ComputerFox, Inc.

Review: I PURCHASED A SLIGHTLY USED BUT DEFINITELY 'BEAT UP' [redacted] LAPTOP COMPUTER FOR APPROX. $245. OVER THE XMAS HOLIDAYS BUT IT NEVER WORKED RIGHT.FIRST, THE COMPANY WOULDN'T RETURN MY CALLS! THIS COMPUTER MODEL WAS STRIPPED IN EVERY WAY - THE WIFI WASN'T WORKING, THE DVD WAS STRIPPED AND NOT WORKING, COMPUTER HAD A VIRUS AND THERE WERE PRIVATE/PERSONAL LETTERS LEFT OVER FROM FORMER CLIENT/OWNER OF THEIRS. THE CORD HAD A BREAK IN IT AND CRACKLED UPON USING IT FROM ELECTRIC CURRENTS! NOT FUNNY & NOT FAIR. I OWNED SEVERAL LAPTOPS IN THE FUTURE AND EACH ONE WAS NEW. AFTER ALMOST FOUR WEEKS OF NOT RECEIVING A RETURN CALL (WHICH, FUNNY, IS EXACTLY THE SAME AMOUNT OF TIME AS A RETURN GUARANTEE IS OFFERED), I BROUGHT THE LAPTOP BACK TO NORWALK. THEY WERE VERY NICE BUT I WAS OVERCHARGED ANOTHER $35.00 FOR A QUICK LOOK TO FIX THE WIFI & DVD PLAYER - WHY? COMPUTER NEVER WORKED RIGHT & VIRUS EATING AT MY EMAILS AND I WAS FORCED TO RETURN IT AND NORWALK COMPUTER FOX THREATENED TO CALL POLICE ON ME! WHY? SO UNPROFESSIONAL. SO, I SPOKE TO THE MILFORD SUBFIRM WHO OFFERED ME $50.00 AS A RETURN. WHERE IS IT, PLEASE? NOT FAIR! THEY STINK.

Product_Or_Service: [redacted] 'SLIGHTLY'' USED LAPTOP

Desired Settlement: HOW ABOUT MY MONEY BACK? THEY SOLD ME FAULTY EQUIPMENT AND I'M FURIOUS AND I THINK THE OWNER/OPERATOR OF THE NORWALK FACILITY SHOULD BE THROWN OUT. NICE ENOUGH IN PERSON OR OVER PHONE (ESPECIALLY OVER PHONE) BUT EVIL SPEAKS IN STRANGE TONGUES AND, I'M AFRAID TO APPROACH THEM. MILFORD APOLOGIZED PROFUSELY/NICELY, BUT HOW ABOUT KEEPING YOUR PROMISE TO ME, PLEASE TO BE FAIR?HOWEVER, I FEEL THE QUALITY OF CUSTOMER SERVICE HAS TO BE LIFTED AND GUARANTEES OFFERED WITHOUT LIES.

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

Ms. [redacted]'s complaint was received by our office on June 21, 2013. We have investigated this matter and reached the following conclusion. Ms. [redacted] did purchase a laptop from the Norwalk ComputerFox, the complaint was sent to the Milford ComputerFox. Mr. [redacted] did speak to Ms. [redacted] and explained to her that each ComputerFox is independently owned and operated. The Norwalk ComputerFox is Owned and operated by [redacted]. Her complain should be directed to Mr. [redacted] for an answer as we have advised Ms. [redacted] on the telephone. The Milford ComputerFox offered to purchase her laptop for $50.00, as a general over the phone purchase estimate, however, this is just an estimate it may be worth much more. We have not seen it. Since then a year has passed and the laptop value would have to be reassessed if she wishes to sell it. We also cannot comment on her alleged police involvement as we have no information on why the police may or may not have been called.