Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ I would like to personally apologize to this customer for his experience at Concord ChevroletSome of his statement is correct and other parts are not, for example our employee he mentions is still currently working for usI do need more information from him to process his requestI have left both email and voice messages for him to contact me Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/07/15) */ I spoke with [redacted] today, July 14, 2014, who apologized and addressed my concernsIt was further agreed that Concord Chevrolet will be issuing a credit in the amount of $back to my credit cardThank you for your professional attention to this matter
Initial Business Response / [redacted] (1000, 12, 2015/07/22) */ He came into the store the day after he lodged a complaint and apologized to us and said he didn't understand the way we were explaining it to him but he does nowHe purchased a car from usHe told us he was going to contact you and reverse the complaintI noticed on your attachment it says you've sent me two letters to the store I have yet to receive either letter I was waiting for this case But never received anything so I thought he erased it [redacted] Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/09/24) */ I went to a car buying service to buy this car, I went home on Jun18, without the car and a check was sent to the dealership on jun,18thI signed no documentsthe dealership cashed that check on jun 23rd I think I was told and that I purchased a car already, this was told to me by my bank usaa my bank has not recognized the fact that I have used the buying service so that I may get a lower percentage rate on the loani haven't received any money back from my trade in either, so everything about this deal is all wrongI need help Final Business Response / [redacted] (4000, 23, 2015/09/28) */ The customer has called us and we have tried to talk to him over the phone to address his concerns with no successWe have invited him down so we can explain everything with no successThe issues he is asking about is with the bank he financed withHe arranged his own financing and needs to contact his bank about the APR and the trade equity was used as down payment
Initial Business Response /* (1000, 5, 2015/09/01) */
Concord Chevrolet has taken care of this complaint prior to receiving this noticeThe customer is completely satisfied with Concord Chevrolet
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I disagree with the dealership I was not completely satisfied had I been completely satisfied I would not have had to take my vehicle in multiple times to get the issues resolvedThis not only cost me time but cost me moneyI do believe that the service manager, Dan, was a very nice person to work with but again the issue was not resolved until I did contact the Revdex.com and had to get the service manager involvedWhen I bring the vehicle in for service I expect the work to be done correctly the first time not to have to bring my vehicle and for other things that they broke during the process of fixing the original issueConcord Chevrolet has informed me that the leak has been fixed however I have not tested it myself as of yet
Final Consumer Response /* (2000, 8, 2015/09/02) */
9-2-
Sent email to consumer regarding resolve:
Good afternoon,
I am in review of your complaintHas your issue with Concord Chevrolet been resolved?
Kind regards,
***, Dispute Resolution Specialist
***
9-2-
Sent via email from consumer:
*** ***
YesThank you
***
Initial Business Response /* (1000, 5, 2014/07/09) */
I would like to personally apologize to this customer for his experience at Concord Chevrolet. Some of his statement is correct and other parts are not, for example our employee he mentions is still currently working for us. I do need...
more information from him to process his request. I have left both email and voice messages for him to contact me.
Initial Consumer Rebuttal /* (2000, 12, 2014/07/15) */
I spoke with [redacted] today, July 14, 2014, who apologized and addressed my concerns. It was further agreed that Concord Chevrolet will be issuing a credit in the amount of $35.43 back to my credit card. Thank you for your professional attention to this matter.
Initial Business Response /* (1000, 12, 2015/07/22) */
He came into the store the day after he lodged a complaint and apologized to us and said he didn't understand the way we were explaining it to him but he does now. He purchased a car from us. He told us he was going to contact you and...
reverse the complaint. I noticed on your attachment it says you've sent me two letters to the store I have yet to receive either letter I was waiting for this case But never received anything so I thought he erased it.
[redacted]
Initial Consumer Rebuttal /* (3000, 19, 2015/09/24) */
I went to a car buying service to buy this car, I went home on Jun18, 2015 without the car and a check was sent to the dealership on jun,18th. I signed no documents. the dealership cashed that check on jun 23rd I think I was told and that I purchased a car already, this was told to me by my bank usaa.
my bank has not recognized the fact that I have used the buying service so that I may get a lower percentage rate on the loan. I haven't received any money back from my trade in either, so everything about this deal is all wrong. I need help
Final Business Response /* (4000, 23, 2015/09/28) */
The customer has called us and we have tried to talk to him over the phone to address his concerns with no success. We have invited him down so we can explain everything with no success. The issues he is asking about is with the bank he financed with. He arranged his own financing and needs to contact his bank about the APR and the trade equity was used as down payment.
Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ I would like to personally apologize to this customer for his experience at Concord ChevroletSome of his statement is correct and other parts are not, for example our employee he mentions is still currently working for usI do need more information from him to process his requestI have left both email and voice messages for him to contact me Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/07/15) */ I spoke with [redacted] today, July 14, 2014, who apologized and addressed my concernsIt was further agreed that Concord Chevrolet will be issuing a credit in the amount of $back to my credit cardThank you for your professional attention to this matter
Initial Business Response / [redacted] (1000, 12, 2015/07/22) */ He came into the store the day after he lodged a complaint and apologized to us and said he didn't understand the way we were explaining it to him but he does nowHe purchased a car from usHe told us he was going to contact you and reverse the complaintI noticed on your attachment it says you've sent me two letters to the store I have yet to receive either letter I was waiting for this case But never received anything so I thought he erased it [redacted] Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/09/24) */ I went to a car buying service to buy this car, I went home on Jun18, without the car and a check was sent to the dealership on jun,18thI signed no documentsthe dealership cashed that check on jun 23rd I think I was told and that I purchased a car already, this was told to me by my bank usaa my bank has not recognized the fact that I have used the buying service so that I may get a lower percentage rate on the loani haven't received any money back from my trade in either, so everything about this deal is all wrongI need help Final Business Response / [redacted] (4000, 23, 2015/09/28) */ The customer has called us and we have tried to talk to him over the phone to address his concerns with no successWe have invited him down so we can explain everything with no successThe issues he is asking about is with the bank he financed withHe arranged his own financing and needs to contact his bank about the APR and the trade equity was used as down payment
Initial Business Response /* (1000, 5, 2015/09/01) */
Concord Chevrolet has taken care of this complaint prior to receiving this noticeThe customer is completely satisfied with Concord Chevrolet
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I disagree with the dealership I was not completely satisfied had I been completely satisfied I would not have had to take my vehicle in multiple times to get the issues resolvedThis not only cost me time but cost me moneyI do believe that the service manager, Dan, was a very nice person to work with but again the issue was not resolved until I did contact the Revdex.com and had to get the service manager involvedWhen I bring the vehicle in for service I expect the work to be done correctly the first time not to have to bring my vehicle and for other things that they broke during the process of fixing the original issueConcord Chevrolet has informed me that the leak has been fixed however I have not tested it myself as of yet
Final Consumer Response /* (2000, 8, 2015/09/02) */
9-2-
Sent email to consumer regarding resolve:
Good afternoon,
I am in review of your complaintHas your issue with Concord Chevrolet been resolved?
Kind regards,
***, Dispute Resolution Specialist
***
9-2-
Sent via email from consumer:
*** ***
YesThank you
***
Initial Business Response /* (1000, 5, 2014/07/09) */
I would like to personally apologize to this customer for his experience at Concord Chevrolet. Some of his statement is correct and other parts are not, for example our employee he mentions is still currently working for us. I do need...
more information from him to process his request. I have left both email and voice messages for him to contact me.
Initial Consumer Rebuttal /* (2000, 12, 2014/07/15) */
I spoke with [redacted] today, July 14, 2014, who apologized and addressed my concerns. It was further agreed that Concord Chevrolet will be issuing a credit in the amount of $35.43 back to my credit card. Thank you for your professional attention to this matter.
Initial Business Response /* (1000, 12, 2015/07/22) */
He came into the store the day after he lodged a complaint and apologized to us and said he didn't understand the way we were explaining it to him but he does now. He purchased a car from us. He told us he was going to contact you and...
reverse the complaint. I noticed on your attachment it says you've sent me two letters to the store I have yet to receive either letter I was waiting for this case But never received anything so I thought he erased it.
[redacted]
Initial Consumer Rebuttal /* (3000, 19, 2015/09/24) */
I went to a car buying service to buy this car, I went home on Jun18, 2015 without the car and a check was sent to the dealership on jun,18th. I signed no documents. the dealership cashed that check on jun 23rd I think I was told and that I purchased a car already, this was told to me by my bank usaa.
my bank has not recognized the fact that I have used the buying service so that I may get a lower percentage rate on the loan. I haven't received any money back from my trade in either, so everything about this deal is all wrong. I need help
Final Business Response /* (4000, 23, 2015/09/28) */
The customer has called us and we have tried to talk to him over the phone to address his concerns with no success. We have invited him down so we can explain everything with no success. The issues he is asking about is with the bank he financed with. He arranged his own financing and needs to contact his bank about the APR and the trade equity was used as down payment.