Concord Parking Reviews (42)
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Concord Parking Rating
Address: 925 4710 Kingsway Metrotower 1, Burnaby, British Columbia, Canada, V5H 4M2
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I arrived at Central City mall where the parking says 3 hours of free parking just before 9am but did not realize the mall didn't open until 10am. I left and went for a coffee until the mall opened at 10am which is when I returned, and then I shopped for 2.5 hours until 12:30pm. I found an $80 parking violation ticket on my dash and feel that a warning would be appropriate, but an $80 ticket is not reasonable. (Violation # CCXXXXXXXXX)
Initial Business Response /(1000, 5, 2019/07/16) */
Hello ***,
Upon looking into this, we see that you had filed a dispute with us, but we did not receive a response from you.
The 3 hour restriction at Central City is not meant to penalize those shopping in the mall. This time frame is in place to deter individuals who are using this facility for purposes other than shopping. Our parking enforcement uses license plate recognition and your plate has been registered that day at 9:03:47am and again later at 12:13:51pm.
Your free parking begins when you first arrive on site and does not reset or stop if you leave the property. As a work around for those who are here for shopping purposes you can submit your disputes with photos of receipts for purchases made that day we can reconsider these violations on a case-by-case. Please retain any shopping receipts you may have moving forward, they always assist if there are any issues with violations exceeding the time limit.
As this is your first ticket. We have reduced it to a zero dollar warning, no amount owing.
Thank you,
Concord Parking
Initial Consumer Rebuttal /(2000, 7, 2019/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!
I park my car at *** public parking. there was no no parking sine. when I came out. I found parking tackt ***.I feeal I shuldnot we paying.
thanks you.
Hello ***
The reason this violation was issued, is because you were observed by security on site parking your vehicle and walking off the property.
Please be advised that the parking in this area is for patrons of the Central City. Please see the signage from this lot attached which clearly states this.
We have reduced this violation to a $0.00 warning for you so that you can be aware of the rules and regulations. Please lookout for signage when parking in the future.
Thank you,
Concord Parking
Document Attached***
Signage at Central City attached.
Thank you,
Concord Parking (cc walk off.png)
Concord Parking Violation Ticket #PRXXXXXXXXX
Issued at Landsdowne Mall Parking Zone 5 Issue Date: 06/26/2019 02:10 PM
Note: gives issue date but not an end date.
***
***
Note: tickets given to random vehicles.
Note: ticket all in violation or none at all.
Note: I entered the mall, used the washroom and browsed ***, prior to getting on *** as many others.
Note: Ticket Violation amount : $50.00 but online states $80.00
Consider this a formal complaint and request to rescind this violation.
Cc: Revdex.com
Thanks
***
Please note: unable to access complaint online Concord Website, keeps asking for password.
Initial Business Response /(1000, 14, 2019/07/16) */
Hi ***,
As per our emails back and forth, your violation has been cancelled. We apologize for the inconvenience caused.
Thank you,
Concord Parking
Initial Consumer Rebuttal /(2000, 16, 2019/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On June 13, 2019, I received a parking violation ticket (# CCXXXXXXXXX) alleging that I parked for over 3 hours at *** in Surrey, BC.
Concord states that they scanned my licence plate both in the morning at around 11:36 AM and in the evening at around 6:44 PM. However, what actually happened was I stopped for only about 1 hour in the morning to have breakfast at one of the restaurants inside ***, drove away to do other things for about 7 hours, then came back in the evening to have dinner at the same restaurant as the one in the morning. For dinner, I parked for about 2.5 hours. Therefore, I never parked for more than 3 hours at once.
I went onto their website and filed an appeal by providing screenshots of my dash cam footage, including the date and time stamps, to show where I drove that day. I received a response stating that my appeal was denied, despite the evidence I provided.
Then, I submitted a screenshot of my credit card statement showing that I did indeed eat at one of the restaurants inside *** on that day. However, it has been a week since I made that submission and have yet to receive any kind of response.
I would be happy to submit the same or even more evidence if needed, but my account on their website does not seem to even work anymore.
Concord, please get in touch with me so that we may work together to solve this in a fair, just, and expeditious manner.
Initial Business Response /(1000, 5, 2019/06/26) */
Hello ***,
We would like to extend our apologies for the delayed response to your recent violation dispute.
Upon review, we see that a Disputes Administrator had waived your violation on June 18th, however, they failed to inform you of this.
The evidence you provided in your appeal was more than sufficient, and again we apologize that this was not resolved as efficiently as it should have been.
We can confirm the violation is question is now VOID.
We thank you for reaching out and providing your feedback.
