Call select increased my overseas rate to call Tunisia from cent Canadian to cent Canadian without any noticeThen again they increased the rate from cents Canadian to cents American without any noticeThey overcharged me for over $
This company has the worst customer service I have ever experienced! I would not use any of the services they provideThey need to be shut down! There are much better companies that will provide the customer care that everyone deserves!!!!!!
[redacted] I paid to have all my equipment returned and they still took all my deposit and charged me again on my credit card more moneyI'm currently disputing this with Mastercard, apparently I'm not the only one [redacted]
This Company provides the worst internet and customer service I have ever experienced [redacted] I have Comwave Phone and Internet service, no problems with the Phone but the Internet service is the worst I have ever hadI called Comwave explained to them that I am not happy with their service and wish to cancel, they refused my request claiming there is a year contractI was never told I was locked into a yr termI am so fed up with this Company I am going to return all their equipment and take my chances They can sue me [redacted]
I would NOT recommend this company for internet They give you a run around and just keep putting you off You end up on the phone for over an hour everytime you call them with an issue There way of solving it is to just keep sending you to different people and tell you tech support needs to try something I had to try the same things over and over for months to where they still would not cancel my service with no cancellation fees
[redacted] .after signing up for a unlimited internet service my service was cut of without any warning they said I was over the limit and would have to pay more.after few phone calls and hours on the phone I was cut of again,so I emailed them canceling my service and went to the bank and put stop on the payment.again after few emails to comwave canceling my service all I am getting is invoice asking for more money unbelievable nightmare how can this be going on ?
Worst customer service and experience I have ever had with a companyordered their services back in May of this year and charged for initial set upHowever when the modem arrived, they could not get phone service to workCalled tech support and case was escalated and was told to call back in a few daysDid so and issue still not resolvedI cancelled the service and went to another company (and their phone modem worked immediately upon setting up, proving it was a Comwave issue.) They took another from my account on June 9thWhen I cancelled and explained I never used the service I was told they would only credit the - the other was to cover the cost of transferring my phone number over - which is NOWHERE on the web site when you 1st sign upI had not seen anything for weeks and when I called back I was told I would have to go to [redacted] to get my money back - I called [redacted] and immediately cancelled any further payments to ComwaveLucky for me, the gal at [redacted] was aware of the poor experiences from others with Comwave and credited my [redacted] accountmonths later, on August 13th I get a call from Comwave saying I owe them money - first because of the transfer fee for the phone which I explained was already covered because of only crediting me back instead of the it should have beenFailing that, they then had the gall to ask if I returned the modem, which should have been in their records - I, unfortunately provided the wrong tracking number and now longer the have the official receipt of the tracking number from [redacted] ***So they said until I prove I sent the modem back they will keep callingNot only that when I hung up on the agent, they kept calling back and [redacted] me...this happened timesI know they are lying about the modem because they would have called earlier - as in months ago and when I called to check on my credit status a few weeks back the gal I spoke to even said she could see the modem had been returnedCan I prove this - of course not - conveniently no case notes saved(I have worked in call centers for many years and know dang well there should be notes on all the cases)I have paid out to this company without for even one minute using their service and yet they continue to come after me for money, even after being able to keep my initial I paid out with no service whatsoeverThey will NOT get one more penny from meNow I have found the tracking number and can prove they received the modem (whew)However I will NOT call them because they know dang well they have it - they are just looking for excuses to get more moneyI also have an Internet radio station and will continue strongly to tell people to avoid this companyI already have successfully convinced people to halt signing up with them before they made the horrible mistakeNo more ***, no more ***, they will NOT get another penny from meThey can try and come up with all the [redacted] they wantAvoid this company like the plague!
