Computer & Networking Technologies, Ltd.

First of all there is nothing deceptive about what we doWe are very upfront with every customer we deal withThis particular customer has a vehicle to trade in that she owes a large sum of money on still, as compared to its current valueWe did not tell her we could not finance her or help her
in any wayWe advised that because of her inequity in her trade it would be difficult to get the banks to finance that and the money needed to purchase the vehicle she wanted, with out any cash from her to offset what she owedAlso customer is specific on type of vehicle she will accept and a specific payment she needs to be atWe will gladly try to help her get into a new vehicle, because of her unique situation she will need to be a little flexible

Complaint Information: On January 15, 2016, Mr*** brought his Toyota *** ** Charles Toyota to have it diagnosed, Mr*** told us the vehicle was overheating and stated that it had a fluid leak at the rear of the engineOur Toyota Certified Master Diagnostic Technician
performed a few tests to determine the condition of the engineHe noticed the vehicle was not running at 100%The vehicle had an antifreeze leak and the fluid level was low as wellOur Toyota Certified Master Diagnostic Technician also performed a block test to determine if the engine head gasket was no good and allowing antifreeze to run into the cylinders, where it will cause engine damageThe test performed determines if there is carbon monoxide mixed with the antifreezeThe test confirmed the head gasket was no good and allowed antifreeze into the engine cylinders and caused engine damageThis test requires some mechanical time; therefore the Technician is paid for his time spent diagnosing the vehicleMr*** declined any further repairs at that time