We have e-mailed MsRainbolt with an updated statusUnfortunately, to date, we have not been able to secure the insured's cooperation to confirm the facts of the accident and secure her statement, despite numerousrequests (both in writing and by telephone) We will continue our efforts to secure her cooperation so that we can move forward with Ms [redacted] claimRegards, [redacted] Claims Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [My consent was never given for a new policy to be opened with a different insurance companyMy broker provided me with a document that states that my insurance with (Robert Moreno Insurance) was **ncelled since February 20, The deceleration of my new insurance with All State faxed over to Rober Moreno Insurance lists the [redacted] and Chevy Subarban with full coverage, leaving the Chevy Silverado with liability insuranceI have confirmed my coverage with Allstate, and my coverage is as said aboveThe check of $sent to cover the premium is not what was drafted from my accountFrom February to December over $were drafted from my account by Rober Moreno InsuranceRegards, [redacted] ***
The loss was reported to Robert Moreno Insurance Services on 06/28/and assigned to a liability adjuster and collision adjuster on 06/29/ Both adjusters attempted contact with Ms***l on the date of assignment After inspection, MsM***'s vehicle was deemed a total loss She was notified by the salvage department on 07/05/ The vehicle was released from the shop and pickby the salvage company We received confirmation of the pion 07/11/ The total loss documents were mailed to the insured on 07/17/ On 07/19/17, I had a long telephone conversation with MsM [redacted] regarding the total loss process and addressed many of the concerns raised in her complaint with her on the telephone On 07/24/17, we received the title guarantee from Nissan as well as the signed DMV documents from MsM*** on 07/26/17, we mailed the lienholder and MsM [redacted] their respective payments The total loss was resolved in less than days from notice of loss [redacted] J [redacted] Claims ManagerRobert Moreno Insurance Services
We have e-mailed MsRainbolt with an updated statusUnfortunately, to date, we have not been able to secure the insured's cooperation to confirm the facts of the accident and secure her statement, despite numerousrequests (both in writing and by telephone) We will continue our efforts to secure her cooperation so that we can move forward with Ms [redacted] claimRegards, [redacted] Claims Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [My consent was never given for a new policy to be opened with a different insurance companyMy broker provided me with a document that states that my insurance with (Robert Moreno Insurance) was **ncelled since February 20, The deceleration of my new insurance with All State faxed over to Rober Moreno Insurance lists the [redacted] and Chevy Subarban with full coverage, leaving the Chevy Silverado with liability insuranceI have confirmed my coverage with Allstate, and my coverage is as said aboveThe check of $sent to cover the premium is not what was drafted from my accountFrom February to December over $were drafted from my account by Rober Moreno InsuranceRegards, [redacted] ***
Attached is a copy of our written response
The loss was reported to Robert Moreno Insurance Services on 06/28/and assigned to a liability adjuster and collision adjuster on 06/29/ Both adjusters attempted contact with Ms***l on the date of assignment After inspection, MsM***'s vehicle was deemed a total loss She was notified by the salvage department on 07/05/ The vehicle was released from the shop and pickby the salvage company We received confirmation of the pion 07/11/ The total loss documents were mailed to the insured on 07/17/ On 07/19/17, I had a long telephone conversation with MsM [redacted] regarding the total loss process and addressed many of the concerns raised in her complaint with her on the telephone On 07/24/17, we received the title guarantee from Nissan as well as the signed DMV documents from MsM*** on 07/26/17, we mailed the lienholder and MsM [redacted] their respective payments The total loss was resolved in less than days from notice of loss [redacted] J [redacted] Claims ManagerRobert Moreno Insurance Services