Kind regards,
Concord Parking
Initial Consumer Rebuttal /(2000, 7, 2019/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The ticket has been waived. Thank you.
I have been coming to Metrotown Shopping centre for 25 years, three days a week and am a long paying customer to many of the businesses here.To much of my suprise to find a 40.00 Ticket on my car.And the reason being my vehicle was on Hatchline.I was parked in a parking space and my right side was touching the hatchline, because the car next to me was parked so close on the line I was worried he would ding my door.I wasnt blocking any body or entrances.I tried to contact the company they take no calls and had to go online to I open an account to dismiss this ticket,still could not go through after doing everything they say to do.
Initial Business Response /(1000, 5, 2019/06/14) */
Hello ***,
Please provide your violation number and we will look into this for you.
Thank you,
Concord Parking
Initial Consumer Rebuttal /(3000, 7, 2019/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Concord Parking needs my violation number and they will look into it. # MMXXXXXXXXX
Final Business Response /(4000, 9, 2019/07/03) */
Hi ***,
Many thanks for providing your violation number.
We have looked into this and have found that your vehicle was issued this violation, as it was parked entirely across the hatch lines, sticking out onto the lane where traffic was oncoming.
As this is your first ticket, we have reduced it to a $0.00 warning. Please ensure you stay within the correct stalls to avoid receiving anymore violations.
Please be advised we do accept calls to our general line: XXX-XXX-XXXX. Our representatives can always answer questions, or point you in the best direction if you are having trouble disputing a violation.
Thank you!
Final Consumer Response /(2000, 12, 2019/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Concord Parking for finally doing the right
thing.
Sincerely
I parked at Surrey city hall P1 where they provide free parking for 2 hours. I was conducting some business that day and still got ticketed and reason indicated on the ticket was Vehicle not registered even though I registered my license plate number on the lobby computer for the free two hours. Ticket Number is COSXXXXXXXXX
Initial Business Response /(1000, 5, 2019/06/05) */
Hello ***,
Thank you for providing your violation number. We have looked into this and see that your vehicle was registered for the free parking at 2:50pm on 5/24/19, the violation in question was issued at 6:38pm, after the free parking had expired. Please be advised, we have waived this violation for you.
Please note, we do have a 'Get in Touch' option on our website, along with a 'Contact Us' section with our information. If you have any questions or concerns in the future, please do not hesitate to reach out to us directly.
Thank you,
Concord Parking
On May 2, 2019 I stopped at *** @ *** Mall ***, Surrey, BC my receipt shows 13:13 May 2, 2019 when I exited the store and drove to Dollar Tree @ 15150 18 Ave, Surrey, BC receipt shows time at 13:40 PM May 2, 2019 left the store and went home. I later returned to *** Mall at 4:00 PM to pickup an item at *** which I forgot to get earlier receipt shows time @ 4:35 PM May 2, 2019. Got in my car to drive home and there was a ticket on my windshield for $50. I have photo copies of all the receipts if needed I couldn't find anywhere to upload onto the complaint form.
The Concord Parking Violation number on the ticket is *** dated May 2,2019 @ 4:35 PM Mark time: 1:11 PM
I also tried to file a dispute with Concord Parking .
I tried the phone number on the ticket 604-630-3915 to dispute and received only a voice mail saying fill out a complaint form at www.concordparking.com and enter your violation notice details. There was nothing on the web site advising where to go to dispute the ticket.
Initial Business Response /(1000, 6, 2019/05/17) */
Hello ***,
Thank you for providing all of the information pertaining to your violation dispute, including the copies of your shopping receipts.
The time limit at the mall is not meant to penalize patrons of the mall, but to deter individuals who may be using the parking for other reasons. We understand that more than one trip can be made to these locations in one day. As you have kindly provided receipts from the day of your violation, it has been cancelled.
The reason our Disputes system is done online, is to ensure all disputes are documented in writing. If you happen to have any issues in the future, we do have our contact information on our website under 'Contact Us', our representatives are always happy to assist with any inquiries/issues.
Thank you,
Concord Parking
Initial Consumer Rebuttal /(2000, 8, 2019/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response as the ticket has been cancelled. Thank you.
My friends and I are celebrating my post- birthday dinner at the *** restaurant in ***. We all carpooled and used my car. I parked in customer parking lot. After a few minutes, one of my friend needs to go early and I offered to drive them home. Then, I drove back to the restaurant and obviously parked in the same parking lot. As we are heading back to the car after dinner, I got a ticket. I'm a customer and I believe that I shouldn't been issued a ticket, and I am also aware of the time limit. I'm trying to dispute the ticket online, but it wanted me to create an account with them. Which I am not very comfortable.
