Conair Consumer Products ULC

I have a *** Bathroom Scale, *** and it was purchased as a gift in October 2018. I enjoyed it for several months until it started showing inaccurate numbers. It is the scale that you have to tap to activate the "00" and at times not responding at all. I changed the batteries several times thinking it demanded a higher standard battery but it did not help. It was probably one of the first "***" scales on the market is what I understood. It also shows BFas one of the features. It was a bit pricey for a bathroom scale at that time but thought it would last. I really hope this can be resolved and I don't want to have to purchase another scale. Thank You

I sent in my coffee maker Cuisinart coffee maker model DCC 3200 due to it not brewing the machine was covered under warranty so it was sent in to be fixed. After not hearing anything back for almost 2 months I phoned to enquire about the process of my coffee maker I was give a contact name of *** and encouraged to contact *** through email - ***@conair.com after speaking through email with *** I was informed my machine could not be located. This took a few more weeks to figure out, I was then offered to have a replacement machine of the same value of mine sent to me in place of the one that was lost.
On Wednesday March 27th I picked up the machine from the postal office,came home and to my dismay discovered I was provided a lower grade machine then the one I had sent in. When I called the company to enquire why I was given a lower grade I was told it brews coffee all the same. The machine that has been sent to me is a Cuisinart coffee maker model CBC 6500 PCC. The value of this machine is roughly $50 less then the machine I sent in.

I sent *** an email attempting to rectify the situation however I am getting no reply and feel I am being avoided.
Product_Or_Service: Cuisinart Coffee Maker

Just over one year ago, on October 23, 2017, I purchased a Conair Infiniti Pro Folding Travel Dryer, Model INF129RC at *** in West Vancouver, BC.

I intended to use the dryer while on vacation. Unfortunately, I have been unable to take a vacation since then, and this hair dryer sat in my closet unused until a few days ago.

A few days ago, I blow dried my hair with this dryer.

While drying my hair while using the hair dryer for the very first time, its fan grabbed a bunch of strands of my hair through the air inlet grille and wrapped them around the fan or its spindle. I had to cut off those strands of hair because I couldn't pull them out.

On December 21, 2018, I submitted via email documents (receipt, photos, etc.) and a description of the problem, as requested by a Conair customer service agent I spoke to via telephone, in order to process a refund. A customer service agent told me that upon their receipt of these documents, they would send me an RTA so that I could return the dryer and, upon receipt of the dryer, they would issue me a refund.

It's been 17 days since I emailed Conair. I received no reply after emailing them the information they requested, nor did I receive an RTA.

Since I realized a few days ago that Conair has not responded to me, I have been investigating and have discovered a huge number of complaints of a similar nature in regards to Conair's dismally poor customer service and their virtual refusal to uphold their warranty and complete refund processes, much to the disappointment of their customers.

I spent 30 plus dollars and a lot of time only to get the same part, delivered twice that does not fit.

They are impossible to reach, I have an outstanding back order of a replacement part for an very expensive Cuisinart and I"m over my 6 month anniversary from when I placed the order. I received some follow up after much prodding back in April, but it's impossible to get thru on the phone, and perhaps email will be answered in a week if I'm lucky.

I had an issue with a broken part for my TGR-XXP hairdryer and the wrong part was sent. I received an email apology and was told that the correct part would be ordered and as it was backordered it could take 4 weeks or a little more. 3 months has passed and I've heard nothing and received no response to my 4 emails sent requesting an update.
I consider this poor customer service.

My cousin, who lives in Edmonton purchased a *** PerfecTemp Programmable Tea Steeper and Kettle and sent it to me as a gift. When I received the gift, I plugged it in only to find out the base of the unit had no power going to it. The unit was brand new and still sealed, so to the best of my knowledge, the unit is defective.

On February 4th I contact the Consumer division of the company at the addressed I listed earlier. I explained the situation and waited for a response. I received a reply on the 15th asking for the serial number. I replied that same day with the information.

I received their response on February 26th telling me they couldn't do anything as the warranty expired in 2015. They asked for the receipt or proof of purchase to verify the 3 year warranty. As mentioned, I received this as a gift from my cousin who is out of province. The store she purchased it from is now out of business making it impossible get documentation. I explained this to them in email along with a detailed description of the issue (again).

They responded on March 5th saying that without a receipt, they can't do anything. So now I am stuck with a product that does not work, is apparently out of warranty and cannot be returned.
Product_Or_Service: PerfecTemp Programmable Tea Steeper and Kettle

I Purchased electric knife in September 2016 and filed the warranty immediately. About two weeks ago, the plastic cover over the mechanism fell off rendering the knife dangerous t o use. The knife was only used 3or 4 times a month. Obviously. It was needed to prepare holiday meals. I had buy another one right away. I filed a claim immediately. They tell me I have to take it back to Woodbridge or pay to mail the broken knife back to them. I am a senior on a fixed income and do not live anywhere near Woodbridge and can't drive and can't afford to mail it back. I asked them for a postage paid label which they also refused to do. What is the point of a warranty if THEY REFUSE to honour it.