Computer Troubleshooters

Initial Business Response / [redacted] (1000, 5, 2017/01/09) */ [redacted] 1.Dec 23rd+Dec 26/2016- the pickup address and the drop off location, which mall did you want to go to? If possible the cab#, permit#, license#, type/model/color of the cab you took The day and time you lodged the complaint to dispatch and was it a male or female you spoke with? The actions you are describing regarding our drivers behavior are totally against our policiesWe would love to have this issue resolved as much as the customer as we do not tolerate this type of behavior from our drivers[redacted] We have a strict policy here to follow up on complaints from customersOur dispatchers must follow a process to funnel the complaints to myself so I can follow up on themI did not receive a complaint in regards to these incidents and eager to find out more about these incidents to resolve these issues with this customer If we can verify the validity of this complaint we would certainly entertain refund the customer their full fareWe checked the lost and found and there was no money turned in from the dates listed above Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/01/09) */
[redacted]
1.Dec 23rd+Dec 26/2016- the pickup...

address and the drop off location, which mall did you want to go to?
2. If possible the cab#, permit#, license#, type/model/color of the cab you took.

3. The day and time you lodged the complaint to dispatch and was it a male or female you spoke with?
The actions you are describing regarding our drivers behavior are totally against our policies. We would love to have this issue resolved as much as the customer as we do not tolerate this type of behavior from our drivers.[redacted]
We have a strict policy here to follow up on complaints from customers. Our dispatchers must follow a process to funnel the complaints to myself so I can follow up on them. I did not receive a complaint in regards to these incidents and eager to find out more about these incidents to resolve these issues with this customer.
If we can verify the validity of this complaint we would certainly entertain refund the customer their full fare. We checked the lost and found and there was no money turned in from the dates listed above.
Initial Consumer Rebuttal /* (2000, 7, 2017/01/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)