Conch Republic Rocketts

My name is *** *** and I am the *** of Conch Republic We are in receipt of your letter dated 5/27/concerning a complaint by the above referenced customers
13.333333969116211px">We acknowledge that an incident occurred on 5/2/14, and after investigating the same, I have determined that my staff was discourteous to the customers and have reprimanded them accordingly
Conch is committed to customer service and I assure you this incident is an anomaly I personally, and my staff through this email, offer ** *** * ** *** our sincere apology for the incident I am told by my staff that it was truly a misunderstanding, but that is no excuse for the treatment they received
I am glad to offer the couple a full refund of the money they spent on 5/ After investigating further, I have determined that ** *** * ** *** spent approximately $on Friday, May 2, at Conch Republic Accordingly, I am willing to refund that amount to the credit card of their choice
Thank you
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
The customer called our office and did state that she would accept the $80.00 refunded to her.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted]: 
I am responding to the letter I received from your firm on June 2, 2014 regarding 
The Republic Restaurant located at [redacted]. 
This issue still remain unsolved based on the following fact(s). I did not spend 
$80.00 at the restaurant on May 2,2014. I only purchased one drink which was a 
Long Island Tea for [redacted] that was paid with cash. On April 12,2014, 
I spent a total of $ 131.23 at the restaurant. Therefore, I have [redacted] proof from 
my bank statement to prove this matter. 
I am still awaiting for this matter to be resolved. You may contact me via email, 
[redacted] or thru correspondence at [redacted] 
[redacted] 
Thanking you in advance for your cooperation.

I was absolutly horrified by the service that I recieved at the Conch Rebublic on N Redington Beach on 2/26/2018. I am a local and had highly recommended this place to my family visiting from PA. This is what we received...Oysters, an appetizer delivered with the meal...One of our party got a starting salad..no one else did..this is in addition to the oysters not even being delivered as an appetizer. No manager visited our table. This was really disappointing as I really wanted my family to have a great meal. This establishment will not be recommended in the future and it is highly doubtful that I will return. There are many places on local beaches that are able to deliver much better service than this!

Review: On Friday, May 2, 2014, ** ([redacted] of Conch Republic) verbally commented to my finance' ([redacted]) and I that he was informed by his staff that we "stiff". [redacted] questioned ** and asked what did he mean, he stated that he was informed by his staff member that we have came into the restaurant and do not leave tips. I found this to be very untrue, we spend approximately over $300.00 at the Conch Republic from April 12th thru April April 14th, in addition to supporting a fundraiser that was held at the restaurant on Sunday, April 13, 2014. We gave our waiter cash money for each time we were provided good service on the mentioned dates. Therefore, I found the remark that was made to be very untrue and unprofessional by the [redacted], **.

I emailed the [redacted] on May 5, 2014 as well as May 19, 2014, and I have not heard any response from him, except for an email he sent to me on May 6, 2014 stating that he was investigating the matter and would get back to me. As of the date of this complaint I have not received an email or a telephone call to this matter.Desired Settlement: I ask that [redacted] and I have a personal apology from the [redacted] and his[redacted], ** in person, and a letter explaining why this comment was made toward us. Also, I ask that half of the money we spent in the restaurant be returned back to me.

Business

Response:

My name is [redacted] and I am the [redacted] of Conch Republic. We are in receipt of your letter dated 5/27/14 concerning a complaint by the above referenced customers.

We acknowledge that an incident occurred on 5/2/14, and after investigating the same, I have determined that my staff was discourteous to the customers and have reprimanded them accordingly.