.we[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that this is the second time that we agreed to have them come out to our houseThe first time the man claimed he was sick the second time he did not call or come He was the same man that did the poor work in the first placeHe also lied to Melissa claiming that he scraped our doors, no one ever scraped our doorsSo we will see what they do this time Because we will have to spend so much more money to fix things, they messed up, we are prepared to take legal action in this caseOur family attyadvised us to try and work this thing out, if not we are to contact him Hopefully these people will do the right thing and get their selves togetherIn view of the way this company responded to our complaint , we will never ever use this company again and I will discourage others from using them Regards, [redacted] ***
From: Melissa K***Date: Mon, Aug 24, at 12:PMSubject: Jan Hall - [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] , I reached out to [redacted] again last weekWe agreed to send out a different technician to re-scrape and paint the door for herI hope this will satisfy her and we could then close this caseIt is our aim to please our clientsThanks for following up with me, [redacted] Our technician will be at her residence Friday morningBest Regards, Melissa K***Jeeves Handyman ServicesCustomer Service Team [redacted] ***www.jeeveshandyman.com
To Whom It May Concern:It is regrettable that this happenedOur technicians and our company services a very wide areaOn a given day, they travel to many different destinationsOn that day, he was coming from Beltsville, MD to be specificWe always have a cancellation fee when the customer does not call to advise us of the issueThis is just to cover the technician's time and gasThey are real people driving out in the real world and make many stops within a dayHe actually waited for well over an hour at your homeIt was the General Manager of the company himself who you originally spoke with and he was sure you said you would be there.I am adjusting your no-show fee to the standard $50.00; but it is our standardIt is only fair to our technicians and the people who work hard in the office scheduling and making everything happenWe are a small, local businessThese types of things matter.Again, I am sorry that this escalatedI will be in contact with you directly to address the next stepThank you, and hopefully you will choose to use us again in the futureI hope you have healed well.Melissa K***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.S. We received a call from the company, but we werenot in and a message was left on 8/2/we returned the call, they not in we left a messagealso we have responded to their e-mail to come out to the home to see the work will stay in touch until this is resolved. thank you ***
.we[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that this is the second time that we agreed to have them come out to our houseThe first time the man claimed he was sick the second time he did not call or come. He was the same man that did the poor work in the first placeHe also lied to Melissa claiming that he scraped our doors, no one ever scraped our doorsSo we will see what they do this time. Because we will have to spend so much more money to fix things, they messed up, we are prepared to take legal action in this caseOur family attyadvised us to try and work this thing out, if not we are to contact him. Hopefully these people will do the right thing and get their selves togetherIn view of the way this company responded to our complaint , we will never ever use this company again and I will discourage others from using them.
Regards,
*** ***
To Whom It May Concern:I apologize for the time it took to respondWe had a change of staffWe will research and respond to the customer right away.Sincerely,Melissa K***
When we schedule our jobs we tell every customer that our rate is $PER HOUR always with a two hour minimumThe job is based on time and materialsWe go based on a script that we recite for numerous customers every dayThe customer must have been confused in thinking that it was a flat rate of
$for the entire job which is not the caseOnce the technician came out to see the job, he informed the customer that it would be about hours of work totaling $The customer declined having the work doneSo we left
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Jeeves Handyman did NOT return my HOT shower water coming out as it did prior to their visit Please note, Jeeves Handyman has been to my house at least four times in recent months on service calls I have NEVER called in and asked for a correction The company can attest to me calling Jeeves and using their services In fact, the company has acknowledged in the attached response to this complaint I called back due to my son complaining NO hot water After another guest told me NO hot water from that same single-handled shower, I called Jeeves to correct the problem However, I have hot water in the two additional *** single-handled showers when I turn them on On August 1, when Boeis R*** came to fix the shower, it is NOT completely fixed by himI have the work order and cancel check # MrBoeis fixed the water from continuous running Boeis accomplished this by replacing the *** internal cartridge inside the wall that controls hot and cold tub water AND hot and cold shower water When lifting the lever for the shower, NO, repeat absolutely NO hot water comes out since Boeis repaired the value Prior to him coming out, there was HOT water each and every day from this shower! These cartridge are internal or inside the pipes of the bath wall I try to resolve my customer complaint with Mark, Supervisor of Technicians, but he was extremely rude, unprofessional and condensing I was shock how it talked to me He said it does work!! I try to explain to him, yes the tub water works but there is NO hot water from Boeis' initial visit when taking a shower Boeis replaced the *** single handle cartridge inside the wall, Boeis is responsible for ensuring HOT water is continuous from the shower as well as the