Concord Cleaners

Customers drapes were cleaned as per the garment care labelThe drapes were old and did not hold up during the dry cleaning process which is what the Care Label states the cleaning process is to be doneIf the Care Label is followed and there is an issue with the garment during the cleaning process that means there is a defect in the manufacturing of the itemsThe customer was offered a credit card refund, we are still awaiting the customer bring his credit card back to the store so that the refund may be given for the cleaningHowever, since the care label was followed it is not the responsibility of Concord Cleaners that they did not hold up through the cleaning processIt is a defect of the manufacturingHad Concord Cleaners not followed the Care Label instructions then we would be more than happy to compensate the customer for a replacement of the drapesRegarding the customer calling Mr [redacted] , he does not have any voicemails from customerMr [redacted] has always told employees that should a customer request to contact him to email as a frequent international travel schedule means that the US number does not always work abroad and that email is always the easiest and fastest way to contact Mr [redacted] , as a Contact Form is on the company's website that gets sent to Mr [redacted] In conclusion Concord Cleaners is more than happy to refund the customer the cost of his cleaning fee, we are sorry for the inconvenience that the matter has causedHowever, we aren't the manufacturer of the drapes and if the drapes do not hold up in the cleaning process that is instructed on the garment care label that is out of our controlWe do not and will not go against what a care label states to do as that would be our responsibility if the garment did not hold up during the cleaning process

We have asked Mr [redacted] to bring us a copy of the invoice for the work shirts he is missingMr [redacted] 's shirts are custom embroideredThese shirts have [redacted] embroidered on the on the shirtIf another customer were to get these shirts, we do not believe a fellow customer would have kept themThey are larger size shirt and they have the name of a local car dealership embroidered on itAs Mr [redacted] claims he was missing shirts he kept bring shirts inAttached is a copy of the orders he has had since his complaintEvery time the manager would speak with him, she asked for a copy of the order from the dealership that ordered the shirtsMr [redacted] claims he is missing work shirtsConsidering a typical worker has a day work day, this would mean he is missing weeks of shirtsEvery customer when they bring their items in, their name is looked up in the system and we create and invoice for themI have attached a copy of all the invoices we have Mr [redacted] The system shows he has picked them up as well as paid for themPosted in every store is a copy of our Loss/Damage Policy, it has been attached as wellWe have tried to resolve this issue with Mr [redacted] , however he cannot tell us exactly what he is missing but he states he is missing shirts Mr [redacted] has not presented any receipt showing which shirts are missing from his orders so we know what we are looking forOn each invoice we input a description of each clothing item as well as the tracking tag that has been heat sealed to it for tracking purposesMr [redacted] has yet to advise which items he is missingIt is our mission to resolve this matter for Mr [redacted] in a timely manner, we however, have not received the requested information neededThis includes the description of item missing with tracking number and a copy of the invoice from his employer that has ordered the work shirts for himMr [redacted] has also stated shirts from [redacted] is missing, but there is no description of the shirt or size that he is missingWithout any details or description we don't have any information to work with to help us try to locate the shirts

[redacted] has shown up to the business to get her check for reimbursementHowever, she did not have her original receipt as it is clearly posted in a back and forth can change conversationI stated to her that it was clearly stated on Facebook that she needed to have her original receipt as the screen shot showsShe starts belittling saying she is tired of the back and forth monkey business and starts to talk condescending towards meI told her the messages clearly state she needed the original receiptShe states she will not be back PFA the check [redacted] has been reimbursed

Complaint: [redacted] I am rejecting this response because: I did come in to get the check minutes later like I stated to [redacted] on the phone after he called me a bh on the phone I would also like to indicate that every comment that I posted on Facebook negative [redacted] he deleted the comments so other customers couldn't see the comments Looking over other comments on Facebook of people who had complaints all he does is argue and not take responsibility for complaints Sincerely, [redacted]

The customer has been reimbursed the amount she is complaining aboutShe was suppose to bring in the original receipt for the replacement pants she was to purchase in exchange for the check to be reimbursed on Wednesday AugustPlease find the link below to the back and forth on facebook from her being advised that the check would be available for her to pick up on Wednesday August As of am on Wednesday August she has not come to collect her check for reimbursement [redacted] has stated to our counter clerk "that she will be coming in every ***in day till she gets her check"She has not come in on the same day as she has filed her complainthttps:// [redacted] As far as we are concerned [redacted] has been made more than wholeWe have not haggled her on the amount of reimbursementWe didn't haggle her about the age of the pantsAs the link above proofs she has to bring her receipt in exchange for the checkIf [redacted] has not come in on the day agreed upon to pick up her check but has the time to file a complaint for a situation that been resolved, then the customer cannot be too worried about getting reimbursed as stated in her claim The Revdex.com is for complaints that customers have and that companies have not done anything to resolve the issueWe have gone above and beyond to satisfy [redacted] but it seems she there is not anything that will make her satisfiedAs far as we are concerned this is not an open case nor a case that needs to be handled with the Revdex.com since the customer has been made whole and reimbursed