Comwave's low monthly payments may seem like a deal until the extras are added inThe total bill may be equal to or more than equal services provided by the more reputable, ***, [redacted] and [redacted] services The service I agreed to a year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not workSending it back was at my cost and they sent me a replacemement with the same resultAn additional hour spent with their technical department with no successTheir technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me toThe supervisor informed me that he could cancel service but the cancellation fee of $would be charged to my credit card, as the real problem as he put it was my lack of patienceIt took almost hours for them to agree to cancel service and waive the charges If you are thinking Comwave, think again or better yet don't even think about it
The service we received from Comwave (home phone) worked perfectly and smoothly up until about two weeks ago, when we moved houses and citiesWhen we set it up at the new house, the phone worked as for the first night and upon waking up the next day, we realized that it no longer workedWe thought that maybe one of our dogs bumped into it, causing it to unplug, but we noticed that this was not the caseWe tried everything to fix it, to no availThe phone not working continued off and on for a week, so we finally got fed up and called them ourselves, which did more harm than goodThe first time we called, we were left on hold for over an hour and then when someone finally answered, they said they're only open if someone wants to purchase their services and otherwise, they closed at six, which was not mentioned anywhere on their website or through the machine on the phoneMind you at this point, we had called at 5, so they had been closed a half an hour, meaning I was on hold unnessecarily for half an hourWe tried calling many more times in the following days and all we got was "we can't help you/don' know how/etc"We even asked one of their clerks for his name and he threw a fit and hung up on us, Then, one day, the phone started to work, and no one knows what was done to make this happenAll and all, dealing with the extra stress of having the home phone not work during an even more stressful move was not ideal, and hopefully this does not happen in the future
I have experienced great customer service from comwave especially from Rod at ex3744, he worked with me for days to try and fix my problem only to find out later that the problem I was having was my own computer thanks again Rod for your patience Kathy
[redacted] I had to call them on my 3rd day of serviceFebruary I woke up to no internet whatsoeverI firstly called [redacted] because I was told by Comwave account manager that I can call [redacted] directly because they are their resellers [redacted] At [redacted] I found out that they don't even have my information and I was told to call ComwaveI had to wait until 10am and then calledFirst time I waited for minutes in queue, listening how Comwave is striving to provide quick customer supportI hung up, called in minutes again and again waited for minutesI hung up again and called back in another minutesWhile waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave [redacted] immediately and automated message told me I'm number one in line do not get too exited, I was back to infinite waiting in queue for the last timeAfter another minutes of waiting I realized that nobody is going to pick up the phone today at allI do not understand how telecom company can have such poor communication service [redacted]
[redacted] Let me clarify theindividuals on the phone are friendly and very used to being apologeticI called early Nov to get Internet service and apt was made for installation on Nov I took the day off and waited around all day only to find out they went to the wrong part of the provinceI live in Simcoe they went to Simcoe CountyNumerous attempts to explain my address to them has proven fruitlessThere is definitely a language barrier with the polite operatorsNow they had the audacity to ask me if I could go and locate someone on my street that has a phone with [redacted] so they can check if the service is available [redacted] I am putting stop payment on any further payments from my account as they have already taken dollars for the install as well as the first months payment of dollars none of which I have received [redacted] when you live rurally there are very limited options for Internet[redacted]
Call select increased my overseas rate to call Tunisia from cent Canadian to cent Canadian without any noticeThen again they increased the rate from cents Canadian to cents American without any noticeThey overcharged me for over $
This company has the worst customer service I have ever experienced! I would not use any of the services they provideThey need to be shut down! There are much better companies that will provide the customer care that everyone deserves!!!!!!
[redacted] I paid to have all my equipment returned and they still took all my deposit and charged me again on my credit card more moneyI'm currently disputing this with Mastercard, apparently I'm not the only one [redacted]
This Company provides the worst internet and customer service I have ever experienced [redacted] I have Comwave Phone and Internet service, no problems with the Phone but the Internet service is the worst I have ever hadI called Comwave explained to them that I am not happy with their service and wish to cancel, they refused my request claiming there is a year contractI was never told I was locked into a yr termI am so fed up with this Company I am going to return all their equipment and take my chances They can sue me [redacted]
I would NOT recommend this company for internet They give you a run around and just keep putting you off You end up on the phone for over an hour everytime you call them with an issue There way of solving it is to just keep sending you to different people and tell you tech support needs to try something I had to try the same things over and over for months to where they still would not cancel my service with no cancellation fees
The worst company everPlease stay away from this company, they use all unthinkable antics to [redacted] Worst voip network everBEWARE!!!
[redacted] .after signing up for a unlimited internet service my service was cut of without any warning they said I was over the limit and would have to pay more.after few phone calls and hours on the phone I was cut of again,so I emailed them canceling my service and went to the bank and put stop on the payment.again after few emails to comwave canceling my service all I am getting is invoice asking for more money unbelievable nightmare how can this be going on ?
