Concept One Accessories

Concept One Accessories regrets the aforementioned confusion that was caused concerning shipment of merchandise to [redacted] / [redacted] We ask that the damaged merchandise be DESTROYED & not returned to Concept One AccessoriesWe have internally adjusted customer's account of past due amount & therefore no payment is required

Revdex.com:
At this time, I have not been contacted by Concept One Accessories regarding complaint ID ***
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will gladly accept this response but would like something in writing stating that this is closed and that I do not owe anything to Concept One and a letter to *** *** who was collecting on this stating it is paid and any credit reporting on this changed Once I have that I will gladly accept and close
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Concept One Accessories regrets the aforementioned confusion that was caused concerning shipment of merchandise to [redacted] / [redacted]. We ask that the damaged merchandise be DESTROYED & not...

returned to Concept One Accessories. We have internally adjusted customer's account of past due amount & therefore no payment is required.

Review: On 4/**/2013 I placed an online order with Concept 1 via their sales agents website ([redacted]). The order never arrived after 2 plus months and early in June we moved to a new location. Assumed that this order was not coming being it took so long and wasnt supposed to take that long and never heard anything from the company. After moving we came back to the old location to finish cleaning the old location before a new tenant moved into the location. While there I found a cardboard box from this company which was delivered in the middle of June behind a bush which was to the left of the door to my old location. It was wet and soggy and the left corner of the box was ripped off and open. I am not sure how long this box was there but based on the tracking number it looks as if it was there for a week before I got it. Upon opening it said there were 30 pieces in the box however there were only 24 and many of the items were damaged. They were teddy bears that were wet likely from being in an open box outdoors for a week.The order was placed online & at checkout a credit card was used for the purchase (I can provide the email confirmation I received if needed). The card info is still valid. Several months later I started to receive emails from [redacted] for a line of credit they say that I opened through them for USPA Accessories. I contacted [redacted] several times and got no return calls from them. I continued to get threatening emails from [redacted] saying that they were reporting my account to collections and it would effect my credit report.Months later [redacted] contacted me & informed me that the letters were because I placed an order with USPA that was not paid. I explained to her that I gave them a credit card at checkout and was unsure if they charged the card but that they should have. I explained I NEVER opened any line of credit with them & wanted no part of [redacted].Desired Settlement: If USPA did not charge me for this order I simply want them to pick up the merchandise they shipped (the non damaged and missing merchandise). They can provide a call tag for this merchandise and send to me. If they did actually charge my card I am asking for a refund. I no longer want anything to do with this company as what they did seems unethical and illegal and I will consider legal action if this is not taken care of. I will also file a complaint against [redacted] on this matter

Business

Response:

Concept One Accessories regrets the aforementioned confusion that was caused concerning shipment of merchandise to [redacted] / [redacted]. We ask that the damaged merchandise be DESTROYED & not returned to Concept One Accessories. We have internally adjusted customer's account of past due amount & therefore no payment is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will gladly accept this response but would like something in writing stating that this is closed and that I do not owe anything to Concept One and a letter to [redacted] who was collecting on this stating it is paid and any credit reporting on this changed. Once I have that I will gladly accept and close.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Concept One Accessories regarding complaint ID [redacted].

Sincerely,