The sales rep explained the plan in detail to the customer with the additional supervision of her manager [redacted]. The service agreement signed by the customer clearly states the plan details and data package details.However, as a courtesy, we have issued a credit to the customer's account for the $350 early termination fee. It should appear on the next billing cycle. We strive for 100% customer satisfaction and would love to help with anything else that we can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11254132, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The sales rep explained the plan in detail to the customer with the additional supervision of her manager [redacted]. The service agreement signed by the customer clearly states the plan details and data package details.However, as a courtesy, we have issued a credit to the customer's account for the $350 early termination fee. It should appear on the next billing cycle. We strive for 100% customer satisfaction and would love to help with anything else that we can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11254132, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]