Concepts By Chorba Tattoo Studio

At no fault of the company, the customer began experiencing issues with his floor.  The company inspected the floor and informed the customer that the best option available to correct those issues was to replace his floor.  The customer understood the company’s position and agreed to have...

a sales representative provide him with a quote to replace his floor.  Regrettably, at no fault of the customer, the sales department never followed up with the customer. Upon receiving the complaint, the customer was immediately contacted, a sales representative was sent out and the customer purchased a new floor.  It is unacceptable that the sales department did not immediately contact the customer and appropriate action has been taken.  Nonetheless, the customer is happy with his purchase of a new NATURE STONE® floor.