Concord Auto Body Shop, Inc.

Review: Concord Auto Body provided an initial estimate of $ $1794.56. Actual charges were $3515.41. Concord claimed that certain parts were not available and thus had to make changes, but never provided an updated estimate during the process.

ThDesired Settlement: A reduction in the bill would seem appropriate.

Business

Response:

1/23/2014

TO Revdex.com, COMPLIANT #[redacted]

THIS LETTER IS IN RESPONSE, TO THE LETTER I RECEIVED JAN. 13 2014 FROM [redacted]'S COMPLAINT ON HIS REPAIRS TO HIS 2006 [redacted]. [redacted] CAME IN 10/19/2013 FOR A ESTIMATE TO REPAIR RIGHT FRONT OF HIS VEHICLE. HE MET WITH [redacted] WHO IS A PA. STATE LICENCED APPRAISER. [redacted] COMPLETED ESTIMATE FOR **. [redacted] TOTALING 1794.56. [redacted] DISCUSSED WITH [redacted] THE POSSIBILITIES OF CHANGING THE FRONT BUMPER AND COMPONETS FROM CHROME. WHICH CAME FROM THE MANUFACTURER BASED ON THE VIN NUMBER FROM [redacted] WHEN THE TRUCK WAS MADE,TO A FRONT PAINTED BUMPER COVER. ALL ESTIMATING SYSTEMS NEED VEHICLE IDENTIFICATION NUMBER TO ACCESS THE CORRECT DATA BASE FOR ALL PARTS AND LABOR TIMES PERTAINING TO ANY VEHICLE WE WRITE ESTIMATES FOR.

AFTER TALKING TO THE DEALER [redacted] ADVISED **. [redacted] THAT WE WOULDN'T BE ABLE TO GIVE HIM THE EXACT COST OF THE CONVERSION.

THE DEALER COULDN'T TELL US WHAT PARTS WOULD BE NEEDED. [redacted] TOLD **. [redacted] THE POSSABILITY OF HAVING TO CHANGE ALL THE MOUNT BRACKETS, FOG LIGHT, ETC. **. [redacted] WANTED TO PROCEDE WITH THE CONVERSION, WE DIDN'T KNOW WHAT PARTS WERE NEEDED. **. [redacted] ALSO WANTED TO REPLACE HIS REAR CHROME BUMPER TO A PAINTED BUMPER THIS ADDED 860.00 TO THE INITIAL ESTIMATE.

**.[redacted] WAS SCHEDULED FOR 11/18/13 FOR THE REPAIRS. [redacted] CONTACTED **. [redacted] AGAIN ON TUES OR WED OF THAT WEEK. JUST TO CONFIRM THAT HE WANTED TO PROCEED WITH THE CHANGES. [redacted] TOLD **. [redacted] THE REAR CONVERSION WOULD ROUGHLY COST ADDITIONAL 860.00 TO THE ORGINIAL ESTIMATE. THIS CONVERSATION TOOK PLACE WHILE REPAIRS WERE BEING DONE,WE WERE TRYING TO HAVE TRUCK DONE BY END OF WEEK. BUT DUE TO COMPLICATIONS OF GETTING PARTS FOR FRONT AND REAR REPAIRS EXTENDED REPAIR TIME. WE USED EXTON [redacted] AND FRED BEANS AUTO GROUP TO COMPLETE THE CONVERSION.

DURING THE REPAIRS PROCESS [redacted] HAD SPOKE TO **. [redacted] AFTER THE FRONT BUMPER WAS INSTALLED AND THEN THE FENDER LINERS WEREN'T CONTOURED TO MATCH THE NEW BUMPER COVER. **. [redacted] CAME TO SHOP [redacted] SHOWED HIM THE DIFFERENCES WITH THE LINES TO THE BUMPER.

[redacted] ORDER LINERS LAST AND INSTALLED 11/26/13 FINAL BILL NOT COMPLETED UNTIL THE TRUCK WAS DONE AND ALL INVOICES RECEIVED. **. [redacted] CAME TO PICK UP HIS 2006 [redacted], PAID HIS BILL AND SEEMED HAPPY WITH THE WORK WE COMPLETED. ALSO AS A COURTESY WE INSTALLED BLACK DOOR HANDLES THAT **. [redacted] SUPPLIED FREE OF CHARGE.

[redacted] HAS BEEN A PA. LICENCED APPRAISER FOR 15 YEARS AND WITH CONCORD AUTO BODY FOR 8 YEARS WITH GREAT CUSTOMER SERVICE. CONCORD AUTO BODY HAS BEEN A MEMBER OF Revdex.com FOR YEARS WITHOUT ANY ISSUES.

CONCORD AUTO BODY,INC