Computer Exchange

Billed for services not rendered Refuses refund
I was given hotels phone number by our baseball head coach to book for a weekend tournament Called, made my reservation Got confirmation number, no email sent by hotel Tournament was rained out Went onto website to cancel reservation, entered number and said reservation was not valid I called hotel on Friday afternoon May 5th to cancel for Saturday night May 6th They cancelled room with no mention of being billed Another parent phoned me about being billed So I called my credit card company and found out that I was charged on April for $ Called hotel back and asked why I was charged Was told we were under contractI never entered into a contract with hotel other than calling for hotel reservation Was now told that cancellation had to be made by April 19th or no refund would be given?!? Not sure of any hotel that requires an day prior to stay cancellation Total scam Will get lawyer if necessary

Ms. [redacted] is accurate about most of the details concerning her job.On 10/13/2014 one of our technicians went to Ms. [redacted] home and took measurements and other information we needed to perform the work.  That same day Ms. [redacted] was called with the price of$[redacted] and was told a deposit of...

$[redacted] was needed in order to order the glass.  Ms. [redacted] then paid the deposit, leaving a balance of $[redacted] and her job was set for install for 11/14/2014.  On 11/14/14 two of our technicians went to Ms. [redacted] home and installed 5 of the glass units but unfortunately broke the sixth one, thus the term fragile as glass.Ms. [redacted] was called and an appointment was set for 12/10/2014 to install the last glass unit which was done.  In our system we have no notes stating that we need any special tools, but that we were going back to install the last glass unit. If that was the case I am sorry but there are no notes in the system stating anything else. At this time an invoice was generated, of which we have an original. I do not know if an invoice was left or an invoice was mailed but as I stated we have an original invoice.In Febuary our office manger who also does our accounts receivable, stepped down and our new office manager ([redacted]) took over.  In the transition [redacted] located what appeared to be an unpaid invoice covering Ms. [redacted] work.  On March 4th, 2015 [redacted] called Ms. [redacted] asking if she had paid the invoice since it appeared to be unpaid.  Ms. [redacted] was EXTREMELY BELLIGERENT with [redacted] when, all [redacted] was asking was if the bill had been paid and all Ms.[redacted] needed to do was show us a cancelled check or credit card statement.  This same day [redacted] mailed a copy of the invoice.On March 9th [redacted] called Ms. [redacted] since we had not received any communication from her.  Mr. [redacted] asked Ms. [redacted] about the unpaid invoice and Ms. [redacted] immediately started ranting to the point that on several occasions she was asked why she was screaming. Four other people in the office heard this happen.  Mr. [redacted] lowered his voice and tried to talk reasonbly and in a logical manor but Ms. [redacted] decided that using the F_BOMB repeatedly was a better tact to take, than logic and Ms. [redacted] then hung up. At no time was Ms. [redacted] disrespected, subjected to foul language or in any way not treated in a professional manor.As to Ms. [redacted] saying that she was told that under the circumstances she did not owe us anything when she called is just not logical.  What business would ever give away almost $[redacted] of a $[redacted] bill and for what reason, that she was inconvenienced since we had to make another trip back since we had cracked one of our new glass units.  Yes we had to make a return trip to complete the job and I am sorry for that inconvenience, but Ms.[redacted] was NEVER told she did not have a balance to be paidIn conclusion Ms. [redacted] knew she had a bill for the replacement of the 6 glass units in the amount of $[redacted].  Ms. [redacted] agreed to the amount when she gave us the deposit amount of $[redacted] with the balance due being $[redacted].  Even if my office did not send out an invoice then the bill still stands.  If Ms. [redacted] had called our office wishing to clear the matter we would of gladly send her a new invoice or she could of given us a credit card for payment over the phone.Ms. [redacted] bill of $[redacted] still stands and is due for payment.[redacted] R.[redacted]Pickens' Window Service