Response Case# [redacted] ,Mr[redacted] contacted my business on or about January 2, regarding a leak in the hydraulic cylinder on the stage fork liftAfter my professional evaluation,I explained to Mr [redacted] that their Komatsu Fork lift was very old to begin withI also explained to Mr [redacted] that there was an excessive oil leak in the hydraulic pistons left and rightI (***) explained to Mr [redacted] that seals needed to be replacedMr [redacted] also explained to me that he had gotten other estimate from another company regarding this issue and that other business wanted to charge $- $to fixI offered him my business rate of $for the seals and labor repair no warranty includedAll new parts were used to repair leakMr [redacted] agreed to the repairs and signed the contract invoiceAfter the repairs, the unit worked properlyAfter a year had passed Mr [redacted] contacted me on or about March regarding an issue with the Komatsu forkliftI tried to schedule an apptwith Mr [redacted] for me (***)to come out and inspect unit again, but didn't return callsMr [redacted] ran into me at a site and he became very hostile towards me and very unprofessionalI agreed to come out to his business and when I arrived a couple of days later to his business he began o curse and act hostile towards meMr [redacted] mocked me because of my spoken language and began to insult meAt this point I decided not to inspect nor repair unitI take my business very serious and have a good standing reputation with many customersI treated Mr [redacted] with respect and honest work, but I will not be treated with such hate or afraid of my own safety.I will offer a partial settlement of $I am a hard working honest paying citizen and take my business very serious and professionalThank you,*** [redacted]
Response Case#[redacted],Mr.[redacted] contacted my business on or about January 2, 2013 regarding a leak in the hydraulic cylinder on the 3 stage fork lift. After my professional evaluation,I explained...
to Mr. [redacted] that their Komatsu Fork lift was very old to begin with. I also explained to Mr. [redacted] that there was an excessive oil leak in the hydraulic pistons left and right. I ([redacted]) explained to Mr. [redacted] that 4 seals needed to be replaced. Mr. [redacted] also explained to me that he had gotten other estimate from another company regarding this issue and that other business wanted to charge $800 - $900 to fix. I offered him my business rate of $290 for the 4 seals and labor repair no warranty included. All new parts were used to repair leak. Mr. [redacted] agreed to the repairs and signed the contract invoice. After the repairs, the unit worked properly. After a year had passed Mr. [redacted] contacted me on or about March 2014 regarding an issue with the Komatsu forklift. I tried to schedule an appt. with Mr. [redacted] for me ([redacted])to come out and inspect unit again, but didn't return calls. Mr. [redacted] ran into me at a site and he became very hostile towards me and very unprofessional. I agreed to come out to his business and when I arrived a couple of days later to his business he began o curse and act hostile towards me. Mr. [redacted] mocked me because of my spoken language and began to insult me. At this point I decided not to inspect nor repair unit. I take my business very serious and have a good standing reputation with many customers. I treated Mr. [redacted] with respect and honest work, but I will not be treated with such hate or afraid of my own safety.I will offer a partial settlement of $145.00. I am a hard working honest paying citizen and take my business very serious and professional. Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I had a problem after he finished. He told my manager that if we broke the seal in, it would operate normally. It did not. There was no one year time period. I will accept the $145 back although he should refund the entire amount!!
Response Case# [redacted] ,Mr[redacted] contacted my business on or about January 2, regarding a leak in the hydraulic cylinder on the stage fork liftAfter my professional evaluation,I explained to Mr [redacted] that their Komatsu Fork lift was very old to begin withI also explained to Mr [redacted] that there was an excessive oil leak in the hydraulic pistons left and rightI (***) explained to Mr [redacted] that seals needed to be replacedMr [redacted] also explained to me that he had gotten other estimate from another company regarding this issue and that other business wanted to charge $- $to fixI offered him my business rate of $for the seals and labor repair no warranty includedAll new parts were used to repair leakMr [redacted] agreed to the repairs and signed the contract invoiceAfter the repairs, the unit worked properlyAfter a year had passed Mr [redacted] contacted me on or about March regarding an issue with the Komatsu forkliftI tried to schedule an apptwith Mr [redacted] for me (***)to come out and inspect unit again, but didn't return callsMr [redacted] ran into me at a site and he became very hostile towards me and very unprofessionalI agreed to come out to his business and when I arrived a couple of days later to his business he began o curse and act hostile towards meMr [redacted] mocked me because of my spoken language and began to insult meAt this point I decided not to inspect nor repair unitI take my business very serious and have a good standing reputation with many customersI treated Mr [redacted] with respect and honest work, but I will not be treated with such hate or afraid of my own safety.I will offer a partial settlement of $I am a hard working honest paying citizen and take my business very serious and professionalThank you,*** [redacted]
Response Case#[redacted],Mr.[redacted] contacted my business on or about January 2, 2013 regarding a leak in the hydraulic cylinder on the 3 stage fork lift. After my professional evaluation,I explained...
to Mr. [redacted] that their Komatsu Fork lift was very old to begin with. I also explained to Mr. [redacted] that there was an excessive oil leak in the hydraulic pistons left and right. I ([redacted]) explained to Mr. [redacted] that 4 seals needed to be replaced. Mr. [redacted] also explained to me that he had gotten other estimate from another company regarding this issue and that other business wanted to charge $800 - $900 to fix. I offered him my business rate of $290 for the 4 seals and labor repair no warranty included. All new parts were used to repair leak. Mr. [redacted] agreed to the repairs and signed the contract invoice. After the repairs, the unit worked properly. After a year had passed Mr. [redacted] contacted me on or about March 2014 regarding an issue with the Komatsu forklift. I tried to schedule an appt. with Mr. [redacted] for me ([redacted])to come out and inspect unit again, but didn't return calls. Mr. [redacted] ran into me at a site and he became very hostile towards me and very unprofessional. I agreed to come out to his business and when I arrived a couple of days later to his business he began o curse and act hostile towards me. Mr. [redacted] mocked me because of my spoken language and began to insult me. At this point I decided not to inspect nor repair unit. I take my business very serious and have a good standing reputation with many customers. I treated Mr. [redacted] with respect and honest work, but I will not be treated with such hate or afraid of my own safety.I will offer a partial settlement of $145.00. I am a hard working honest paying citizen and take my business very serious and professional. Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I had a problem after he finished. He told my manager that if we broke the seal in, it would operate normally. It did not. There was no one year time period. I will accept the $145 back although he should refund the entire amount!!