tub And this has NOT happen Yes, I told the company the tub water works but NOT the shower water This is my second call to ask you to FIX the HOT water coming from the shower Your handyman representative installed the cartridge incorrectly or something could be blocking the hot water Revdex.com, I had no problem getting hot water prior to Jeeves visit from the tub and shower Due to Mark's rudeness and consistently suggesting, call another plumber, we will not come back for free Its best for you to call someone else per Mark I said may I speak to your supervisor Mark stated, call back Monday morning to speak to the boss We can offer you percent discount only I said this is unacceptable the job is not fixed properly So I called back on Monday afternoon and first spoke to the female secretary (I believe Brittney) She said all their work is under warranty She passed the phone to Mark, I asked Mark can I speak with his boss as you asked me to call back? He stated, I explained the situation to the manager and he agrees with me Call someone else, MsHenderson Once again, I asked Mark, WHY should I call another plumber when I have paid you in full? My check #*** didn't bounce! My check #*** to your company has not bounce either So I pay my bills and expect proper service I am reporting to you the shower HOT water does not work I have a warranty per the secretary and the previous maintenance men that have performed services at my house. Mark said NO, she was wrong, we don't warranty our work Revdex.com, please have JEEVES return percent of the $or $to me due to shower water NOT fixed From about August 1, to October 15, its only been two months, Mark is very unprofessional and over board I have paid Jeeves Handyman yet to date, a problem on their work exists in my house The *** internal cartridge inside the wall was not turned corrected or something is BLOCKING it to ensure HOT water comes out when the shower lever is raised Please refund me percent of my funds as soon as possible
Regards,
*** ***
*** ***,Please be assured that it is not our practice to up-sell or "gouge" our customersI spoke personally with the technician who originally came out to do the job, while he was on siteHe had tried his best to do the job for you, but it was just too much for one personAs you stated, you did end up having a 2-man team to complete the job for youI believe everything that happened after that first visit was unfortunately a series of miscommunication and misunderstandingsFor larger jobs, we do quote flat rates for the laborThis always works in the customer's favor.Regardless, I really am sorry that this left a bad taste in your mouthSometimes from here in the office it is difficult to gauge the scope of actual workPlease understand thisWe are a small business that have been around for quite a while! We do not benefit from harming our customersWe are glad you got your job finished and are happySee attached photo, for reference, from the original technician who tried his best to get this done for you.Sincerely,Melissa K***
As previously stated, the ***'s remarked that the father was assisting Bob with the ceiling tilesTheir claim that Bob just showed up , immediately left to get materials and never returned is incorrect and does not support what they told customer service rep Stephanie during their first conversationThere is also a flaw in the most recent rejection to the claim because they claim that we did not show for the appointment on the 28th, when they, themselves, canceled the appointmentThe balance due to the ***'s has been discounted a generous amount and the attached invoice reflects the amount that is expected of themPlease call the office with a form of paymentWe will pursue legal action if balance is not received by the 30th of AprilThank you
From: Melissa K***Date: Mon, Aug 24, at 12:PMSubject: Jan Hall - ***To: ***@myRevdex.com.orgDear *** ***, I reached out to *** *** again last weekWe agreed to send out a different technician to re-scrape and paint the door for herI hope this will satisfy her and we could then close this caseIt is our aim to please our clientsThanks for following up with me, *** *** Our technician will be at her residence Friday morning. Best Regards, Melissa K***Jeeves Handyman ServicesCustomer Service Team*** *** *** *** ***www.jeeveshandyman.com
Dear Sir/Madam:We were aware of this situationThe job was a tricky one, and the customer was refusing to pay for the technician to take his time and careHe demanded it be completed within a certain time frame, and we did our best to obligeI will confer with the technician and see what
adjustments we can make to the invoiceI will send a response by Monday afternoon.Thanks for your consideration!Melissa K***
I am rejecting this response because it is inaccurate and basically a fabrication to minimize there exposureI was not confusedI didn't think the cost was $for the entire jobActually I assumed it would be a to hour job at $per hourThe contractor on site based his $flat fee on the number of extra workers he had not how long the job would takeAdditionally, he just pushed the flat fee or he couldn't do the workAgain, just gougingIncidentally, I had the fence job completed by another companyIt took about hours with peopleSo how would people take hours? Once again, a company trying to take advantage of the consumer.Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Bob was not at my home for four hours, and I do not know how you determined this amountThe 3/28/appointment was not kept because Bob did not show up, and Jeeves called that same day indicating the same
Please pass this information to the owner
Mark G*** for revision
Thank you
Date: Mon, Apr 3, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I'm pleased to let you know that Jeeves Handyman and I have resolved the issues regarding their 3/and 3/work at my house. *** ***
To Whom It May Concern:It is regrettable that this happenedOur technicians and our company services a very wide areaOn a given day, they travel to many different destinationsOn that day, he was coming from Beltsville, MD to be specificWe always have a cancellation fee when the customer does
