Computer Mart

Customer’s Statement of the Problem: I purchased a case of large tiles - two were damaged.Complaint Product/Service: Granite TilePurchase Date: 5/8/2015Problem Occurred: 5/11/2015Model: Pearl Gray x tileAccount Number: Order Number: [redacted] Talked to Company: 5/11/2015Talked to Company (2nd): 5/18/2015Talked to Company (3rd): 5/25/20_______________________________________________________________________Re...⇄ challenge with this order is the size of the tile and the fragility of the stone.The first order arrived with pieces brokenThe replacement tiles had defective pieces.These order both arrived via UPS.We ordered the replacement tiles to come Common CarrierIt may take a day or longerbut there is less risk that the stone will arrive broken

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
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Customer’s Statement of the Problem: I purchased a case of large tiles - two were damaged.Complaint Background:Product/Service: Granite TilePurchase Date: 5/8/2015Problem Occurred: 5/11/2015Model: Pearl Gray 18 x 18 tileAccount Number: Order Number: [redacted]Talked to...

Company: 5/11/2015Talked to Company (2nd): 5/18/2015Talked to Company (3rd): 5/25/20_________________________________________________________________...⇄ challenge with this order is the size of the tile and the fragility of the stone.The first order arrived with 3 pieces broken. The replacement tiles had 2 defective pieces.These order both arrived via UPS.We ordered the replacement tiles to come Common Carrier. It may take a day or 2 longerbut there is less risk that the stone will arrive broken.