Computers Plus

Ms ***, We are sorry to hear that you had a concern while purchasing your artworkI have reached out to you by phonePlease call me at your earliest convenience Thank you [redacted]

Mr [redacted] and Ms [redacted] , We do apologize for the delay in shipping your artworkWe have left you a message to discuss a definitive date that you would receive.We look forward to speaking with you.Thank you! [redacted] G [redacted] Client ServicesPark West Gallery [redacted] [redacted] , MI 48034www.parkwestgallery.com###-###-#### option #

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , can you please email me your phone number as we are on a cruise and cannot receive voicemails Regards, [redacted]

We had the pleasure of talking with [redacted] on Monday 5/23/I assured her that I would address the poor client experience that she received from our representativesWe also offered to rectify any outstanding issues with her artwork [redacted] appreciated the call and will let us know if we can do anything further for her.Thank you, [redacted] Director of Client ServicesPark West Gallery [redacted] ***www.parkwestgallery.com

Ms [redacted] , Thank you for your feedbackI have contacted you by phonePlease call me on my direct line at your earliest convenience.Thank you [redacted] Director of Client Services

Mr ***, Thank you for your feedback and and taking the time to talk with me this morningWe do advise that a credit can take up to - billing cycles to allow processing through Park West Gallery and the Cruise LineWe were in receipt of your request for cancellation and have already processed it to the cruise lineWe will send an inquiry to them requesting information on when the credit will be processed to your cardWe will be in contact with you this week per our conversationThank you! [redacted] G [redacted] Director of Client ServicesPark West Gallery [redacted] , MI

Ms ***, We apologize for any delay in responseYour refund is currently being processedIt does take to billing cycles to appear on your statementPlease look for a credit from the cruise line that you sailed withWe have responded to your email with the details as well. Thank
you for your patience.Park West Gallery Client Services

Ms ***, We did receive your email dated 6/3/and 6/7/We do respond that we will contact you within - business hoursI do apologize for the voicemail being fullI will definitely research that internally. We will contact you today to discuss your concern. Thank
youPark West Gallery*** ***Director of Client Services

Mrs ***,We are very sorry that we could not deliver your artwork in the twelve week time periodWe are submitting a credit for you based on your wish to cancel. Thank you for your patience as we worked to resolve this for you.*** G ***Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have talked on the phone with them as well. They have heard more details but nothing has been resolved at this point in any way. I am waiting to hear if they even have any more similar art for replacement of the moldy one that we sent back to them for exchange earlier this year at their request and arrangement. I hope to hear from Park West by early next week.Thank you so much
Regards,
*** ***

Mr and Mrs ***,We will be cancelling your account and crediting you in fullWe did discuss
that it would take approximately two weeks from the time you disembark for us to view your invoice and be able to process the credit for you.Once processed through our Accounting team we will send the credit to the cruise line to processThey are the Merchant on record and must be the one to apply the actual creditThis process can take to billing cycles of your credit card. We are sorry that the information regarding the piece was misrepresentedWe will be following up with the auctioneer as well because we have strict compliance guidelines to avoid this experience.Thank you***Client Services

Thank you Ms ***I have emailed you my direct contact information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms ***, We are sorry to hear that you had a concern while purchasing your artworkI have reached out to you by phonePlease call me at your earliest convenience. Thank you*** ***

Mr ***,We are sorry to hear that you had a bad experience purchasing your artworkI have reached out to you by phonePlease call me at your earliest convenience. Thank you!*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's...

response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], can you please email me your phone number as we are on a cruise and cannot receive voicemails. 
Regards,
[redacted]

Mr [redacted] and Ms [redacted], We do apologize for the delay in shipping your artwork. We have left you a message to discuss a definitive date that you would receive.We look forward to speaking with you.Thank you![redacted] G. [redacted]Client ServicesPark West Gallery[redacted]...

[redacted], MI 48034www.parkwestgallery.com###-###-#### option #1

Client acknowledged receipt of refund on May 20, 2016.  Thank you, [redacted] G. [redacted]Director of Client ServicesPark West Gallery[redacted], MI 48034www.parkwestgallery.com

We had the pleasure of talking with [redacted] on Monday 5/23/2016. I assured her that I would address the poor client experience that she received from our representatives. We also offered to rectify any outstanding issues with her artwork. [redacted] appreciated the call and will let us know if we can...

do anything further for her.Thank you,[redacted]Director of Client ServicesPark West Gallery[redacted]www.parkwestgallery.com