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After *** called with her complaint, William Darling went to look at her deck. Upon conversation with ***, she revealed that she had past problems with her deck, and that Behr Products was nice enough to warrantee their product (stain), which was done FIVE TIMES in EIGHT
YEARS. At NO TIME before the job, did she disclose her previous problems with her deck. The deck was previously stained, and because of that, you cannot apply paint, because it will not adhere, due to the chemicals already penetrated.Today, William went back to see the deck, and took pictures. There was dog defecation on the deck, as well as many potted plants, which trap and hold moisture underneath the pots. There is also evidence of high traffic from her dogs, which is another problem, as it creates major wear and tear. We also have a written statement, from a neighbor, that states she leaves the dogs outside for most of the day, and they spend a lot of time on and off the deck.Sherwin Williams is also going out, later today, and looking at the deck, and taking samples of the wood, to have analyzed for any problems inside.Again, this deck was stained FIVE TIMES in eight years, previously to us going out to give her a quote on it. If she would have told us about the previous problems, we would have advised her to not even treat it any further, as there is something wrong with the deck. If she got ZERO satisfaction with Behr, due to the issues with her deck, then she would have zero satisfaction with anyone else.Sincerely,Dave DarlingDarling Paint, Inc