[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am unable to see an attachment of a document that I allegedly signed informing me that at the end of when I settled that I was paying for and that the builder or developer didnt pay for 2014, also under the direction of the settlement official, they stated verbally that I was paying for the upcoming year due to the billing cycle starting in November I did call the office, I was informed that the billing cycle does start in November for the subsequent year, meaning for the billing would be sent in November Being sent a bill later in January or February of for goes against what I was informed in terms of the billing cycle, which is causing this confusion in knowing when to pay and what is being paid for It was not verbally explained to me differently at settlementFor anyone who has every bought a house and undergone settlement, most trust the instructions of the officials who are facilitating the process and by what they verbally tell the buyer, because of the amount of documents, if someone was to actually read them word for word and not listen to the person conducting the settlement one would be there for over hours I guess I am too trusting I personally like a smooth settlement process that doesnt feel like taking a long test, I believed each document was being explained to me accurately, if I knew I was paying for a year that was already ending I would have stopped the process I have already complained about not receiving the statements on time, but was assured a bill was sent out earlier than I received it I cant blame the post office or the management company, I just know I didnt receive any statement to give me the impression I wasnt paid up for the correct year.Unfortunately if they are forcing the extra fees I will have to set up a payment plan, because my cash flow is limited due to my sons illness and expenses, so I cant pay the full amount they are asking at one time Regards, [redacted]
The Manager has spoken to the Owner several timesThe Contractor and Manager have both spoken to her and advised her that Contractors will not put anyone on the roof in high winds, rain and snowI have spoken to the Contractor about this outstanding work order he is now arranging a time to get to the property as weather permits
Attached you will find your account history with the [redacted] Community AssociationPlease note, your Payment due July 1, in the amount of $1,(check #163) was not paid until 3/22/Therefore, you incurred late fees plus legal fees until your payment was madePayment due July 1, in the amount of $1,(check #175) was not paid until 9/6/Again, late fees and legal fees were incurredIn July you have elected to make your payments monthly as reflected by the 7/6/payment received in the amount of $Over the years the [redacted] Community Association has written off legal fees and late fees on your account equaling $The Association has been more than fair in working with you on this matterAttached with the account history are notes that will help follow the account historyTo meet with the Board of Directors please send a formal request to Gary S [redacted] at [redacted] @comsource.com and he will organize the meetingThe Board of Directors will receive the same information you have received through this process
[redacted] does not receive notices from this office because once an account is in collection, we do not send a late notice that may not include all the legal costs associated with the collection of the accountOver the past year, [redacted] has gone back in forth with the Attorney insisting she is not late since she has the option to pay monthlyBeginning July 1, the Board of Directors provided owners with the option to pay the assessment as a one time payment or monthlyOnce the owner makes a decision on their payment preference it does not provide you the ability to decide when your monthly payment is madeThe monthly fee is due the first of each month and late after the fifteenth of the month at which time a late fee is assessedIf the account is delinquent after days, it's turned over to the Attorney for collection
The account balance is $which can be paid by the following payment plan: $October, $November, and $December, We have re-attached the invoice and document signed at closing along with his annual invoices Your annual invoice was mailed 11/15/ We are not a party to the closing and have no response to the comments made about the Title Company
[redacted] is part of the [redacted] & Condominium AssociationsThe Associations dues are prepared and approved by the Board of Directors of your Community, not Comsouce ManagementThe Condominium Association contracts for all services including snow removalThe Association Board President took the time to ride road in the truck with the snow removal contractor to make sure services were providedPlease note, driveways are not cleared by the Association, these are the responsibility of the individual unit owners
The legal action was not created by the two late fees, but rather from the non-payment of assessmentThe Homeowners Association will not waive the legal fees
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The document provided clearly shows that the transaction cleared and the funds were taken out of my account Asking for a complete bank statement is a gross invasion of my privacy and, after seeing how poorly Comsource handles information security I will not provide it Regards, [redacted]
The [redacted] Homeowners Association performs two inspections per yearThe last inspection was performed in June Letters were mailed to all violators of the Association's Governing Document in July A re-inspection is scheduled on AugustContinuing violations will be processed in accordance with the Maryland Homeowners Association Act, which requires a hearing to be held by the Board of Directors for each alleged violation Regarding the re-painting of the reserve parking space [redacted] spoke to the Manager on June 9, and was told to send a written request which we received via email on June 10, On June 10, a response via email was sent to [redacted] by the Manager thanking her for the information and she would present her request to the [redacted] Board of Directors [redacted] was asked to follow up with the Manager on June June 15, On the same day, June 10, [redacted] request of painting the parking space and sending a violation letter to her neighbor for nuisance were sent to the Board of Directors for review The [redacted] Board of Directors replied to the Manager on June 11, only authorizing the painting of the parking spaceOn June 13, Monumental Contracting was sent the work order to re-paint the parking parking spaceThe Manager followed up with the Contractor on July 7th and July 13thWe are waiting for this request to be completedRegarding the late payments, I have attached the account history which reflects payment received and payments that were not made including late fees and legal feesWe are willing to waive two late fees (May and July)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am