not call to advise us of the issueThis is just to cover the technician's time and gasThey are real people driving out in the real world and make many stops within a dayHe actually waited for well over an hour at your homeIt was the General Manager of the company himself who you originally spoke with and he was sure you said you would be there.I am adjusting your no-show fee to the standard $50.00; but it is our standardIt is only fair to our technicians and the people who work hard in the office scheduling and making everything happenWe are a small, local businessThese types of things matter.Again, I am sorry that this escalatedI will be in contact with you directly to address the next stepThank you, and hopefully you will choose to use us again in the futureI hope you have healed well.Melissa K***
To Whom It May Concern:In response to *** ***'s complaint, we do say that we completed the job to satisfaction and our best standardShe did call in to the office days after the service was completed to say that the hot water was not workingWe scheduled a free of charge service call for
her, but before the date of the service call came she had called us back to cancel this appointmentShe assured us that she was mistaken (her son had told her bad information) and that everything was working perfectlyWe have documentation of thisWe are prepared to come to the house to fix the problem she is having, but this is a separate issue to the original jobWe offered a 25% discount on any labor we perform for her. Please let me know if you have any questions or further concerns, thanks!Sincerely,Melissa K***
Thank you for submitting this informationPlease find your updated invoice attached to this messageOur technician spent hours at your home completing work for youThe project was not entirely completed at the first appointment and additional time was scheduledThe customer expressed concern
that the project was taking longer than they originally anticipatedIn return, Customer Service offered to apply a coupon towards the job and during the same phone call the continuation appointment was scheduled. The day of the return visit, *** cancelled the appointment, which is why the job was not fully completedThe ***'s are still held responsible for the time our technician spent at their property during the first visitPlease review the attached, revised invoice and submit your payment to the officeThank you
.we[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that this is the second time that we agreed to have them come out to our houseThe first time the man claimed he was sick the second time he did not call or come He was the same man that did the poor work in the first placeHe also lied to Melissa claiming that he scraped our doors, no one ever scraped our doorsSo we will see what they do this time Because we will have to spend so much more money to fix things, they messed up, we are prepared to take legal action in this caseOur family attyadvised us to try and work this thing out, if not we are to contact him Hopefully these people will do the right thing and get their selves togetherIn view of the way this company responded to our complaint , we will never ever use this company again and I will discourage others from using them Regards, [redacted] ***
From: Melissa K***Date: Mon, Aug 24, at 12:PMSubject: Jan Hall - [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] , I reached out to [redacted] again last weekWe agreed to send out a different technician to re-scrape and paint the door for herI hope this will satisfy her and we could then close this caseIt is our aim to please our clientsThanks for following up with me, [redacted] Our technician will be at her residence Friday morningBest Regards, Melissa K***Jeeves Handyman ServicesCustomer Service Team [redacted] ***www.jeeveshandyman.com
To Whom It May Concern:It is regrettable that this happenedOur technicians and our company services a very wide areaOn a given day, they travel to many different destinationsOn that day, he was coming from Beltsville, MD to be specificWe always have a cancellation fee when the customer does not call to advise us of the issueThis is just to cover the technician's time and gasThey are real people driving out in the real world and make many stops within a dayHe actually waited for well over an hour at your homeIt was the General Manager of the company himself who you originally spoke with and he was sure you said you would be there.I am adjusting your no-show fee to the standard $50.00; but it is our standardIt is only fair to our technicians and the people who work hard in the office scheduling and making everything happenWe are a small, local businessThese types of things matter.Again, I am sorry that this escalatedI will be in contact with you directly to address the next stepThank you, and hopefully you will choose to use us again in the futureI hope you have healed well.Melissa K***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.S. We received a call from the company, but we werenot in and a message was left on 8/2/we returned the call, they not in we left a messagealso we have responded to their e-mail to come out to the home to see the work will stay in touch until this is resolved. thank you ***
.we[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that this is the second time that we agreed to have them come out to our houseThe first time the man claimed he was sick the second time he did not call or come. He was the same man that did the poor work in the first placeHe also lied to Melissa claiming that he scraped our doors, no one ever scraped our doorsSo we will see what they do this time. Because we will have to spend so much more money to fix things, they messed up, we are prepared to take legal action in this caseOur family attyadvised us to try and work this thing out, if not we are to contact him. Hopefully these people will do the right thing and get their selves togetherIn view of the way this company responded to our complaint , we will never ever use this company again and I will discourage others from using them.
