Since our previous response, Ms***'s equipment failed again, and we dutifully ordered more parts, and installed them on over-time hours, still with no charges to Ms*** We had previously provided (2) window unit air conditioners to Ms***, and she still has them installed in her home We will provide a commitment to get an appointment booked with York to evaluate the equipment installation since she has been unsuccessful in getting resolution, and provide Ms [redacted] a copy of the assessment for her files Due to issues of moisture in the crawlspace, we are sure Ms [redacted] will continue to experience equipment failure We did not install used equipment in Ms***'s home, and we contend we are working diligently to ensure Ms***'s comfort and find resolution to her issues from her home's comfort system
I am responding to the message that I received on 8/25/which was sent to me when I called to inform you that I was this complaint should not be closed as resolution is still in progressAlso, thank you for resending the response from Gwyn regarding my initial complaint on 8/4/ I also able to view this response on the Revdex.com complaint Website but was not able to respondBelow is an update on what has occurred since the complaint was initiatedI would appreciate if you can post this in response to Gwyn responseOn 8/9/16, I did receive ONE voicemail from Jeff G [redacted] with Gwyn to give him a call back regarding my complaintI don't recall receiving multiple calls from himI waited to give him a call due to having to deal with the issues of having to stay with a relative while the unit was not working properly during very hot temperatures and just hoping that it would get resolved quickly.Between his message and my calling him back (8/10/- 8/15/16), I had hoped that the problems with my unit would be fixed but they weren't and still are notDuring this time, a technician replaced a part (I think it was the reversing valve) and said that should fix itHe also opened the vents to the crawl space which for some reason were closedHe also installed two window AC units to assist with cooling down the house during the degree or more temperatures The unit still didn't seem to cool the house as it shouldFor example, during the day the temperature was set at degrees but when I returned home at 6/7pm the house temperature would be at or degreesAt night the house would On 8/15, I called Jeff back and he gave me the name and number of the person to contact with Virginia Air Distributors, Inc in the Greensboro officeJeff said that someone from his office had spoken to this person who could assist meWhen I called the person Jeff told me to call, this person had no idea why I was calling so I had to catch him up to speed This person asked to get copies of my extended warranty and wanted proof that I had "labor" included in the warrantyI emailed him a picture of what I had but he still needed more information and asked me to ask for Roger from Gwen to call him with my warranty informationHe said he had left a message for Roger who hadn't called him back This is getting to be ridiculous having to go back and forth between these two companies while also dealing with a unit that is still not working properlyAs of today, 8/27/16, the unit is still not workingThe motor blower went completely out on Mon8/The technician investigated on that evening and told me that the problems seem to stem from too much moisture under my house and that I may need a dehumidifierI checked with two of my neighbors to see if they were having any issues with too much moisture in their crawl spaceI am not sure I need to get this since it has not been a problem with my old unit and I feel that I need to do more research While I've been waiting on the parts to be received, I've had to continue to use the two window units since my AC has not been working for the last daysThankfully, I did not let them remove the units previously when they thought the unit was fixedWhile I do appreciate that the technician at Gwyn are working diligently to resolve these issues each time they occur work, I think there are more extensive problems with the unit itselfIf there are issues with my crawl space that I need to address then I'd like to be aware so I can have that investigated by someone else I would like for York/Virginia Air distributors or a neutral party to review the repair history to the unit to verify that the unit is a new unit and that the initial installation and all repairs were done properly If I needed, I'd be willing to get someone to check my crawl space to see if there is truly a moisture problemIf there is too much moisture then I’d like to find out the cause
Since our previous response, Ms***'s equipment failed again, and we dutifully ordered more parts, and installed them on over-time hours, still with no charges to Ms*** We had previously provided (2) window unit air conditioners to Ms***, and she still has them installed in her home We will provide a commitment to get an appointment booked with York to evaluate the equipment installation since she has been unsuccessful in getting resolution, and provide Ms [redacted] a copy of the assessment for her files Due to issues of moisture in the crawlspace, we are sure Ms [redacted] will continue to experience equipment failure We did not install used equipment in Ms***'s home, and we contend we are working diligently to ensure Ms***'s comfort and find resolution to her issues from her home's comfort system
I am responding to the message that I received on 8/25/which was sent to me when I called to inform you that I was this complaint should not be closed as resolution is still in progressAlso, thank you for resending the response from Gwyn regarding my initial complaint on 8/4/ I also able to view this response on the Revdex.com complaint Website but was not able to respondBelow is an update on what has occurred since the complaint was initiatedI would appreciate if you can post this in response to Gwyn responseOn 8/9/16, I did receive ONE voicemail from Jeff G [redacted] with Gwyn to give him a call back regarding my complaintI don't recall receiving multiple calls from himI waited to give him a call due to having to deal with the issues of having to stay with a relative while the unit was not working properly during very hot temperatures and just hoping that it would get resolved quickly.Between his message and my calling him back (8/10/- 8/15/16), I had hoped that the problems with my unit would be fixed but they weren't and still are notDuring this time, a technician replaced a part (I think it was the reversing valve) and said that should fix itHe also opened the vents to the crawl space which for some reason were closedHe also installed two window AC units to assist with cooling down the house during the degree or more temperatures The unit still didn't seem to cool the house as it shouldFor example, during the day the temperature was set at degrees but when I returned home at 6/7pm the house temperature would be at or degreesAt night the house would On 8/15, I called Jeff back and he gave me the name and number of the person to contact with Virginia Air Distributors, Inc in the Greensboro officeJeff said that someone from his office had spoken to this person who could assist meWhen I called the person Jeff told me to call, this person had no idea why I was calling so I had to catch him up to speed This person asked to get copies of my extended warranty and wanted proof that I had "labor" included in the warrantyI emailed him a picture of what I had but he still needed more information and asked me to ask for Roger from Gwen to call him with my warranty informationHe said he had left a message for Roger who hadn't called him back This is getting to be ridiculous having to go back and forth between these two companies while also dealing with a unit that is still not working properlyAs of today, 8/27/16, the unit is still not workingThe motor blower went completely out on Mon8/The technician investigated on that evening and told me that the problems seem to stem from too much moisture under my house and that I may need a dehumidifierI checked with two of my neighbors to see if they were having any issues with too much moisture in their crawl spaceI am not sure I need to get this since it has not been a problem with my old unit and I feel that I need to do more research While I've been waiting on the parts to be received, I've had to continue to use the two window units since my AC has not been working for the last daysThankfully, I did not let them remove the units previously when they thought the unit was fixedWhile I do appreciate that the technician at Gwyn are working diligently to resolve these issues each time they occur work, I think there are more extensive problems with the unit itselfIf there are issues with my crawl space that I need to address then I'd like to be aware so I can have that investigated by someone else I would like for York/Virginia Air distributors or a neutral party to review the repair history to the unit to verify that the unit is a new unit and that the initial installation and all repairs were done properly If I needed, I'd be willing to get someone to check my crawl space to see if there is truly a moisture problemIf there is too much moisture then I’d like to find out the cause