Sign in

Concorde Real Estate Group

Sharing is caring! Have something to share about Concorde Real Estate Group? Use RevDex to write a review
Reviews Concorde Real Estate Group

Concorde Real Estate Group Reviews (5)

I don't think this person understands. We booked a reservation by phone with him, he sent a confirmation, when we got to the hotel and looked at us they said they didn't have a room. No cancellation was made as he claims. I know he has a small hotel as he says but if he can make a confirmation by email then he could "send a cancellation "email. After complaining that we had not made a cancellation and that we have a confirmation number, he finds a place at a friends motel that is twice as much as the [redacted] with him. We walked out of the hotel because we could not stay at a place twice as expensive (which he should have paid for since the mistake was not documented on his end). We called [redacted] and there was only one place on that area of the [redacted] but it was still more than we had budgeted (yes, we are people who try not to live beyond our means). It wasn't on the beach like we had planned when we booked the Dunes Motel (walking distance of the beach). Imagine arriving at your motel and being told you didn't have a room. You show your confirmation and them saying "too bad" we are oversold. The hotel had even called that Saturday before to tells us that that didn't have the double room that we had booked but that a king was only available. (I have cell records of him calling). But the next week being told that we didn't have a place to stay on our first ever visit to the [redacted]. Because we arrived by train from [redacted] and had no car, because we had planned to be on the beach at the Dunes, we encountered additional cost at the different hotel. Please see previous correspondence to you. In response to the attendants comment on why we didn't use [redacted].com when we changed the date to the Saturday night, they did not have availability that night so I called the hotel directly and this same employee, said they did and he sent me a confirmation letter and number. I believed him. Never dream we would get there and him say he would not honor his reservation. Revdex.com please advise on how to handle this matter further. 
Regards,
[redacted]

I do not agree with your claim and response as you feel your opinion is not valid.  First we are a small hotel and not a [redacted] or [redacted] so we don't send cancellations.  As you noticed we are small but have a lt of customers who enjoying staying with us.  We do not leave customers hanging as we don't make more money if we choose to sell the room to someone else rather than the person who booked it.  We can't provide the phone records for a cancellation either.  We offered you alternative option and you chose not to accept it.  You chose to take [redacted] and why not take the bus again.  Why do you not send the [redacted] confirmation in the first response.  We did our best to accommodate even if you deny canceling it so we will make sure we somehow track home cancellations going forward.  We do a lot of business with [redacted] so not sure why you did not use them for our [redacted] and I never heard of them refer any of the customers who have stayed with us, [redacted]. Thank you and apologize your stay was not pleasant on the [redacted] but not sure how much you were going to enjoy for one day.

Your speculation is not correct. We booked a room with you on July 22nd at 4:51pm for the date of stay for August 15th and for check out August 16th for the cost of $155.26. I will include the confirmation email again in my attachment. Again, there was never a cancellation made by me. After taking the train from [redacted], we took the bus to a stop close to your hotel. We walked to The Dunes Motel and were told by the attendant that the reservation had been cancelled. You did call a cab to go to another hotel(you did not offer to pay for it) that you said had a room.  The room was for an incredible expense of $279 (much more than our budgeted amount of $155 for the Dunes Motor Inn that we had a confirmation number for). While waiting for the cab and trying to figure out what to do we called [redacted].com and found there was a room at the [redacted] motel for $233.45 which was still much higher than the $155.26 but we felt we had no choice. After walking and having a conversation with [redacted].com we summoned an [redacted] car to come get us and take us to the [redacted] in [redacted] (no longer close to the beach). We have the confirmation from [redacted].com verifying that the [redacted] of the [redacted] was made the day of August 15th after trying to check into your hotel in which you turned us away (not pre booked as you so call "speculated"). 
Regards,
[redacted]

Hello
Thank you for your message and feedback.  The customer did not complain right away once they checked in and a few hours passed by before they decided to complain about the room conditions.  First of all the rooms do not have mold or mildew since they are rented on a daily basis and...

cleaned after each guest.
When the weather does turn bad people don't have a whole lot of planned activities on the cape and so we receive these requests on a regular basis.  Once a customer is checked in we cannot rent the room if they decide to leave early.  It their option to leave but we cannot refund them as we cannot rent it out.  That weekend the weather turned bad on Thurs, when the customer checked in, which is why they left the inflatable park early, and the next day was going to be a rainy day.
We made an attempt to offer the only room that was available which is a two bedroom apartment at no extra charge, which they refused.  We only one type of this room and don't have apartments.  This room is typically only available to larger groups for upto five people. 
lastly, we don't allow firecrackers and they are illegal in MA and if that was the case then someone would have informed the police.  We cannot control residents or others outside of motel setting off fireworks. I don't believe there was any firecrackers. 
The cost of the room for Thur was $129 and Fri was $149.  Not sure why they feel a refund of $169 is required.  This reservation was made with [redacted].com and not directly with the motel.  Thank you and hope you understand our position.
Best regards,
The Dunes Motor Inn.

HelloWith reference to complaint number #[redacted] submitted by Mr. [redacted] we were able to locate the details and confirm the original reservation was made via [redacted] and we can share the email excerpt of the cancellation that we received from the service provider.  I am not able to respond directly to the complaint so I am sending this additional detail for you to add to my previous response.  Please see below.Thank you for your support and look forward to this matter being closed and favorable to our business.Regards,[redacted]Dunes Motor Inn.Travel arrangements provided through [redacted].comReservation ID: [redacted] Guest: [redacted] Booked on: July 16 2015 18:25PST0 (0) [redacted] Previously Reported: Aug 10 2015 10:36PSTRoom Type Code: Standard roomRoom Type Name: Standard Room - Room OnlyPricing Model: Per Day PricingPayment Instructions: Hotel collects payment from the travelerCancelled on: July 22 2015 16:17PSTCancelled by: TravelerCheck-In Check-Out Adults Kids/Ages Room Nights Hotel Conf Hotel Cancel ConfAug 14 2015 Aug 15 2015 2 0 1 [redacted] Special Request2 beds , Non-SmokingDaily Rate - 129.00 USDFri, Aug 14 Rate Code: RoomOnly Extra Person: 0.00 USDTaxes: 15.09 USDExtra Charges: 0.00 USDTotal: 144.09 USD

Check fields!

Write a review of Concorde Real Estate Group

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Concorde Real Estate Group Rating

Overall satisfaction rating

Add contact information for Concorde Real Estate Group

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated