Corporate Office made me aware of the fact that anytime a safety issue like this happens an investigator is brought in to make sure it isnt a recurring issue to send out recalls for The work would have been covered and a rental issued I had been in and out dozens of times over this Climate control over last years and *** finally said to do a quick fix inside my glove box, wich theres now no glove box attached because they would turn something under dash inside box and it was not closing right anymore Thats what I had been doing before the fire and after two (2) times a year and he said it would never be a charge after I paid to have it opened Now the owner who I have been also complaing to many times over the last two (2) years says no the heat and cold broken isnt there fault and wont switch it over even if it was operable since my vehicles out of warranty It was throughout the whole process I have three (3) other vehicles this is my Quadra Drive for bad weather and only has 119,miles because its a winter only vehicle So he said I will make you a great deal on a new one and save you a headache This has been a long standing back and forth with him and the technician On phone and in person I did not receive communication via email untill after 9:the next day when I had posted many reviews immediatly after our conversation on the Dealers site as well as others and then a gentelman who wouldnt give his name called and said to please remove them I had not posted anything in past, but now because I saw no resolution to the promises I was made and the harsh negative way he was treating me I saw no other option for others who may be treated this way and not knowing there not the only onesWithin a few hours a gentelman who wouldnt give his name called and said to take it off The invoices that they say they sent came thru with an attachment that could not be retrieved I called and was told they cannot resend and that any tech notes I am searching for once again are only being released thru a subpeona The way this is being deal with is a shame I trusted the Dealership and the advise of the technicians and beleived I was paying for things I needed and would work I make good money, gave them many attempts to rectify the situation and now this is about principal and making a business follow thru with what I was promised My Fiance was there everytime the vehicle went in or I went in to address the issues with *** himself He will testify in court My year old son was there as well as my daughter when the fire started leaving the mall located right down the road and witnessed *** in the vehicle telling them to get out and all the smoke that was filling the vehicle My son will testify if need be as well I can draw up papers and have a motion immediatly filed with the County Jurisdiction of the Dealership at work I have been patient and kind and never thought I would be decieved in this manner by Company I am very unhappy that the actual conversation was turned completely into what he wanted it to be representated as and not actually the true facts of what I had recorded during the minute conversation I truly appreceate all of the help from the Revdex.com in trying to resolve this complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[This consumer response was received by Revdex.com staff member AH and is a copy/paste; please also refer to the attached documents.]ID: ***Hello ***? ? These are the screen shots that I took when I was searching for vehiclesI first saw the vehicle on cars.com on 12/20/and made a visit to the dealership on 12/21/17, and the vehicle was priced at $12,I returned to the dealership on 12/29/in which the vehicle was then priced at $12,which is seen in the photo names jeep NOL, the dealers websiteWhen The photo has "reduced since 12/26/by $1,500.When I spoke to Rick, the sales manager on 1/2/he too told me that it was not $1,off, but could not explain why it has 12/26/17.? The sales person the I spoke with on 12/29/names George "mac" *** told me that, the two people who were listed on the listing Tony and Stew? were no longer with the dealershipI called the dealership on 12/29/and Stew answered the phone***? also told me as I showed him the url on my phone which was the dealerships website live time that the listing showed that , he then said that a third party controlled their website and that they made the mistake and the dealership was not responsible for that, that it was supposed to be 11/26/17.? When I spoke to Rick on 1/2/he asked me where did I get 11/26/from and I told him that is what Mac said, to which Rick had no replyWhen Rick and I spoke he said that he has a log that tracks all the changes made to the price to which he proceeded to readI asked him on 12/26/how much was the vehicle he said that that was the date the vehicle was changed from $12,to $12,I asked him why does it say reduced by $1,since 12/26/and he told me if your hoping to get $1,of the car thats not happening.? The ad portrays that they price is being reduced from the price it was on 12/26/which was $12,777, the price that Rick confirmed for the vehicle as well for that date.? https://www.northolmstedcjdr.com/used-North+Olmsted-2014-Jeep-Cherokee-Limited-1...⇄ Cherokee Limited in North Olmsted, OH ...www.northolmstedcjdr.comResearch the Jeep Cherokee Limited in North Olmsted, OH at North Olmsted Chrysler Jeep Dodge RamView pictures, specs, and pricing & schedule a test drive today.Here is the URL that still has the same thing as of 1/3/Attachments
Regards,
*** ***
?

I have made an attempt to contact *** about the issues that he is having with his vehicle, are product issues? We would like to see these issues resolved every bit as much as *** would? The system reset that seems to be happening during cold weather, unfortunately has to be
duplicated? There is no way to know the problem without duplication.I hope to hear from *** so we can get his vehicle in and look at his Satellite radio issue as well? There have been several radio issues and many updates to the radios in our lines.Thank You
*** ** ***North Olmsted CJDRVice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Thank for trying to resolve this issue in a professional manner? I am disputing the facts stated by the owner who I had a lengthy conversation while he had me on speaker phone with his Technician *** who refused to give any documents to myself or correct work that was not working properly right after it was done in ? During this conversation he was very defensive, disrespectful and made allegations that were not truthful? He told me in no uncertain terms that if I wanted any invoices that I woud have to get a subpeona and that the blower motor and wires that caused black smoke to fill my vehicle and wires to melt onto my floorboard was caused by me rolling my Jeep into a ditch? The vehicle has all original body except the rear bumper? All stamped with original serial numbers? Vehicle was never ever rolled in fact it was reversed into a culvert and I drove it back out and the ticket was overturned by the prosecutor because it was private land and no damages were done beyond cracking the bumper plastic cover? He told me any vehicle as old as mine being years old is going to have issues and a fire starting in the wiring harness is not unusual? I have new and old and even a Collector Truck that have never caught fire? The technician in background *** who I have photos of his head under my right passenger dash and the wire casing melted to floorboard and hanging from under dash as well? He told me to get kids out immediatly and he got in it and drove it into the bay? I paid for all the work although Chrysler Corporate Office made me aware of the fact that anytime a safety issue like this happens an investigator is brought in to make sure it isnt a recurring issue to send out recalls for? The work would have been covered and a rental issued? I had been in and out dozens of times over this Climate control over last years and *** finally said to do a quick fix inside my glove box, wich theres now no glove box attached because they would turn something under dash inside box and it was not closing right anymore? Thats what I had been doing before the fire and after two (2) times a year and he said it would never be a charge after I paid to have it opened? Now the owner who I have been also complaing to many times over the last two (2) years says no the heat and cold broken isnt there fault and wont switch it over even if it was operable since my vehicles out of warranty? It was throughout the whole process? I have three (3) other vehicles this is my Quadra Drive for bad weather and only has 119,miles because its a winter only vehicle? So he said I will make you a great deal on a new one and save you a headache? This has been a long standing back and forth with him and the technician? On phone and in person? I did not receive communication via email untill after 9:the next day when I had posted many reviews immediatly after our conversation on the Dealers site as well as others and then? a gentelman who wouldnt give his name called and said to please remove them? I had not posted anything in past, but now? because I saw no resolution to the promises I was made and the harsh negative way he was treating me I saw no other option for others who may be treated this way and not knowing there not the only onesWithin a few hours a gentelman who wouldnt give his name called and said to take it off? The invoices that they say they sent came thru with an attachment that could not be retrieved? I called and was told they cannot resend and that any tech notes I am searching for once again are only being released thru a subpeona? The way this is being deal with is a shame I trusted the Dealership and the advise of the technicians and beleived I was paying for things I needed and would work? I make good money, gave them many attempts to rectify the situation and now this is about principal and making a business follow thru with what I was promised? My Fiance was there everytime the vehicle went in or I went in to address the issues with *** himself? He will testify in court? My year old son was there as well as my daughter when the fire started leaving the mall located right down the road and witnessed *** in the vehicle telling them to get out and all the smoke that was filling the vehicle? My son will testify if need be as well? I can draw up papers and have a motion immediatly filed with the County Jurisdiction of the Dealership at work? I have been patient and kind and never thought I would be decieved in this manner by Company? I am very unhappy that the actual conversation was turned completely into what he wanted it to be representated as and not actually the true facts of what I had recorded during the minute conversation? I truly appreceate all of the help from the Revdex.com in trying to resolve this complaint
Regards,
*** ***?
?