Revdex.com, Please close this complaint as resolvedCustomer came into our office and we both spoke to make an agreement to settle this matterWe have agreed to replace his computer yesterday morningOriginal computer he brought in was non-repairable due to motherboard damageCustomer did AGREE with our proposed solution in getting him a replacement at no extra costWe are in process of getting this resolved with customerWe ask customer to allow 1-weeks to get this completely resolved As far as the other allegations in this complaint, we do want to get some facts straight, customer claims our office is messThat is NOT true, we have moved to bigger office in August which has made our suite more organized, we are still constructing some things inside, so yes there is still some items related to that laying aroundIn response to customer's statement of not recommending this place for repairs, we do want to add we have been in business for years as of September, and have had many customers come through our doors with a 99% satisfaction rateWe understand in any business there not a such thing as universal satisfactionWe look forward to resolving this issue with the customer within time-frame above and we will be in contact
Revdex.com, Please close this complaint as resolved. Customer came into our office and we both spoke to make an agreement to settle this matter. We have agreed to replace his computer yesterday morning. Original computer he brought in was non-repairable due to motherboard damage. Customer did AGREE...
with our proposed solution in getting him a replacement at no extra cost. We are in process of getting this resolved with customer. We ask customer to allow 1-2 weeks to get this completely resolved. As far as the other allegations in this complaint, we do want to get some facts straight, customer claims our office is mess. That is NOT true, we have moved to bigger office in August which has made our suite more organized, we are still constructing some things inside, so yes there is still some items related to that laying around. In response to customer's statement of not recommending this place for repairs, we do want to add we have been in business for 6 years as of September, and have had many customers come through our doors with a 99% satisfaction rate. We understand in any business there not a such thing as universal satisfaction. We look forward to resolving this issue with the customer within time-frame above and we will be in contact.
Revdex.com, Please close this complaint as resolvedCustomer came into our office and we both spoke to make an agreement to settle this matterWe have agreed to replace his computer yesterday morningOriginal computer he brought in was non-repairable due to motherboard damageCustomer did AGREE with our proposed solution in getting him a replacement at no extra costWe are in process of getting this resolved with customerWe ask customer to allow 1-weeks to get this completely resolved As far as the other allegations in this complaint, we do want to get some facts straight, customer claims our office is messThat is NOT true, we have moved to bigger office in August which has made our suite more organized, we are still constructing some things inside, so yes there is still some items related to that laying aroundIn response to customer's statement of not recommending this place for repairs, we do want to add we have been in business for years as of September, and have had many customers come through our doors with a 99% satisfaction rateWe understand in any business there not a such thing as universal satisfactionWe look forward to resolving this issue with the customer within time-frame above and we will be in contact
Revdex.com, Please close this complaint as resolved. Customer came into our office and we both spoke to make an agreement to settle this matter. We have agreed to replace his computer yesterday morning. Original computer he brought in was non-repairable due to motherboard damage. Customer did AGREE...
with our proposed solution in getting him a replacement at no extra cost. We are in process of getting this resolved with customer. We ask customer to allow 1-2 weeks to get this completely resolved. As far as the other allegations in this complaint, we do want to get some facts straight, customer claims our office is mess. That is NOT true, we have moved to bigger office in August which has made our suite more organized, we are still constructing some things inside, so yes there is still some items related to that laying around. In response to customer's statement of not recommending this place for repairs, we do want to add we have been in business for 6 years as of September, and have had many customers come through our doors with a 99% satisfaction rate. We understand in any business there not a such thing as universal satisfaction. We look forward to resolving this issue with the customer within time-frame above and we will be in contact.