Sign in

ConAm Management Corporation

Sharing is caring! Have something to share about ConAm Management Corporation? Use RevDex to write a review
Reviews ConAm Management Corporation

ConAm Management Corporation Reviews (2)

Review: From Dec 2013 to Feb 2016, my family and I lived in Coventry Park Apartments and Townhomes (managed by ConAM and located in Roseville, Ca). Our overall experience dealing with their management office was very negative.

We have had many concerns about the management office and their customer service. However, in this complaint I will focus on two main issues:

1) Unreasonable increase of the rent in every lease renewal (every 6-12 months). The increase was 7- 15%. This kind of increase takes away the peace of mind from families who live there. The management always offers better rates for new tenants. When I requested getting similar rates like new tenants, the management team told me that the only way to get a better rate is by moving out from my apartment to a new apartment so I become a new tenant and qualify for a better rate (same size apartment). How crazy is this suggestion?!!

2) [redacted] (managed by ConAm) failed to send my deposit back within 21 days from the day I vacated the apartment. They sent me a final statement with mostly invalid charges. I contacted their office to dispute the charges but they were uncooperative and unwilling to listen as usual.Desired Settlement: 1) I want [redacted] to waive off my current balance $206.45 (final bill) and refund $321.55 of my security deposit.

2) I want a financial compensation for the unreasonable increase of the rent in the past 2 years.

Business

Response:

Our rent increases are fairly and consistently applied to all residents in a similar fashion. We use a pricing program to determine rates for new customers as well as renewal offers. Our rates are determined based on what people are willing to pay for the apartments, as well as what the going rates are in the market. We normally a minimum of 60 day and in most cases, 90-days notice for rent increases. If the customer is unable or unwilling to pay the increased amount, they have amply time to make alternative living arrangements. Therefore, our position is not to reimburse, as they requested, for rent increases that they agreed to by renewing their leases.This household moved out of their apartment on 2/23/16. We conducted a pre-move out inspection with one of the residents within the last two weeks of their residency and informed her of what she would be responsible for in terms of cleaning and/or making the necessary repairs in order to get their full deposit refunded. Unfortunately, the items noted in the pre-move out inspection were not corrected by the time they moved out. We provided them with a move-out statement dated 2/24/16, unfortunately, the charges exceeded the deposit on hand, so there was no deposit to refund. The initial deposit was $450. The charges included the following: $150 carpet cleaning, $200 apartment cleaning, $15 damaged patio screens, $80 damaged blinds, $98 damaged mirror closet door, $15 missing key, $68.14 rent and $98.45 for the final utility bill (water, sewer, trash). This left a balance of $206.45. We mailed the statement along with supporting documents to the address provided by the residents. We an emailed from them on 3/13/16 disputing the charges. We replied to the email the next day letting them know that the charges were valid (we have photos and copies of invoices to support the charges), however for the sake of customer service, we offered to their balance by $50. We did not receive a response to that offer. Therefore, again, we feel our charges are valid and that we could defend our charges. We would be happy to provide the documentation again, if needed. We followed the law in providing a written statement within 21 days of their vacating Coventry Park, along with providing receipts and supporting documentation of the charges applied to their account. We do not feel an obligation to refund the deposit in full, as they are requesting. We hope this information is helpful and would be happy to cooperate further, if needed.

Consumer

Response:

I am rejecting this response because:[redacted] says in their response to Revdex.com: ”We do not feel an obligation to refund the deposit in full, as they are requesting”. In my complaint to the Revdex.com I didn’t request a full refund. I requested a partial refund of $321.55 as indicated in my complaint. FYI the security deposit was $450. We are disputing these items only: 1) Full clean $200 and Carpet Clean $150:The full cleaning and carpet cleaning was complete. The Town home was left in a clean condition that should be close to industry standards. 2) Damaged blinds $80:There was no damaged blinds other than wear and tear. We lived in the town home for 2 years and 2 months. The type of blinds used is low quality and usually don't not stay in a great condition long.3) Damaged mirror door $98:The rail of this mirror door was off and loose from day one. We called the office and requested a repair right after we moved in. The mirror door opening/closing remained kind of rough after the repair. And the rail remained kind of loose as well. We noticed the mirror crack a few days after the repair because the repair didn’t fix the problem completely.This is why my wife and I believe that these charges are not valid and we want [redacted] to waive off my current balance $206.45 (final bill) and refund $321.55 of my security deposit.

Business

Response:

After considering your request, I am sorry to say that we are not going to negotiate these charges any further. The landlord has every right charge for cleaning the rental unit when the tenant moves out, but only to make the unit as clean as it was when the tenant first moved in. This applies to the carpets, as well. Our practice is to have a professional clean the carpets between occupants, in order to ensure, sanitary conditions. This was done for you upon move-in and a something that we require upon move-out, this was reviewed with a member of your household during the pre-move-out inspection. The bending of the blinds is not normal wear and tear and charged appropriately. If you would once again like to consider our offer to adjust the charges we have agreed to, we will issue a refund for $91.55. If not, charges stand as originally issued. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and I accept the business's response to resolve this complaint.The resolution is: 1) [redacted] to waive off my current balance $206.45 (final bill). 2) [redacted] to refund $$91.55 of my security deposit.3) [redacted] to update the collection company about my account. Thank you,[redacted]

Review: Sienna Vista Apartments recently bought by Con Am has failed to deliver my deposit back within 21days. I wrote them a letter explaining I'd be forced to take legal action and they are continuing to give me the "run around" I moved out on 5.29.2015 , I wrote them a letter and had it hand delivered on 6/19/2015 to a "[redacted]" in the main office. I've called numerous [redacted]es speaking to a "[redacted]" on occasion and I've been told their system is down but that is not my problem If my system was down they would still expect their rent. Today 6/25/2015 myself and my home care provider spoke to [redacted] who said the same thing, system is down but your at the top of the list. When we asked for corporates number he again gave the run around, everything is find your at the top of my list. My home provider spoke to him and asked for it as well his response, "if you want it I will try and find it" We were under the impression that all property management information should be posted conspicuously in the main office, Why no one seems to have that info is confusing and frustrating which brought us to this complaintDesired Settlement: I want my full deposit.

Business

Response:

[redacted] from my organization responded to this request over a week ago. I'm not sure why it does not appear on your site. It's unfortunate that this issue involved the Revdex.com as we were involved in resolving it. The complainant received the deposit refunded on the 26th per her request. We apologized due to our mix up. We took this property over at the beginning of the month and had a very difficult time getting the accounting records on our system. We should have paid this outside of the system as it was not a problem the resident should have encountered. As far as I know this resident has been made whole and is fully satisfied.

Check fields!

Write a review of ConAm Management Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

ConAm Management Corporation Rating

Overall satisfaction rating

Description: Property Management

Address: 2301 Ohio Dr, Suite #180, Plano, Indiana, United States, 75093

Phone:

Show more...

Web:

This website was reported to be associated with ConAm Management Corporation.



Add contact information for ConAm Management Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated