Concepts Furniture

Initial Business Response / [redacted] (1001, 15, 2014/08/19) */ HI CUSTOMER [redacted] WE HOLD THE FURNITURE FOR MONTHS WITH NO CHARGE .AT THE TIME OF PURCHAS HE HAVE NO ADDRESS TO DELIVERAND WE DO NOT HAVE A FLAT RATE FOR DELIVERY WE CHARGE BYE THE MILES ON HERE ORDER IT'S A CLEAR THAT THE ORDER IS A PICKUP ORDER WHEN SHE CALLED START HERE PHONE CALL WITH THE F WORD AND ASKING FOR FREE DELIVERY AFTER MONTHSWE TOLD HERE THAT IT WILL BE A DELIVERY CHARGE FOR 89.99$ AND WE OFFER HERE MONEY BACK .BUT SHE WANT THE ORDER AND FREE DELIVERY WE GO BYE WHAT WE HAVE ON THE SALES ORDER A COPY OF THE ORDER A COPY OF THE DELIVERY ORDER WE DID THE DELIVERY ON 08/18/ Initial Consumer Rebuttal / [redacted] (3000, 19, 2014/08/20) */ All lies.....I was never offered my money backThe owner would only offer me an exchangeWhy would I want to conduct more business with a liar? Then I was asked to take my complaint off the Revdex.com websiteI said I would not because the issue was not resolvedI ended up paying the delivery charge to have my sectional delivered so why would I remove my complaint? The owner lied again saying I said the [redacted] word and I didn't unless he's referring to the word free which I did use because I was promised FREE deliveryIts not my fault your sales Reppromised me something he couldn't follow through with just to make a sellThe owner stated he held my sectional for months and that's correct but why are you stating that? If you couldn't hold my purchase for that long you would have told me so when I purchased itI stated when I bought the sectional I was moving and didn't know when and the sales RepStated to me " that was fine we'll hold it for you until you move?" So why even mention that to make yourself look innocent? Lastly, the owner called me a liar when I stated I never said I would pick up my purchaseI know I have no way of getting a PCSectional to my home so why would I ask for pickup? What's most important is what respectable business owner calls their customer a liar? Final Business Response / [redacted] (4000, 21, 2014/08/20) */ if you could please check your sales order if there is anything on there show a free delivery , I will refund your money but there is non on your order we do not call anyone any anything in business we do not go by he she told me we go by what on your sales order , and on yours no there no free delivery , thank you for your business

Initial Business Response /* (1001, 15, 2014/08/19) */
HI
CUSTOMER [redacted]
WE HOLD THE FURNITURE FOR 5 MONTHS WITH NO CHARGE .AT THE TIME OF PURCHAS HE HAVE NO ADDRESS TO DELIVER. AND WE DO NOT HAVE A FLAT RATE FOR DELIVERY WE CHARGE BYE THE MILES .
ON HERE ORDER IT'S A CLEAR...

THAT THE
ORDER IS A PICKUP ORDER .
WHEN SHE CALLED START HERE PHONE CALL WITH THE F WORD AND ASKING FOR FREE DELIVERY AFTER 5 MONTHS. WE TOLD HERE THAT IT WILL BE A DELIVERY CHARGE FOR 89.99$ AND WE OFFER HERE MONEY BACK .BUT SHE WANT THE ORDER AND FREE DELIVERY.
WE GO BYE WHAT WE HAVE ON THE SALES ORDER.


A COPY OF THE ORDER
A COPY OF THE DELIVERY ORDER
WE DID THE DELIVERY ON 08/18/2014
Initial Consumer Rebuttal /* (3000, 19, 2014/08/20) */
All lies.....I was never offered my money back. The owner would only offer me an exchange. Why would I want to conduct more business with a liar? Then I was asked to take my complaint off the Revdex.com website. I said I would not because the issue was not resolved. I ended up paying the delivery charge to have my sectional delivered so why would I remove my complaint? The owner lied again saying I said the [redacted] word and I didn't unless he's referring to the word free which I did use because I was promised FREE delivery. Its not my fault your sales Rep. promised me something he couldn't follow through with just to make a sell. The owner stated he held my sectional for 5 months and that's correct but why are you stating that? If you couldn't hold my purchase for that long you would have told me so when I purchased it. I stated when I bought the sectional I was moving and didn't know when and the sales Rep. Stated to me " that was fine we'll hold it for you until you move?" So why even mention that to make yourself look innocent? Lastly, the owner called me a liar when I stated I never said I would pick up my purchase. I know I have no way of getting a 2 PC. Sectional to my home so why would I ask for pickup? What's most important is what respectable business owner calls their customer a liar?
Final Business Response /* (4000, 21, 2014/08/20) */
if you could please check your sales order . if there is anything on there show a free delivery , I will refund your money . but there is non on your order . we do not call anyone any anything .
in business we do not go by he she told me we go by what on your sales order , and on yours no there no free delivery ,
thank you for your business