[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: None of the issues have been remediedI inspected the unit prior to purchasing it and was told by the Comstock agent Debbi W [redacted] that it would be sufficient and Comstock will make good on fixing the issueIn good faith I signed my agreement hoping that Comstock would be equitable to provide a parking spot and fix the issuesThis is yet to be resolvedI since the day I moved in here I have made my complaint known To other agents Shannon M [redacted] and Teresa R [redacted] Teresa Comstocks vp wasn't even courteous enough to give me a call back.A promise made by a company verbally or in writing my Comstock agents should be honoredThis is not the way to do businessI need these issues remediedIf you make a promise, honor itIt is only right Regards, [redacted]
To Whom It May Concern: In answer to the two follquestions: 1) The materials in question are the [redacted] top-most layer of material that covers the deck, and the underlying plywood that could potentially have encountered degradation due to incorrect/faulty installation of the [redacted] material in the first place or incorrect maintenance by Comstock prior to the Winter season 2) Coincidentally, Comstock did NOT provide or failed to provide the applicable [redacted] Warranty that typically comes with the purchase of any [redacted] product In addition to the attachment, an example [redacted] warranty, if the Revdex.com would like to visit the actual [redacted] website where the warranty information resides you may visit it at: https://www[redacted] .com/ [redacted] -warranty/ I will be standing by if you have any additional questionsThank you Very Respectfully, [redacted] ** [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: None of the issues have been remediedI inspected the unit prior to purchasing it and was told by the Comstock agent Debbi W [redacted] that it would be sufficient and Comstock will make good on fixing the issueIn good faith I signed my agreement hoping that Comstock would be equitable to provide a parking spot and fix the issuesThis is yet to be resolvedI since the day I moved in here I have made my complaint known To other agents Shannon M [redacted] and Teresa R [redacted] Teresa Comstocks vp wasn't even courteous enough to give me a call back.A promise made by a company verbally or in writing my Comstock agents should be honoredThis is not the way to do businessI need these issues remediedIf you make a promise, honor itIt is only right Regards, [redacted]
To Whom It May Concern: In answer to the two follquestions: 1) The materials in question are the [redacted] top-most layer of material that covers the deck, and the underlying plywood that could potentially have encountered degradation due to incorrect/faulty installation of the [redacted] material in the first place or incorrect maintenance by Comstock prior to the Winter season 2) Coincidentally, Comstock did NOT provide or failed to provide the applicable [redacted] Warranty that typically comes with the purchase of any [redacted] product In addition to the attachment, an example [redacted] warranty, if the Revdex.com would like to visit the actual [redacted] website where the warranty information resides you may visit it at: https://www[redacted] .com/ [redacted] -warranty/ I will be standing by if you have any additional questionsThank you Very Respectfully, [redacted] ** [redacted]