Computer Guru of Moberly

Complaint: [redacted] I am rejecting this response because:I called Sony myself they informed me that it never takes that long for repair Was also told buy man who runs business that the pshad already been shipped back to his store this was several months ago I was offered by man who runs business a desktop computer I declined offer and said the only way to make it right was to return my PS four and my $or the purchase of a different PS four for me My PS four has been with him since December 24, Sincerely, [redacted]

The PSwas shipped to Sony for repairWe are awaiting the return of the systemCustomer didn't want to wait for the system to return, as it is taking longer than usualWe offered him a replacement system to use until his arrivesPlease advise

Initial Business Response /* (1000, 12, 2015/08/13) */
The computer listed in the complaint has the following history, a summary will follow.
[redacted]
Contact Information
Phone Number:
07/08/2014 3:19 pm [redacted] ( Email Sent )
Description of service requested
1) Data Transfer
2)...

Replace HDD
3) Check for i5 support
07/08/2014 3:19 pm New Ticket by Staff SYSTEM
Ticket created by staff -[redacted] (Email Sent )
07/09/2014 7:16 am [redacted]
Description of service performed
1) Ghosted old hard drive to new hard drive and installed in system.
Upgrade
1) According to Dell the max CPU for G939P Motherboard is i7-720GM Quad Core at 1.6GHz
2) Upgrade Cost: CPU: (New) $179.99 Labor $65
Service is complete
1) All requested services have been completed.
2) You computer is ready for pickup.
3) Like us on facebook: https://www.facebook.com/moberlycomputerguru
Cost
1) Total Due: $100
Thank you for using Computer Guru, If you have any questions feel free to contact us.
Computer Guru Service Center
[redacted]
Moberly, MO XXXXX
XXX-XXX-XXXX
07/09/2014 12:21 pm [redacted]
Status Update
1) Customer ordered processor
2) Parts: $179.99
3) Labor CPU install: $65
4) Labor Ghosting Hard Drive
5) Total Due before we order: $179.99 plus tax
6) Customer made payment of $194.80
[redacted]
Contact Information
Phone Number:
07/14/2014 11:19 am [redacted]
Description of service requested
1) Your part has arrived, please stop by at earliest convenience for installation.
07/14/2014 11:19 am New Ticket by Staff SYSTEM
Ticket created by staff -[redacted] (Email Sent )
08/09/2014 7:16 am [redacted]
Description of service performed
1) Customer dropped off computer for installation.
Diagnostic
1) CPU incompatible with MB BIOS Revision. Unable to FLASH to revision needed.
Estimate
1) No new motherboard available.
2) Used motherboard available, advanced replacement required. Meaning that motherboard is shipped off to vender, they inspect and ship the motherboard needed for you CPU. The standard shipping time is anywhere from 1 to 4 weeks.
3) Cost of the refurbished systemboard is $162.34 plus tax and labor of $65
Ticket created by staff -[redacted] ( Email Sent )
08/10/2014 3:16 9m [redacted]
Customer Payment:
1) $162.34
09/1/2014 11:19 am [redacted] ( Email Sent )
Description of service requested
1) Your part has arrived, please stop by at earliest convenience for installation.
Ticket created by staff -[redacted] ( Email Sent )
09/9/2014 9:09 am [redacted]
1) Customer dropped off computer for service
Diagnostic
1) CPU Failed stress test. CPU replacement warranty in effect.
2) Processor under Dell replacement warranty
Updade
1) Please let us know if you would like us to send processor back for exchange or refund.
Ticket created by staff -[redacted] ( Email Sent )
10/17/2014 9:09 am [redacted]
1) Customer came in expecting computer to be repaired and apologized for not making it in earlier. I explained to customer the problem with the processor which he was not happy about and offered a refund minus shipping and labor costs. The customer agreed to replace the part via dell warranty. We agreed to waive the labor charge for installation of the new processor. Customer paid $108.23 of $230.
Ticket created by staff -[redacted] ( Email Sent )
10/21/2014 11:11 am [redacted]
1) Your part has arrived please drop off computer for part replacement
Ticket created by staff -[redacted] ( Email Sent )
10/28/2014 05:11 pm [redacted]
1) Your part has arrived please drop off computer for part replacement
Ticket created by staff -[redacted] ( Email Sent )
11/14/2014 08:31 pm [redacted]
1) Your part has arrived please drop off computer for part replacement
2) Part return times are about to expire. We need your reply by the 17th to be able to ship back CPU
Ticket created by staff -[redacted] ( Email Sent )
1/14/2015 05:11 pm [redacted]
1) Unable to customer.
2) Amount owed on laptop $127.32
3) Removed CPU for resale and replaced with original CPU to recoup cost. CPU sold for $90
4) Updated total due on laptop $37.32
5) Laptop will remain at shop for 30 days at which time Computer Guru will recycle your system.
Summary
Customer brought computer in for hard drive copy. Services were completed same day. He was offered a processor upgrade which he bought. The processor arrived and the customer dropped off, repairs were completed the same day. The customers board had a defect/damage that required replacement for repair. The board was ordered and installed. The new CPU would not work in the work in the new board due to either defect or damage by original motherboard and was replaced under warranty. The repairs were completed and the end user notified every step of the way via email address [redacted]@hotmail.com. The customer consistently responded via in person several days or weeks later to notification. The laptop to this day has never been picked up. The computer is in working order minus the NEW CPU we sold to recoup costs. We are willing to waive the remainder of the balance. We have already waived considerable labor charges. All time spent contacting Dell multiple times, shipping charges, etc. We believe this is more than fair.
[redacted]
Computer Guru of Moberly

Complaint: [redacted]
I am rejecting this response...

because:I called Sony myself they informed me that it never takes that long for repair.  Was also told buy man who runs business that the ps4 had already been shipped back to his store this was several months ago.  I was offered by man who runs business a desktop computer.  I declined offer and said the only way to make it right was to return my PS four and my $75 or the purchase of a different PS four for me.  My PS four has been with him since December 24, 2015
Sincerely,
[redacted]

The PS4 was shipped to Sony for repair. We are awaiting the return of the system. Customer didn't want to wait for the system to return, as it is taking longer than usual. We offered him a replacement system to use until his arrives. Please advise.