Concentria Studios, LLC

Their main email is [redacted] @ [redacted] .com

Sept19, 2015Dear members of the Revdex.com,We are responding to complaint [redacted] We are asking that you remove this complaint, as it is defamatory and not based in facts, as well as posted by a client who in fact defaulted on contracts themselves, and threatened to damage our business reputation if we did not monetarily compensate them.The following is our detailed response to the complaint, please See attached.Regards,Diane C

We would like to respond to the points raised by the complainant in her response dated 6/22/2017. 1st Paragraph: We don’t believe we act in a way that “spits fallacious vitriol and assassinates my character” in our earlier response 2nd Paragraph: Contacting a wedding client a week ahead of a wedding is completely for wedding photographers as brides are still finalizing their timeline and are ready to talk to photographer whenever they’re ready to; we disagree that “any other professional vendor would disagree I’m sure”. In fact, we have discussed the matter with several professional wedding photographers who feel we acted professionally and appropriately in our level of contact prior to the weddingNot to mention the client can feel free to contact the photographer whenever she wanted to discuss the detailed timeline of her wedding, she is the one has control over her timeline 3rd Paragraph: Here the client fails to distinguish between “high quality” and “high resolution” despite this being explained to her multiple times previously. We will state this again; she did not order high resolution files in her package, so zooming in closely will result in pixellation. The images were of high quality (good composition and exposure) to industry standards, as agreed upon by all parties and even third partiesThey were not of high resolution as this was not included in the contract. Client stated she was “under the impression” that photos were of high resolution, but that was not stated in the contract. In the end, the studio and the client must go by what is in the contract. That is why we are requesting this complaint be removed 4th Paragraph: Time in response to complaints is irrelevant to the complaint 5th Paragraph: Communicating how to download high resolution images was not part of the contract and we were not contractually obliged to do so. The “issue” referred to was the client demanding something not in her contract that would cost us additional effort, for free 6th Paragraph: We follow each and every obligation under the contractAny delays from client’s desired response time were in fact caused by the client not providing the requested response to move to the next step Client misunderstands or misrepresents the contract; the correct interpretation is that all unclaimed proofs will be deleted after monthsThis does not apply to the photos claimed and ordered and we have finalized in a ‘Finals’ albumThe photos in the ‘Finals’ albums are kept in our system for years, in fact, we have all our other clients’ final photos from years ago 7th Paragraph: It is not true that the client paid an additional $for additional photosThe client paid $570, after our staff and our studio offered numerous discounts and credits. The client also took back the $tip given the photographers for their hard workThe client should check their facts We retain all documentation regarding this matter. Additional photos were not high resolution again as stated in the invoice. This paragraph is irrelevant The quote “Concentria Studios is trying to extort us into purchasing high quality photos through their studio”, is inaccurate. Photos provided through Concentria Studios are far superior to supermarket-purchased prints and reflect professional standards and quality. The client’s activities of attempting to print large formats of non-high resolution photos should have been prevented by any professional print shop of any quality. 9th Paragraph: We understand the client’s needs regarding the photographs and are willing to discuss working with them to find a solution which is mutually acceptable

From: [redacted]<concentriastudios@[redacted].com>Date: Mon, Jul 25, 2016 at 11:24 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted]@myRevdex.com.orgDear [redacted],Please find attached our contracts with [redacted].  As you can see it is clearly stated that deposits were non refundable.   As we’ve mentioned before in our response, the sole reason for their complaint is that they wanted to use their preferred photographer and used our contract as a bargaining chip to get a better rate.   They even told us they had done exactly that with their venue provider.  They then threatened to give us a bad rating if we didn’t refund their deposit, in an extortionary manner.   We are a well regarded firm and work hard to satisfy our customers - we have no other negative reviews and we will not be bullied by these evil people.  We kindly request that you remove this negative review as it is entirely without merit as we have proven in our responses.Regards, [redacted] and [redacted]Defining your brand and image, telling your story creatively and effectivelyTelling your story creatively and effectivelyPhotography / Web Design . Marketing / Creative Storytelling[redacted], ###-###-####Concentria STUDIOS

Concentria Studio’s response to:[redacted] complaint, Complaint ID: [redacted]Our staff supported [redacted] extensively before, during, and after her wedding on Dec 31, 2016. Per [redacted]’s comment, we’re glad to hear that she stated our photographer was ‘extraordinary’. Extraordinary is our studio’s...

standard, in terms of our photography service the day of, as well as our digital and print products.As the vast majority of our satisfied clients understand, we perform our work based on a contract or work order that client has ordered. The contract between client and vendor spells out what is to be done and the items to be delivered. We follow our contracts/work orders in good faith that the client also follow them.Unfortunately, we began to have issues with this client when it became apparent after many repeated communications on the same issues over many months, that [redacted] had no interest in listening to our input or instructions, or understand the limits of her contract/work order that she had secured. We believe if she had followed our studio’s advice and suggestions, we could have had a positive relationship, and she would have obtained what she desired.[redacted] felt she was entitled to products not included in her contract/work order. It is a simple fact that if an item is not included in a contract/work order that she had secured, then one does not have a right to demand it. After many rounds of communications with [redacted] over 4- 5 months, she began to harass our office and staff multiple times within an hour, and threatened our staff and our studio with negative reviews, complaints, and even a lawsuit if she did not get what she wanted for free.Ironically, [redacted] in her complaint compared herself with another reviewer we encountered some years ago who is a verified liar and cheat. The other reviewer referenced breached their contract, attempted to cheat our studio, and threatened our company and staff, as they’ve done to other vendors, if we did not give them money in violation of the contract. We have irrefutable evidence of this.As a company, we feel bound to stick to our business principals and not give in to extortionary threats. We hope you understand that all people do not play fair and that bad reviews are occasionally used as extortion and are subjective accounts which do not show an accurate view of a company’s service record with the client.Statics show 5-10% of people have a sense of entitlement for everything that they desire without consideration for others. Our studio provides service to the public. We inevitably encounter this 5-10% and we hope to identify these people as who they are.------- Detailed Evidence:-----The following are detailed comments on [redacted]’s complaint.We are a business and as such are supporting numerous clients at any given time. Our urgent attention goes to clients with a wedding coming up within the month. We respond to non-urgent issues with the industry’s standard 2-4 business day turn time, and we expect the same professionalism from a client.When we needed a response from [redacted], we often waited for her response for weeks or months at a time before we got a response from her in order to proceed. However, when she wanted something, she demanded immediate attention and harassed our staff multiple times within a day. After her baseless legal threats and publishing of a negative review, especially after our staff providing her support for over half a year, we felt we could not continue our business relationship.All our photos released are high quality, according to [redacted] herself who wrote numerous compliments of our photographers’ work and photo quality. [redacted] also wrote on social media more than twice that she had loved our photos. In fact, she had ordered hundreds more photos, and wanted to make large format prints on some exceptional photos to be framed in her house.[redacted] seemed to be confused with photo quality vs. purposes of the usage of photos, even though the usage of photos that she had ordered was clearly specified in the contract/work order that she had secured, whether it’s for printing or for the web. Also the cropping and zooming in of photos had been explained to her via phone and email over a number of occasions, but she does not seem to understand or wants to listen.A related issue dated to prior to the wedding day on Dec 31, 2016, when the photographer had explained to her that portraits need to be executed with sufficient natural light, before the official sunset time (especially in the winter) in order to get clear and bright photos. However [redacted] chose to do portraits after dark knowing the tradeoff. She later complained about some of these portrait photos even though it was her choice.Also it had been explained to her, by phone and via email, if she selected a photo that’s not clear or sharp, she was welcome to select another similar one as a different photo may be clearer. However, she never moved forward to selecting alternate photos for our studio staff to provide her with different replacement photos when she complained.[redacted] demanded large format printing capabilities for photos, even though photos for large format prints were not included in her work order/contract. On Feb 23, 2017 we emailed her with options on how she could obtain photos for large format prints. She declined all the options to obtain the digital photos for large prints, therefore our studio staff could not move to the next step in providing her with large format printing options.Later [redacted] commented that the photos were not high quality, after she specifically wrote that she had loved the photos. However our studio management had also looked into the details of each photo and found them of professional quality. [redacted]’s conflicting comments were very confusing, and have disrupted the service we provide for her. In order to address her conflicting comment, our studio has began to re-edit all her favorite photos.On Apr 18, 2017, Diane had informed [redacted] that we had re-edited, complimentary, all her favorite 300+ photos, in case she prefers this version of editing, and had made them all available for her to download, and had explained to her again that in “some of the photos in the second batch could be better than the first ... after you get the batch 2 photos, and if you still have questions, do you want to schedule a call next week to go over everything? Just let me know then!”We did not hear back from [redacted] until Apr 28, 2017. When she finally emailed back and she acted as if she never got the prior messages re re-edited photos, and didn’t know how to download photos, even though she had downloaded photos from our website at least 2 times before.We did not hear from her again for more than two weeks. But when [redacted] did respond on the week of May 18, 2017, she started harassing the studio and our staff by sending numerous messages within 1-2 hours, and multiple times a day to our studio’s email account, staff’s email account, [redacted] business page, as well as our staff’s personal [redacted] account.On May 19, Friday, 9:12am Our staff responded that she had sent [redacted]’s concerns to our partners at the studio, and the studio is in the process on drafting a detailed response addressing all her concerns.After just a couple of hours on May 19, 2017, [redacted] threatened to write negative reviews or complaints publically if she did not get what she wanted. Our staff explained to her the negative impact of a negative review/complaint, and/or a lawsuit, which will end our professional relationship and change it to a different direction.On May 19, Friday, 10:27am, [redacted] responded with another threat to a lawsuit. Due to [redacted]’s threat to a lawsuit, we pulled our staff back from communicating with her directly, and informed her that our account team will be responding to her with a response the following week when the office opens on Monday. We planned to get all the partners together, visit all her requests throughout the months prior, and put together more options for [redacted] to obtain what she requests.On Monday, May 22, 2017, to our surprise, [redacted] had submitted her complaint before we sent her our response. Our studio was very surprised and disappointed, but had no choice but to pull back the options that we planned to present to her, since the direction of our professional relationship has ended.[redacted] also complained about her email address. In fact, she is the one who communicated through her other email address, otherwise how would our staff even have her email address? She is either confused, or she is not capable of managing simple communications logistics.

Sept. 19, 2015Dear members of the Revdex.com,We are responding to complaint [redacted]. We are asking that you remove this complaint, as it is defamatory and not based in facts, as well as posted by a client who in fact defaulted on contracts themselves, and threatened to damage our...

business reputation if we did not monetarily compensate them.The following is our detailed response to the complaint, please See attached.Regards,Diane C

Their main email is [redacted]@[redacted].com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please remove this complaint ASAP. 
Regards,
[redacted]