Initial Business Response /(1000, 5, 2019/05/01) */
Hello ***,
Kindly provide your violation number, once we have this, we will look into this for you.
Thank you,
Concord Parking
Received a violation ticket for parking at the mall for more then 3 hours when I wasn't even parked for more then 3 hours but at a 3 hour max while getting my sons haircut done and having lunch.
Initial Business Response /(1000, 5, 2019/05/02) */
Hello ***,
Please provide your violation number for us to look into this for you.
Thank you,
Concord Parking
I went to SOLO district building in Burnaby and parked outside of their building where it only says max 1 hour parking. I only parked for 5 minutes but got a ticket saying I violated the parking rule for "SOLO Parked in CoOp stall" from a company called "Cancord Parking". I feel *** shouldn't charge $50 for parking in wrong spot.
Initial Business Response /(1000, 10, 2019/04/02) */
Hello,
Thank you for providing your ticket information.
We have looked into this and you vehicle was issued this violation, as you were parked in a stall marked for Co-Op vehicles. These stalls are for the use of Car Sharing vehicles such a *** etc. Please be advised that we implement the rules set by the property management.
We have cancelled this ticket for you. Please be sure to avoid those stalls during any future visits.
Thank you,
Concord Parking
I parked at Surrey city hall where they provide free parking for 2 hours on level P1 for people who need to conduct some business quickly and head out. I was still ticketed and reason indicated on the ticket was failure to pay even though I registered my license plate number on the lobby computer for the free two hours.
Initial Business Response /(1000, 5, 2019/03/25) */
Good morning ***,
Could you kindly send us your violation number or your licence plate number, we will certainly look into this further for you.
Thank you,
Concord Parking
Initial Consumer Rebuttal /(3000, 7, 2019/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Violation # is C0SXXXXXXXXX
Final Business Response /(4000, 9, 2019/03/27) */
Hello ***,
Thank you for providing your violation number.
We have looked into this and found that your vehicle was not registered on the day this violation was issued. However, we do see you have registered your vehicle at this location regularly and appreciate that it may have slipped your mind on this occasion, or a typo may have been made when entering the plate number.
Please be advised that we have cancelled this ticket.
Thank you,
Concord Parking
I got a violation ticket from Concord Parking indicating "SOLO parked in CoOp Stall". This was my very first time parking in that area and there were no explanations of what do they mean by writing CoOp on a stall. It made sense that I could park there if I was using the businesses in that park area. I was parked there for a few minutes. The way the notice was placed on my windshield was very unprofessional and I did not notice it until I got back to my office's parking lot. I was trying to dispute this tivket, but when I got through the hoops they have for disputing on their website, I saw that they require my address, and phone number for me to be able to file a complain. This to me is totally unnecessary. I do not want to provide these information.
Initial Business Response /(1000, 5, 2019/03/04) */
Hello ***,
The Co-Op Stalls at Solo District are for parking car sharing vehicles such as *** etc. We understand this can be confusing for other parkers. Please provide your licence plate or violation number and we will look after this for you.
If you happen to have any other queries moving forward, we have a help email (***@concordparking.com) we always recommend contacting for a prompt response and assistance from one of our representatives.
Kind regards,
Concord Parking
Initial Consumer Rebuttal /(2000, 7, 2019/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi,
Thank you for responding to my issue. As requested the violation number has been provided below so that it can be waived:
Violation #: BOSXXXXXXXXX
Regards
While shopping at Metrotown Centre I parked in the underground parking area. Before heading upstairs to shop I took a photo of my car in the parking spot. This is a common practice for me to help remind me where I parked. When I returned from shopping there was a $50.00 ticket on my windshield. The ticket states I was parked in a reserved area. This is not true and I have a photo to prove there was no sign indicating this. I emailed the company with photos and no response. It's been a week and a half still no response from them. I called and there is no way to leave a message. I respect reserved parking spots and would never have parked there if that was the case!
Initial Business Response /(1000, 5, 2019/01/18) */
Hello ***,
We are very sorry to hear you have not received a response from the Disputes Department, we will be looking into the reason for this.
Could you kindly provide your violation number and we will certainly look into this for you.
Thank you,
Initial Consumer Rebuttal /(3000, 7, 2019/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My violation # MMXXXXXXXXX
Patroller ***
In the original email to Concord Parking I sent a copy of the ticket with all the information on it in addition to the photos I took.
Final Business Response /(4000, 9, 2019/01/22) */
Hello ***,
Thank you for providing your violation number. We have looked into this and found the email and attachments from yourself. Please note we have waived this violation, we have also passed *** the signage concerns to management for review.
Again, we apologize that you had not received a response in a timely fashion.
Thank you,
Concord Parking
Final Consumer Response /(2000, 11, 2019/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for waiving the violation fine of $50.00
It's unfortunate that it had to come to involving the Revdex.com but I'm glad I took the time to do this.
Their rules are not clear enough and they give you a ticket right away. Their rules live by their own company, they are not clear to outsiders.
Their instructions of parking "3 hours was not clear" Concord Parking issued me a ticket at 2:21pm, I arrived around 1pm! There were no clear signs of parking is provided on level 5, it is only written in the ticket they give you when you violate the rules.
I usually pay the parking when it is clear that there's a pay parking stall machine in the parking lot but with this parking lot, there wasn't one and I got ticketed for that.
Initial Business Response /(1000, 5, 2019/01/14) */
Good afternoon ***,
We would like to apologize for the inconvenience you have experienced at Central City Mall. Could you kindly provide your violation number so that we can look into this matter further for you?
Thank you,
Initial Consumer Rebuttal /(3000, 7, 2019/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ticket is CCXXXXXXXXX, I emailed for support yet I got dismissed twice by Concord parking employees. First, I had to try 13 times through the phone just to speak with a customer representative, however I did not get helped. Second, through the email: I tried to dispute it in many ways to work out an agreement but Concord parking company has a really unprofessional way of treating people who not customers and I myself work in almost the same profession but never treat non-customers like this.
The initial response by one of the customer representative is:
The 3 hour restriction at Central City is not meant to penalize those shopping in the mall. This time frame is in place to deter individuals who are using this facility for purposes other than shopping. Our parking enforcement uses license plate recognition. Your free parking begins when you first arrive on site and does not reset or stop if you leave the property. As a work around for those who are here for shopping purposes you can submit your dispute again with photos of receipts for purchases made that day we can review your ticket further. If you are an employee or Student at or near Central City please mention this as there are alternate options for you.
Thank you,
Concord Parking Disputes Administrator
Concord Parking
***@concordparking.com
T: XXX-XXX-XXXX
925-4710 Kingsway Metrotower 1, Burnaby BC V5H 4M2
I then provided a proof of employee but I got dismissed instead, the following customer representative avoided my proof of employee and won't provide me an alternative option of what first responder said.
Please submit a receipt or a bank statement that has been blacked out with only the part that shows a payment at the mall. If you have none please settle the amount at concordparking.com
Thank you,
Concord Parking Disputes Administrator
Concord Parking
***@concordparking.com
T: XXX-XXX-XXXX
925-4710 Kingsway Metrotower 1, Burnaby BC V5H 4M2
The company needs better employees who are not dismissive of people.
Final Business Response /(4000, 9, 2019/01/23) */
Hi ***,
It is unfortunate to hear about your experience with the disputes process and we will be looking into this.
Please note this violation has been waived. We would like to apologize again for your experience and thank you for taking the time to provide your feedback.
Kind regards,
Concord Parking
Final Consumer Response /(2000, 11, 2019/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ticket was waived and finally got a professional response!
violation dispute
Initial Business Response /(1000, 5, 2018/11/28) */
Hello ***,
The reason we have disputes set up online is for documentation purposes. However, we are always happy to provide help and other options for individuals. This can be done through our general help line at ***. If you would like, we can have a representative give you a call to discuss.
Thank you,
Initial Consumer Rebuttal /(3000, 7, 2018/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. "The reason we have disputes set up online is for documentation purposes", This is totally unacceptable to capture people's address, employer...etc. information, for me, only license plate and phone number is necessary when I file a dispute, I have to setup an account, and my personal information will store in that company forever, once the dispute procedure done, those personal information should be destroyed.
2. "However, we are always happy to provide help and other options for individuals. This can be done through our general help line at ***". After I got the notice, I keep call the company phone number (searched from ***, but no one will answer, either customer service and dispute department, and there is no way to leave a voice message, from automatic message, it tell me to go online and file a dispute online, that mean the company force me to setup a account keeping my privacy information, for people can't get online, the company is take people's human right away.
Final Business Response /(4000, 9, 2018/12/13) */
Hello Mr.,
We previously explained that we are willing to resolve this to your satisfaction but we need to be able to contact you in order to do so.
If there is to be a cancellation of a violation notice, then we need that information from you. Otherwise, it is impossible for us to determine which notice to cancel.
Final Consumer Response /(4200, 11, 2018/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my last response are proven online is the only way can be successful to complete a dispute notice, I am offer a chance to talk about it, my phone number is
I parked my car in metropolitan mall with right rear wheel covering on the stall line. Got a ticket saying double parked. There was enough space for parking beside me. Dispute denied It's unreasonable.
