ComVoice, Inc.

Comvoice is sorry that this customer experienced a problem with a secondary number on their account after a requested programming changeA change was made to a secondary DID on their account upon their requestThat number was not programmed as requestedThere was a typo in the DID forwarding
requestThis customer did not notify Comvoice of the error for approximately daysTheir main account number was functional and showed traffic throughout the entire period. Upon notification our Lead engineer repaired the faulty forward and that was updated in our system that eveningComvoice operates as the majority of the Fortune 500, having a closed network during business hoursProgramming user updates are only able to implement after 9PM the same dayThis is a data safety protocolIf there is a corruption in the update data, our Engineering Team can troubleshoot and repair the issue in the middle of the night to mitigate customer impactIt would be less expensive as easier to update throughout the dayHowever, an update issue could impact thousands of end users, and our protocol is used to have the least impact on the least number of customers.If this customer wishes to terminate their contract, they may at any timeThey will however be subject to a buy-out due and our equipment must be returned at their costThis buy-out process is detailed in the service agreement this customer signed below:Early Disconnect Fee Customer will be charged a disconnect fee of 100% of the remaining contact upon termination of Service for any reason or for convenience by CustomerThedisconnect fee becomes due and payable immediately upon termination and will billed directly to Customer’s accountIf Customer has multiple extensions, Customer will be charged adisconnect fee of 100% for each extension disconnectedTo receive a 65% credit for the disconnect fee, Customer must return the Device(s) undamaged and in original condition withinfourteen (14) days of termination as set forth in Section COMVOICE will not credit Customer if the Device(s) is damaged or not in its original condition as received by the Customer or ifCustomer has otherwise failed to comply fully with the requirements of Section 1.8.Comvoice does not owe any sort of damages to this customer and no such payment will be madeAny such suggestion is and against the service agreement that this customer signedSee contract section below:Disclaimer of DamagesYOU AGREE AND ACKNOWLEDGE THAT YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISKYOU AGREE THAT COMVOICE WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FORANY (a) TERMINATION, SUSPENSION, LOSS, OR MODIFICATION OF YOUR SERVICE(S), (b) USE OF OR INABILITY TO USE THE SERVICE(S), (c) INTERRUPTION OF BUSINESS.Comvoice would agree to a $customer service credit as a courtesy to this customerThis is as a gesture for having made a programming typoThat is the extent of what would be offeredComvoice Resolutions

This customer contacted us, requested a phone, and was provided one under costAn authorized user on the account (See Attached Authorization) signed the Service Agreement Amendment (Se Attached)This customer did not sign a purchase order as we do not sell equipmentThey paid a scharge
for that equipment and it was shipped to them with no shipping fee charged to themThe term agreement is in the center of the page, not at the bottom and is clearly writtenNothing was, "snuck," inIt is the same agreement all Comvoice customers signThis customer is a law firm, therefore, they know to read contracts before signing themThis customer never spoke to our business owner and was told that twice when he called on a recorded lineNext, this agreement is also not an invoice, it is a service agreement amendmentThis customer was provided a buy-out option that is detailed in the service agreement they signedThey do not feel obligated to live up to their contractual obligation detailed in that agreementtherefore, they are using the Revdex.com to attempt to sidestep their contractual obligationThis customer is free to pay the buy-out, return our property, and move to another service provider. Comvoice Resolutions

Comvoice experienced service issues during the migration of this companies service to our parent companies network. A tech was deployed to the customers location on 7-11 and all issues were resolved. We followed up with the customer today and they confirmed all was functioning properly. We issued a...

credit of $71.45 which is the total of 4 days of service fees. Comvoice Resolutions

Comvoice is sorry that this customer experienced a problem with a secondary number on their account after a requested programming change. A change was made to a secondary DID on their account upon their request. That number was not programmed as requested. There was a typo in the DID forwarding...

request. This customer did not notify Comvoice of the error for approximately 6 days. Their main account number was functional and showed traffic throughout the entire period. Upon notification our Lead engineer repaired the faulty forward and that was updated in our system that evening. Comvoice operates as the majority of the Fortune 500, having a closed network during business hours. Programming user updates are only able to implement after 9PM the same day. This is a data safety protocol. If there is a corruption in the update data, our Engineering Team can troubleshoot and repair the issue in the middle of the night to mitigate customer impact. It would be less expensive as easier to update throughout the day. However, an update issue could impact thousands of end users, and our protocol is used to have the least impact on the least number of customers.If this customer wishes to terminate their contract, they may at any time. They will however be subject to a buy-out due and our equipment must be returned at their cost. This buy-out process is detailed in the service agreement this customer signed below:4.8 Early Disconnect Fee Customer will be charged a disconnect fee of 100% of the remaining contact upon termination of Service for any reason or for convenience by Customer. Thedisconnect fee becomes due and payable immediately upon termination and will billed directly to Customer’s account. If Customer has multiple extensions, Customer will be charged adisconnect fee of 100% for each extension disconnected. To receive a 65% credit for the disconnect fee, Customer must return the Device(s) undamaged and in original condition withinfourteen (14) days of termination as set forth in Section 1.8. COMVOICE will not credit Customer if the Device(s) is damaged or not in its original condition as received by the Customer or ifCustomer has otherwise failed to comply fully with the requirements of Section 1.8.Comvoice does not owe any sort of damages to this customer and no such payment will be made. Any such suggestion is false and against the service agreement that this customer signed. See contract section below:5.2 Disclaimer of DamagesYOU AGREE AND ACKNOWLEDGE THAT YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. YOU AGREE THAT COMVOICE WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FORANY (a) TERMINATION, SUSPENSION, LOSS, OR MODIFICATION OF YOUR SERVICE(S), (b) USE OF OR INABILITY TO USE THE SERVICE(S), (c) INTERRUPTION OF BUSINESS.Comvoice would agree to a $50 customer service credit as a courtesy to this customer. This is as a gesture for having made a programming typo. That is the extent of what would be offeredComvoice Resolutions

This customer contacted us, requested a phone, and was provided one under cost. An authorized user on the account (See Attached Authorization) signed the Service Agreement Amendment (Se Attached). This customer did not sign a purchase order as we do not sell equipment. They paid a set-up charge...

for that equipment and it was shipped to them with no shipping fee charged to them. The term agreement is in the center of the page, not at the bottom and is clearly written. Nothing was, "snuck," in. It is the same agreement all Comvoice customers sign. This customer is a law firm, therefore, they know to read contracts before signing them. This customer never spoke to our business owner and was told that twice when he called on a recorded line. Next, this agreement is also not an invoice, it is a service agreement amendment. This customer was provided a buy-out option that is detailed in the service agreement they signed. They do not feel obligated to live up to their contractual obligation detailed in that agreement. therefore, they are using the Revdex.com to attempt to sidestep their contractual obligation. This customer is free to pay the buy-out, return our property, and move to another service provider.  Comvoice Resolutions

Comvoice experienced service issues during the migration of this companies service to our parent companies network. A tech was deployed to the customers location on 7-11 and all issues were resolved. We followed up with the customer today and they confirmed all was functioning properly. We issued a...

credit of $71.45 which is the total of 4 days of service fees. Comvoice Resolutions