unable to see an attachment of a document that I allegedly signed informing me that at the end of when I settled that I was paying for and that the builder or developer didnt pay for 2014, also under the direction of the settlement official, they stated verbally that I was paying for the upcoming year due to the billing cycle starting in November I did call the office, I was informed that the billing cycle does start in November for the subsequent year, meaning for the billing would be sent in November Being sent a bill later in January or February of for goes against what I was informed in terms of the billing cycle, which is causing this confusion in knowing when to pay and what is being paid for It was not verbally explained to me differently at settlementFor anyone who has every bought a house and undergone settlement, most trust the instructions of the officials who are facilitating the process and by what they verbally tell the buyer, because of the amount of documents, if someone was to actually read them word for word and not listen to the person conducting the settlement one would be there for over hours I guess I am too trusting I personally like a smooth settlement process that doesnt feel like taking a long test, I believed each document was being explained to me accurately, if I knew I was paying for a year that was already ending I would have stopped the process I have already complained about not receiving the statements on time, but was assured a bill was sent out earlier than I received it I cant blame the post office or the management company, I just know I didnt receive any statement to give me the impression I wasnt paid up for the correct year.Unfortunately if they are forcing the extra fees I will have to set up a payment plan, because my cash flow is limited due to my sons illness and expenses, so I cant pay the full amount they are asking at one time Regards, [redacted]
The Manager has spoken to the Owner several timesThe Contractor and Manager have both spoken to her and advised her that Contractors will not put anyone on the roof in high winds, rain and snowI have spoken to the Contractor about this outstanding work order he is now arranging a time to get to the property as weather permits
Attached you will find your account history with the [redacted] Community AssociationPlease note, your Payment due July 1, in the amount of $1,(check #163) was not paid until 3/22/Therefore, you incurred late fees plus legal fees until your payment was madePayment due July 1, in the amount of $1,(check #175) was not paid until 9/6/Again, late fees and legal fees were incurredIn July you have elected to make your payments monthly as reflected by the 7/6/payment received in the amount of $Over the years the [redacted] Community Association has written off legal fees and late fees on your account equaling $The Association has been more than fair in working with you on this matterAttached with the account history are notes that will help follow the account historyTo meet with the Board of Directors please send a formal request to Gary S [redacted] at [redacted] @comsource.com and he will organize the meetingThe Board of Directors will receive the same information you have received through this process
I have spoken to the Property ManagerThis treatment is scheduled for later this week Let us know if there is a problem
[redacted] does not receive notices from this office because once an account is in collection, we do not send a late notice that may not include all the legal costs associated with the collection of the accountOver the past year, [redacted] has gone back in forth with the Attorney insisting she is not late since she has the option to pay monthlyBeginning July 1, the Board of Directors provided owners with the option to pay the assessment as a one time payment or monthlyOnce the owner makes a decision on their payment preference it does not provide you the ability to decide when your monthly payment is madeThe monthly fee is due the first of each month and late after the fifteenth of the month at which time a late fee is assessedIf the account is delinquent after days, it's turned over to the Attorney for collection
The account balance is $which can be paid by the following payment plan: $October, $November, and $December, We have re-attached the invoice and document signed at closing along with his annual invoices Your annual invoice was mailed 11/15/ We are not a party to the closing and have no response to the comments made about the Title Company
[redacted] is part of the [redacted] & Condominium AssociationsThe Associations dues are prepared and approved by the Board of Directors of your Community, not Comsouce ManagementThe Condominium Association contracts for all services including snow removalThe Association Board President took the time to ride road in the truck with the snow removal contractor to make sure services were providedPlease note, driveways are not cleared by the Association, these are the responsibility of the individual unit owners
The legal action was not created by the two late fees, but rather from the non-payment of assessmentThe Homeowners Association will not waive the legal fees
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The document provided clearly shows that the transaction cleared and the funds were taken out of my account Asking for a complete bank statement is a gross invasion of my privacy and, after seeing how poorly Comsource handles information security I will not provide it Regards, [redacted]
The [redacted] Homeowners Association performs two inspections per yearThe last inspection was performed in June Letters were mailed to all violators of the Association's Governing Document in July A re-inspection is scheduled on AugustContinuing violations will be processed in accordance with the Maryland Homeowners Association Act, which requires a hearing to be held by the Board of Directors for each alleged violation Regarding the re-painting of the reserve parking space [redacted] spoke to the Manager on June 9, and was told to send a written request which we received via email on June 10, On June 10, a response via email was sent to [redacted] by the Manager thanking her for the information and she would present her request to the [redacted] Board of Directors [redacted] was asked to follow up with the Manager on June June 15, On the same day, June 10, [redacted] request of painting the parking space and sending a violation letter to her neighbor for nuisance were sent to the Board of Directors for review The [redacted] Board of Directors replied to the Manager on June 11, only authorizing the painting of the parking spaceOn June 13, Monumental Contracting was sent the work order to re-paint the parking parking spaceThe Manager followed up with the Contractor on July 7th and July 13thWe are waiting for this request to be completedRegarding the late payments, I have attached the account history which reflects payment received and payments that were not made including late fees and legal feesWe are willing to waive two late fees (May and July)