Worst customer service and experience I have ever had with a companyordered their services back in May of this year and charged for initial set upHowever when the modem arrived, they could not get phone service to workCalled tech support and case was escalated and was told to call back in a few daysDid so and issue still not resolvedI cancelled the service and went to another company (and their phone modem worked immediately upon setting up, proving it was a Comwave issue.) They took another from my account on June 9thWhen I cancelled and explained I never used the service I was told they would only credit the - the other was to cover the cost of transferring my phone number over - which is NOWHERE on the web site when you 1st sign upI had not seen anything for weeks and when I called back I was told I would have to go to [redacted] to get my money back - I called [redacted] and immediately cancelled any further payments to ComwaveLucky for me, the gal at [redacted] was aware of the poor experiences from others with Comwave and credited my [redacted] accountmonths later, on August 13th I get a call from Comwave saying I owe them money - first because of the transfer fee for the phone which I explained was already covered because of only crediting me back instead of the it should have beenFailing that, they then had the gall to ask if I returned the modem, which should have been in their records - I, unfortunately provided the wrong tracking number and now longer the have the official receipt of the tracking number from [redacted] ***So they said until I prove I sent the modem back they will keep callingNot only that when I hung up on the agent, they kept calling back and [redacted] me...this happened timesI know they are lying about the modem because they would have called earlier - as in months ago and when I called to check on my credit status a few weeks back the gal I spoke to even said she could see the modem had been returnedCan I prove this - of course not - conveniently no case notes saved(I have worked in call centers for many years and know dang well there should be notes on all the cases)I have paid out to this company without for even one minute using their service and yet they continue to come after me for money, even after being able to keep my initial I paid out with no service whatsoeverThey will NOT get one more penny from meNow I have found the tracking number and can prove they received the modem (whew)However I will NOT call them because they know dang well they have it - they are just looking for excuses to get more moneyI also have an Internet radio station and will continue strongly to tell people to avoid this companyI already have successfully convinced people to halt signing up with them before they made the horrible mistakeNo more ***, no more ***, they will NOT get another penny from meThey can try and come up with all the [redacted] they wantAvoid this company like the plague!
Comwave's low monthly payments may seem like a deal until the extras are added inThe total bill may be equal to or more than equal services provided by the more reputable, ***, [redacted] and [redacted] services The service I agreed to a year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not workSending it back was at my cost and they sent me a replacemement with the same resultAn additional hour spent with their technical department with no successTheir technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me toThe supervisor informed me that he could cancel service but the cancellation fee of $would be charged to my credit card, as the real problem as he put it was my lack of patienceIt took almost hours for them to agree to cancel service and waive the charges If you are thinking Comwave, think again or better yet don't even think about it
The service we received from Comwave (home phone) worked perfectly and smoothly up until about two weeks ago, when we moved houses and citiesWhen we set it up at the new house, the phone worked as for the first night and upon waking up the next day, we realized that it no longer workedWe thought that maybe one of our dogs bumped into it, causing it to unplug, but we noticed that this was not the caseWe tried everything to fix it, to no availThe phone not working continued off and on for a week, so we finally got fed up and called them ourselves, which did more harm than goodThe first time we called, we were left on hold for over an hour and then when someone finally answered, they said they're only open if someone wants to purchase their services and otherwise, they closed at six, which was not mentioned anywhere on their website or through the machine on the phoneMind you at this point, we had called at 5, so they had been closed a half an hour, meaning I was on hold unnessecarily for half an hourWe tried calling many more times in the following days and all we got was "we can't help you/don' know how/etc"We even asked one of their clerks for his name and he threw a fit and hung up on us, Then, one day, the phone started to work, and no one knows what was done to make this happenAll and all, dealing with the extra stress of having the home phone not work during an even more stressful move was not ideal, and hopefully this does not happen in the future
I have experienced great customer service from comwave especially from Rod at ex3744, he worked with me for days to try and fix my problem only to find out later that the problem I was having was my own computer thanks again Rod for your patience Kathy
[redacted] I had to call them on my 3rd day of serviceFebruary I woke up to no internet whatsoeverI firstly called [redacted] because I was told by Comwave account manager that I can call [redacted] directly because they are their resellers [redacted] At [redacted] I found out that they don't even have my information and I was told to call ComwaveI had to wait until 10am and then calledFirst time I waited for minutes in queue, listening how Comwave is striving to provide quick customer supportI hung up, called in minutes again and again waited for minutesI hung up again and called back in another minutesWhile waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave [redacted] immediately and automated message told me I'm number one in line do not get too exited, I was back to infinite waiting in queue for the last timeAfter another minutes of waiting I realized that nobody is going to pick up the phone today at allI do not understand how telecom company can have such poor communication service [redacted]
[redacted] Let me clarify theindividuals on the phone are friendly and very used to being apologeticI called early Nov to get Internet service and apt was made for installation on Nov I took the day off and waited around all day only to find out they went to the wrong part of the provinceI live in Simcoe they went to Simcoe CountyNumerous attempts to explain my address to them has proven fruitlessThere is definitely a language barrier with the polite operatorsNow they had the audacity to ask me if I could go and locate someone on my street that has a phone with [redacted] so they can check if the service is available [redacted] I am putting stop payment on any further payments from my account as they have already taken dollars for the install as well as the first months payment of dollars none of which I have received [redacted] when you live rurally there are very limited options for Internet[redacted]