Initial Business Response /(1000, 10, 2019/02/12) */
Hello ***,
We apologize for the delayed response. If you could provide us with your violation number or licence plate number, we can certainly look into this for you.
Thank you,
Initial Consumer Rebuttal /(3000, 12, 2019/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MMXXXXXXXXX
Final Business Response /(4000, 14, 2019/03/04) */
Hi ***,
After looking into this, it appears your violation was paid on October 24, 2018.
Please provide a contact number to arrange a refund of your violation payment.
Kind regards,
Concord Parking
Final Consumer Response /(2000, 16, 2019/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
please call me at XXXXXXXXXX thank you
I am a customer at this mall and I come back to my car to this stupid notice. I've already spent money at the mall why do I need to pay another $25 for just shopping? This is ridiculous I want this notice cancelled.
I have contacted ***, *** and *** about this ordeal you people have put me through. The website is down so there is no way to appeal
Initial Business Response /(1000, 9, 2018/12/14) */
Hi,
It appears Revdex.com Complaint Case emails have been sent to our junk mail, we only discovered this last week when looking for a different email, and stumbled upon one from the Revdex.com.
Although it has been closed now, I did look into this violation, and it appears it was resolved on August 31, 2018, by means of cancelling the ticket. This was done by our disputes administrator.
Thank you!
Alli C
Office Supervisor
Concord Parking
T: ***
***
#925-4710 Kingsway, Metrotower 1,
Burnaby, BC V5H 4M2
Concord Parking Review:
A couple days ago I received a ticket from Concord Parking in [redacted], [redacted]. There is a 4 hour parking limit, and I moved my car before my time run out but I was ticketed either way. I purchased a couple things from the mall, and wanted to appeal this ticket, but it was impossible. In my opinion, there website is built so that a "customer" can't appeal.
One of the first steps is creating an account, but I couldn't fill some of the mandatory fields because there were no options that fitted my situation. Specifically, the website asked me to indicate where the event happened, and Park Royal was not an option. I was surprised the appeal process and how hard it is to file a complaint; it was impossible for me to do it. I did not expect much from a company that seems to threaten their "customers" with passing on their tickets to collection agencies, but I hoped that at least I would be able to appeal.
I had to pay because I needed to go to the mall the next day, and did not want my car to be towed, but I completely disagree with the customer relation services of this company. I think it is unfair to make the appeal process nearly impossible, [redacted] In the other hand, their payment process is straight forward, and does not require to create a user. I took screenshots of the appeal process if evidence is needed.
Concord Parking Review:
A couple days ago I received a ticket from Concord Parking in [redacted], [redacted]. There is a 4 hour parking limit, and I moved my car before my time run out but I was ticketed either way. I purchased a couple things from the mall, and wanted to appeal this ticket, but it was impossible. In my opinion, there website is built so that a "customer" can't appeal.
One of the first steps is creating an account, but I couldn't fill some of the mandatory fields because there were no options that fitted my situation. Specifically, the website asked me to indicate where the event happened, and Park Royal was not an option. I was surprised the appeal process and how hard it is to file a complaint; it was impossible for me to do it. I did not expect much from a company that seems to threaten their "customers" with passing on their tickets to collection agencies, but I hoped that at least I would be able to appeal.
I had to pay because I needed to go to the mall the next day, and did not want my car to be towed, but I completely disagree with the customer relation services of this company. I think it is unfair to make the appeal process nearly impossible, [redacted] In the other hand, their payment process is straight forward, and does not require to create a user. I took screenshots of the appeal process if evidence is needed.
Concord Parking Review:
A couple days ago I received a ticket from Concord Parking in [redacted], [redacted]. There is a 4 hour parking limit, and I moved my car before my time run out but I was ticketed either way. I purchased a couple things from the mall, and wanted to appeal this ticket, but it was impossible. In my opinion, there website is built so that a "customer" can't appeal.
One of the first steps is creating an account, but I couldn't fill some of the mandatory fields because there were no options that fitted my situation. Specifically, the website asked me to indicate where the event happened, and Park Royal was not an option. I was surprised the appeal process and how hard it is to file a complaint; it was impossible for me to do it. I did not expect much from a company that seems to threaten their "customers" with passing on their tickets to collection agencies, but I hoped that at least I would be able to appeal.
I had to pay because I needed to go to the mall the next day, and did not want my car to be towed, but I completely disagree with the customer relation services of this company. I think it is unfair to make the appeal process nearly impossible, [redacted] In the other hand, their payment process is straight forward, and does not require to create a user. I took screenshots of the appeal process if evidence is needed.