Concord Mazda

Initial Business Response /* (1000, 16, 2015/11/06) */
Thank you *** for bringing this complaint to my attentionI apologize for the misrepresentation by our store in FebruaryWe will gladly cancel your maintenance contract and refund you the price you paid for the oil change at the other
dealershipCan you please provide me a copy of the maintenance contract and the receipt for the $that you paid either by email at ***@dgdg.com, by fax at XXX-XXX-XXXX, or at our locationI will have paperwork completed for the refund for you
Once again, I apologize for the inconvenience that this has caused and will get this resolved for you promptly
Thank you,
** ***
General Manager
Concord Mazda
Initial Consumer Rebuttal /* (2000, 18, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, **I will get the paperwork together and send it to you ASAPWe never received any papers regarding the service contractWe only have the original purchase contractI'm assuming that is what you are referring toPlease let me know
***