The customer continued to request a refund, when he called me and requested this again, I told him at this point he should probably take it to a Nissan dealer to see if it was something other than the OEM sensor that we replaced that would be warranty, or something we missed, I never heard back from the customer to see what the outcome was.
choice for a rebuilt was about $750 more than I could have gotten from Aamco here in Atlanta. I was grossly overt charged and my problem is not that these transmissions have failed but that they have NOT provided a replacement of the failed trans in over 5 weeks, that is what my problem is!!!!!!! What don't they understand about that???? What is their answer to that, where is the customer service? Also what is their answer to why when I call them to find out what is happening with the replacement they will not even answer the phone? That is good customer service. I don't care whether this was the good solution or not but when you pay $5158.25 you would think that should buy you something. Also they did not advise me against it, they only offered alternatives.
Regards,
[redacted]
To whom it may concern:Mr. [redacted]r brought his 2012 Nissan Versa with 49,547 miles to our Mandeville location on 7/19/2016 with a "check engine light on". We scanned the Engine control module and found code P002A. After performing more detailed diagnostics we determined that the Air fuel ration...
sensor was reading incorrectly and causing the failure. We replaced the sensor with a OEM replacement part from Nissan as authorized by Mr. [redacted]r. This repair has a 12 month or 12,000 mile warranty. Mr. [redacted]r returned on August 22, 2016 with the "check engine light on again". We scanned it and again found code P002A. We cleared the light and relearned the adaptive values again at no charge to the customer and the vehicle left. Our manager, Steve Ziegler, told Mr. [redacted]r to keep an eye on the light and let him know if he had further problems.The vehicle returned again on August 25,2016 with the "check engine light " on and the same code. At this point we replaced the sensor under warranty at no charge.[redacted] returned on September 23,2016 with the "check engine light " on again. He was very upset at this point, which is understandable, and requested a refund. Our Manager, Steve Z[redacted] talked to him and advised him at this point we would like to keep the vehicle and consult with Nissan. Mr. [redacted]r agreed and was provided with Courtesy Transportation. We scanned the system and again found code P002A. We were instructed by Nissan to buff all vehicle grounds and check resistance. All tested good. We were also told to check for updates to the Engine Control Module, but none were available. We were also told that these sensors were very sensitive and could require another replacement.. At this point the customer decided that HE did not want any more service at our facility, even though he was provided with transportation. He insisted on picking up his vehicle before we were able to try another sensor. We were willing to do whatever it took to resolve this issue regardless of the time we had invested, so our customers vehicle would have been repaired properly. Thank you Randy [redacted], Owner
customer chose the used option to save a few dollars against our advice. this is exactly why we don't recommend used. most of the time it works out, but when it doesn't this is the problem we run into.sorry you had this experience.
spoke with [redacted] today and have a remanufactured unit delivered to georgia. her states that he is happy with this
Yes Randy did come up with a perfect resolution that certainly works for me....thanks Randy!!!!!!!
Regards,
[redacted]
The customer continued to request a refund, when he called me and requested this again, I told him at this point he should probably take it to a Nissan dealer to see if it was something other than the OEM sensor that we replaced that would be warranty, or something we missed, I never heard back from the customer to see what the outcome was.
I understand what he is saying and his other...
choice for a rebuilt was about $750 more than I could have gotten from Aamco here in Atlanta. I was grossly overt charged and my problem is not that these transmissions have failed but that they have NOT provided a replacement of the failed trans in over 5 weeks, that is what my problem is!!!!!!! What don't they understand about that???? What is their answer to that, where is the customer service? Also what is their answer to why when I call them to find out what is happening with the replacement they will not even answer the phone? That is good customer service. I don't care whether this was the good solution or not but when you pay $5158.25 you would think that should buy you something. Also they did not advise me against it, they only offered alternatives.
Regards,
[redacted]
To whom it may concern:Mr. [redacted]r brought his 2012 Nissan Versa with 49,547 miles to our Mandeville location on 7/19/2016 with a "check engine light on". We scanned the Engine control module and found code P002A. After performing more detailed diagnostics we determined that the Air fuel ration...
sensor was reading incorrectly and causing the failure. We replaced the sensor with a OEM replacement part from Nissan as authorized by Mr. [redacted]r. This repair has a 12 month or 12,000 mile warranty. Mr. [redacted]r returned on August 22, 2016 with the "check engine light on again". We scanned it and again found code P002A. We cleared the light and relearned the adaptive values again at no charge to the customer and the vehicle left. Our manager, Steve Ziegler, told Mr. [redacted]r to keep an eye on the light and let him know if he had further problems.The vehicle returned again on August 25,2016 with the "check engine light " on and the same code. At this point we replaced the sensor under warranty at no charge.[redacted] returned on September 23,2016 with the "check engine light " on again. He was very upset at this point, which is understandable, and requested a refund. Our Manager, Steve Z[redacted] talked to him and advised him at this point we would like to keep the vehicle and consult with Nissan. Mr. [redacted]r agreed and was provided with Courtesy Transportation. We scanned the system and again found code P002A. We were instructed by Nissan to buff all vehicle grounds and check resistance. All tested good. We were also told to check for updates to the Engine Control Module, but none were available. We were also told that these sensors were very sensitive and could require another replacement.. At this point the customer decided that HE did not want any more service at our facility, even though he was provided with transportation. He insisted on picking up his vehicle before we were able to try another sensor. We were willing to do whatever it took to resolve this issue regardless of the time we had invested, so our customers vehicle would have been repaired properly. Thank you Randy [redacted], Owner
customer chose the used option to save a few dollars against our advice. this is exactly why we don't recommend used. most of the time it works out, but when it doesn't this is the problem we run into.sorry you had this experience.