Con-nect Supplies, LLC

We contacted the customer and, as the model he had is discontinued, sent him a display from a new model

We misunderstood what the reported problem was and were waiting for a response if the troubleshooting suggestions had been unsuccessful We contacted the customer today and are replacing his clock

We have spoken to this customer and have tested replacement products at our facility and shipped them to him today via USPS Tracking number Because the items were not purchased from us directly our policy is to provide replacementsWe shipped tested replacements of both items mentioned in the complaint

We reached out to this customer yesterday regarding his product when it was discovered that replies to our emails were being misrouted to a mailbox that is not monitored We have sent the customer a replacement

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:thank you very much I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I am attaching the webpage as best as I can including pricesIf you google La Crosee technology clocks at select shopping its the 11th clock down Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] The company is sending a new remote transmitter; however it will not arrive for two to three weeks, so I will not know whether this will resolves the issue until I receive it***

Mr***'s reports are puzzling We did in fact fully test the clocks that were sent to him overnight to make sure that they were picking up the WWVB signal well Part of testing protocol is testing the buttons on the back and the clocks were all tested and in working order per the notes in this case from our warranty department We would be happy to send a call tag to pick up all of the clocks and re-test them here, but unfortunately, as the clocks were not purchased from us and they were purchased in we are not able to provide a refund We are committed to selling and providing clocks that work as advertised, and we do provide replacements for clocks that are defective, at times past our stated warranty of year, as in this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please re-open the case I received the clocks and the main clock NONE of the buttons on the back workI have followed the instructions to the letter I've been Ripped Off again by this company PLEASE CHANGE THE STATUS OF THIS CASE TO UNRESOLVED These clocks are no good Other brands work fine in the EXACT same location (two other brands) but not La Crosse They should be ashamed to offer such an inferior and defective product This is UNRESOLVED The company just sent me more DEFECTIVE clocks They are a terrible company that you need to let your WORLD know not to deal with Buy ANY other brand but La Crosse They work, but La Crosse doesn't This is disgusting, frustrating and I will be filing additional complaints with the FTC, Missouri State Attorney General, and the FBI for FRAUD I will not stop until this company is PROVEN to INTENTIONALLY provide defective equipment that does not pick up the newest WWBV signal frequency.If this was ever a case of fraud this is it I renew my claim for a full refund and they can pick up all of their JUNK clocks This is not right, and they are screwing people over.Please re-open this case can include my above comments as UNRESOLVED I want and DEMAND A FULL REFUND FOR THEIR DEFECTIVE PRODUCTSPlease do the right thing and re-open this case and report it properly as UNRESOLVED Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: If the business will replace the unit, which is what I asked them to do then I accept the response If they do NOT replace the unit I reject the offer I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Jim [redacted]

We have reached out to the customer and provided the replacement he needed We are working through our holiday backlog and apologize for the delayed response

There have been many emails back and forth with this customer and per the email that was included in the original complaint we did send him a replacement sensor If the new sensor doesn't work our next step is to replace the entire unit There is some confusion now as to what unit the customer has, as multiple pictures of clocks that are not ours, and one that is ours (but not the clock we understood the customer to have) have been sent to us by the customer Our understanding is that the customer purchased the item from Amazon That being the case, we cannot refund him for the purchase, but under our warranty are happy to replace the unit, if it can be confirmed what unit the customer has We believe the unit in question is a [redacted] An email from one of our support team was sent to the customer on 4/asking if the customer wanted to continue working on the warranty issues of the [redacted] with outdoor temperature concerns We were awaiting his reply

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have spoken to the customer and offered the options we are offering to all customers impacted by the discontinuation of the product line he has This includes deep discounts on several units that have replaced what the customer has in our line The customer indicated that he would get back to us if he would like to receive one of them.Regards, [redacted]

We will be sending out a replacement to the customer today. We do have a record of giving the troubleshooting instructions, but nothing further back until today. We apologize for the delayed response

We do apologize for the customer's bad experience with one of our reps. The customer did call back yesterday and was forwarded to a supervisor who apologized for the rep and tried to make it right with the customer. We have also dealt with the matter internally. We believe the
situation has been corrected with the customer but please advise if anything further is needed.Regards,***

We do respond to emails in the order they are received and we had reached out to this customer this morning before receiving the complaintWe have since spoken with the customer and replaced his unit with a different item that he preferred

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reached out to the customer and offered a replacement sensor to make him whole. Initially he accepted this, but then called back and said that he was moving on to something else. We apologize for the system issue that occurred that we did not receive his initial request for a new
sensor from our subsidiary call center.We apologize for the inconvenience this has cause the customer