Regards,
*** ***
To Whom It May Concern:I apologize for the time it took to respondWe had a change of staffWe will research and respond to the customer right away.Sincerely,Melissa K***
When we schedule our jobs we tell every customer that our rate is $PER HOUR always with a two hour minimumThe job is based on time and materialsWe go based on a script that we recite for numerous customers every dayThe customer must have been confused in thinking that it was a flat rate of
$for the entire job which is not the caseOnce the technician came out to see the job, he informed the customer that it would be about hours of work totaling $The customer declined having the work doneSo we left
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Jeeves Handyman did NOT return my HOT shower water coming out as it did prior to their visit Please note, Jeeves Handyman has been to my house at least four times in recent months on service calls I have NEVER called in and asked for a correction The company can attest to me calling Jeeves and using their services In fact, the company has acknowledged in the attached response to this complaint I called back due to my son complaining NO hot water After another guest told me NO hot water from that same single-handled shower, I called Jeeves to correct the problem However, I have hot water in the two additional *** single-handled showers when I turn them on On August 1, when Boeis R*** came to fix the shower, it is NOT completely fixed by himI have the work order and cancel check # MrBoeis fixed the water from continuous running Boeis accomplished this by replacing the *** internal cartridge inside the wall that controls hot and cold tub water AND hot and cold shower water When lifting the lever for the shower, NO, repeat absolutely NO hot water comes out since Boeis repaired the value Prior to him coming out, there was HOT water each and every day from this shower! These cartridge are internal or inside the pipes of the bath wall I try to resolve my customer complaint with Mark, Supervisor of Technicians, but he was extremely rude, unprofessional and condensing I was shock how it talked to me He said it does work!! I try to explain to him, yes the tub water works but there is NO hot water from Boeis' initial visit when taking a shower Boeis replaced the *** single handle cartridge inside the wall, Boeis is responsible for ensuring HOT water is continuous from the shower as well as the tub And this has NOT happen Yes, I told the company the tub water works but NOT the shower water This is my second call to ask you to FIX the HOT water coming from the shower Your handyman representative installed the cartridge incorrectly or something could be blocking the hot water Revdex.com, I had no problem getting hot water prior to Jeeves visit from the tub and shower Due to Mark's rudeness and consistently suggesting, call another plumber, we will not come back for free Its best for you to call someone else per Mark I said may I speak to your supervisor Mark stated, call back Monday morning to speak to the boss We can offer you percent discount only I said this is unacceptable the job is not fixed properly So I called back on Monday afternoon and first spoke to the female secretary (I believe Brittney) She said all their work is under warranty She passed the phone to Mark, I asked Mark can I speak with his boss as you asked me to call back? He stated, I explained the situation to the manager and he agrees with me Call someone else, MsHenderson Once again, I asked Mark, WHY should I call another plumber when I have paid you in full? My check #*** didn't bounce! My check #*** to your company has not bounce either So I pay my bills and expect proper service I am reporting to you the shower HOT water does not work I have a warranty per the secretary and the previous maintenance men that have performed services at my house. Mark said NO, she was wrong, we don't warranty our work Revdex.com, please have JEEVES return percent of the $or $to me due to shower water NOT fixed From about August 1, to October 15, its only been two months, Mark is very unprofessional and over board I have paid Jeeves Handyman yet to date, a problem on their work exists in my house The *** internal cartridge inside the wall was not turned corrected or something is BLOCKING it to ensure HOT water comes out when the shower lever is raised Please refund me percent of my funds as soon as possible
Regards,
*** ***
*** ***,Please be assured that it is not our practice to up-sell or "gouge" our customersI spoke personally with the technician who originally came out to do the job, while he was on siteHe had tried his best to do the job for you, but it was just too much for one personAs you stated, you did end up having a 2-man team to complete the job for youI believe everything that happened after that first visit was unfortunately a series of miscommunication and misunderstandingsFor larger jobs, we do quote flat rates for the laborThis always works in the customer's favor.Regardless, I really am sorry that this left a bad taste in your mouthSometimes from here in the office it is difficult to gauge the scope of actual workPlease understand thisWe are a small business that have been around for quite a while! We do not benefit from harming our customersWe are glad you got your job finished and are happySee attached photo, for reference, from the original technician who tried his best to get this done for you.Sincerely,Melissa K***
As previously stated, the ***'s remarked that the father was assisting Bob with the ceiling tilesTheir claim that Bob just showed up , immediately left to get materials and never returned is incorrect and does not support what they told customer service rep Stephanie during their first conversationThere is also a flaw in the most recent rejection to the claim because they claim that we did not show for the appointment on the 28th, when they, themselves, canceled the appointmentThe balance due to the ***'s has been discounted a generous amount and the attached invoice reflects the amount that is expected of themPlease call the office with a form of paymentWe will pursue legal action if balance is not received by the 30th of AprilThank you
From: Melissa K***Date: Mon, Aug 24, at 12:PMSubject: Jan Hall - ***To: ***@myRevdex.com.orgDear *** ***, I reached out to *** *** again last weekWe agreed to send out a different technician to re-scrape and paint the door for herI hope this will satisfy her and we could then close this caseIt is our aim to please our clientsThanks for following up with me, *** *** Our technician will be at her residence Friday morning. Best Regards, Melissa K***Jeeves Handyman ServicesCustomer Service Team*** *** *** *** ***www.jeeveshandyman.com
Dear Sir/Madam:We were aware of this situationThe job was a tricky one, and the customer was refusing to pay for the technician to take his time and careHe demanded it be completed within a certain time frame, and we did our best to obligeI will confer with the technician and see what
adjustments we can make to the invoiceI will send a response by Monday afternoon.Thanks for your consideration!Melissa K***
I am rejecting this response because it is inaccurate and basically a fabrication to minimize there exposureI was not confusedI didn't think the cost was $for the entire jobActually I assumed it would be a to hour job at $per hourThe contractor on site based his $flat fee on the number of extra workers he had not how long the job would takeAdditionally, he just pushed the flat fee or he couldn't do the workAgain, just gougingIncidentally, I had the fence job completed by another companyIt took about hours with peopleSo how would people take hours? Once again, a company trying to take advantage of the consumer.Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Bob was not at my home for four hours, and I do not know how you determined this amountThe 3/28/appointment was not kept because Bob did not show up, and Jeeves called that same day indicating the same
Please pass this information to the owner
Mark G*** for revision
Thank you
Date: Mon, Apr 3, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I'm pleased to let you know that Jeeves Handyman and I have resolved the issues regarding their 3/and 3/work at my house. *** ***
To Whom It May Concern:It is regrettable that this happenedOur technicians and our company services a very wide areaOn a given day, they travel to many different destinationsOn that day, he was coming from Beltsville, MD to be specificWe always have a cancellation fee when the customer does
not call to advise us of the issueThis is just to cover the technician's time and gasThey are real people driving out in the real world and make many stops within a dayHe actually waited for well over an hour at your homeIt was the General Manager of the company himself who you originally spoke with and he was sure you said you would be there.I am adjusting your no-show fee to the standard $50.00; but it is our standardIt is only fair to our technicians and the people who work hard in the office scheduling and making everything happenWe are a small, local businessThese types of things matter.Again, I am sorry that this escalatedI will be in contact with you directly to address the next stepThank you, and hopefully you will choose to use us again in the futureI hope you have healed well.Melissa K***
To Whom It May Concern:In response to *** ***'s complaint, we do say that we completed the job to satisfaction and our best standardShe did call in to the office days after the service was completed to say that the hot water was not workingWe scheduled a free of charge service call for
her, but before the date of the service call came she had called us back to cancel this appointmentShe assured us that she was mistaken (her son had told her bad information) and that everything was working perfectlyWe have documentation of thisWe are prepared to come to the house to fix the problem she is having, but this is a separate issue to the original jobWe offered a 25% discount on any labor we perform for her. Please let me know if you have any questions or further concerns, thanks!Sincerely,Melissa K***
Thank you for submitting this informationPlease find your updated invoice attached to this messageOur technician spent hours at your home completing work for youThe project was not entirely completed at the first appointment and additional time was scheduledThe customer expressed concern
that the project was taking longer than they originally anticipatedIn return, Customer Service offered to apply a coupon towards the job and during the same phone call the continuation appointment was scheduled. The day of the return visit, *** cancelled the appointment, which is why the job was not fully completedThe ***'s are still held responsible for the time our technician spent at their property during the first visitPlease review the attached, revised invoice and submit your payment to the officeThank you